We were greeted like old friends and given a cup of coffee. Lynsey was very helpful and found us seats with extra legroom on the plane. She also arranged for a taxi to take us from the plane to the ho... See more
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See what reviewers are saying
Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2k reviews
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I went into haha travel on 10/7/2026…
I went into haha travel on 10/7/2026 and had an amazing experience talking to Heather and booking our amazing holiday.
We initially had no idea where we wanted to go just knew what kind of theme we wanted , can honestly say Heather guided us through the whole process eliminating places that did not meet our criteria, we ended up booking 12 days to Crete with all of the trimmings , can honestly say I’m so excited and had the best experience ever with Heather , would HIGHLY recommend!!! Every single time !!!
10 July 2026
Reply from Hays Travel - Killingworth
Thank you so much for your amazing review, it was a pleasure to help with your holiday! Thanks heather
Iwent in to book a holiday I was…
Iwent in to book a holiday I was helped by a lovely young Lady very friendly booked up and ready to go
15 July 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time to leave a lovely review, hope you have a lovely holiday :) Ali
Chill out week in Es cana
Once again Hayes Travel Killingworth branch, price matched our chill out week to Es cana in Ibiza. Having been several times we knew exactly where we wanted to stay. Heather was engaging.... interested to know about resort we had picked, past travel experiences and hopes and dreams for future travel. Heather was friendly, courteous and polite and very approachable. A real asset to the company. As are all of the staff in Killingworth branch. And for those reasons I shall continue to book travel through Hayes Travel.
15 July 2026
Reply from Hays Travel - Killingworth
Hi Janet, thank you so much for such a lovely review! Really made my day and was an absolute pleasure chatting to you! :)
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, I hope you have a lovely holiday Ali :)
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave a lovely review Ali :)
We knew what we wanted before we…
We knew what we wanted before we entered the shop. Price was matched no problem with the one on line. Overall, we found them helpful and pleasant with any questions we had and it was much easier to book face to face.
5 July 2026
Reply from Hays Travel - Killingworth
Hi
Thank you so much for your wonderful review! and that we could match the online price for you. We appreciate your kind words.
Kind Regards
Julie
Another holiday swiftly and easily…
Another holiday swiftly and easily organised by the Killingworth team, this time with Lynsey. Always a trouble free experience.
3 July 2026
Reply from Hays Travel - Killingworth
Hi Bruce, thank you so much for you lovely review and we hope you have the best holiday! :)
Steph was exceptional with everything…
Steph was exceptional with everything to do with our booking.we went in not sure where we wanted to go,but with her help and advice we came out with the perfect holiday.
2 July 2026
Reply from Hays Travel - Killingworth
We are so pleased to hear that you had such a positive experience! It's wonderful that Stephanie was able to help you find the perfect holiday. We hope you have a fantastic trip!
Always a good experience
Gemma is very well trained and helpful nothing is a bother to her .Overall a good positive experience.
8 July 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! It is always a pleasure assisting you with your holidays, have a wonderful time.
Gemma :)
Staff was very good
Staff was very good. She made me very welcome and search the holidays I was looking for. Thanks
7 July 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review Ali :)
Coach holiday
Beth was very helpfull.
Friendly and polite.
Give us all the details on coach holiday and booked.
6 July 2026
Reply from Hays Travel - Killingworth
Thank you for the review I hope you have a lovely trip away with your cousin :) Beth
Staff are very friendly and supportive
Staff are very friendly and supportive, and tuned in to what the customer is looking for. Staff are also proactive in following up once a booking has been made.
30 June 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad we could help book your holiday - Lauren
Very helpful listen to what you want…
Very helpful listen to what you want out of your holiday
27 June 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help you plan your ideal holiday.
Friendly and knowledgeable staff gave…
Friendly and knowledgeable staff gave me excellent service. Booking process handled very well and obtained value for money holiday.
26 June 2026
Reply from Hays Travel - Killingworth
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and helped you find a great value holiday. Beth :)
Always go to Hays for our Holidays.
29 June 2026
Reply from Hays Travel - Killingworth
We truly appreciate you choosing us for your holidays. We're so glad to hear that you consistently trust us with your travel plans!
Kind Regards
Hays Travel
Very helpful lady with oodles of patience…
Very helpful lady who had the patience to talk two. Old giffers like us through our holiday options and ultimately help us find our perfect accommodation and transfers. 5*
29 June 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help find & book your holiday - Julie
Reply from Hays Travel - Killingworth
We're delighted you had such a positive experience with us. Thank you for your kind words! Stephanie
Saw a cheap holiday in the window went…
Saw a cheap holiday in the window went in booked it great service from Gemma as usual
26 June 2026
Reply from Hays Travel - Killingworth
Hi
We're so glad we could help you find a great holiday and provide excellent service!
Kind Regards
gemma
Your email asked ‘did we make you smile?’
Your email asked ‘did we make you smile !’ YES you did ! What a fantastic team at Hays Killingworth thank you for being you. Wouldn’t go anywhere else. Also bought my currency and topped up my pre paid card. Julie made sure I got the best rate in town.
25 June 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review :)
Been with Hays a while now and dealt…
Been with Hays a while now and dealt with Stephanie all the time,always helpful and gets the best for us
24 June 2026
Reply from Hays Travel - Killingworth
We truly appreciate your kind words! We are delighted our team provided excellent service. Stephanie :)
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