Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more
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Location
Switch location3 Broad Street, The Vancouver Quarter, PE30 1DT King's Lynn, England, GB
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Zoey was efficient and listened to our requests , booked yesterday and just arrived at our hotel so far so good. Excellent service thank you
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Helen at the King's Lynn Hays Travel branch was absolutely brilliant and booked us the perfect first cruise to the Norwegian Fjords for me and my family. She took care of everything including sorting... See more
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Have booked several holidays with Hays Travel in kingslynn they always go above and beyond.This next holiday was. no different Emille who sorted our holiday was very professional and knowledgeable a p... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Broad Street, The Vancouver Quarter, PE30 1DT, King's Lynn, England, United Kingdom
- 01553887545
4.9
Excellent
430 reviews
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Reply from Hays Travel - Kings Lynn
Hi Deboarah, We are so happy that Dan was able to find you a holiday with everything you was after!
Many Thanks
Kia :)
We were dealt with by Zoe
We were dealt with by Zoe. Lovely smiley young lady she organised our holiday, dealt with hubbies needs who is disable and we were very happy with her service.
4 May 2025
Reply from Hays Travel - Kings Lynn
Hi Roni,
Thankyou for taking the time to review us we are so glad you were pleased with the service you received, if you need us in the future we will be here to help.
Thankyou again
Zoe :)
Reply from Hays Travel - Kings Lynn
Hi Ian,
Thankyou for taking the time to review us. I will be sure to let Helen know your lovely review.
Kind regards,
Zoe
I was let down by my previous holiday…
I was let down by my previous holiday company and I found Hayes travel very helpful and find a hotel of my choice it was great
29 April 2025
Reply from Hays Travel - Kings Lynn
Hi Diana
Thankyou for taking the time to review us we are so glad you were pleased with the service you received, if you need us in the future we will be here to help.
Thankyou again
Nikki Assistant Manager
Lovely Team
Great as always , lovely friendly helpful team, 2 more holidays booked, we wouldn’t go anywhere else 😀
25 April 2025
Reply from Hays Travel - Kings Lynn
Hi Sarah
Thankyou so much for your kind words it means a lot to us to know we are doing a great job. I will let Helen know of the review.
We look forward to seeing you again in the future for all your adventures.
Many thanks
Nikki Assistant Manager
Very impressed with the service
23 April 2025
Reply from Hays Travel - Kings Lynn
Hi Glenn,
I'm so glad that you was happy with the service and we can't wait to hear all about your first holiday without the children :)
Many Thanks
Kia
Excellent customer service from Hays…
Excellent customer service from Hays Kings Lynn - specifically Tamzin & Zoe. We called in (on a day out from Cambridge one day!) and spoke to Tamzin. That began some email dialog abut various holidays and after exploring various options we booked a River Cruise! Tamzin (and Zoe when Tamzin was on leave) were superb. Nothing was too much trouble. We explored various travel options and transfers and no matter what questions we asked they were all answered comprehensively and promptly. When they said they would do something, they did it. Our first holiday booking via Hays and so far it's been a refreshing experience - and we're certain that when our holiday is due that exemplary level of service will continue. Marks out of 10? A definite 11 !
22 April 2025
Reply from Hays Travel - Kings Lynn
Hi Roy,
Thank you so much for this kind review, it has been a pleasure booking your holiday! I am so glad we managed to find the perfect river cruise for you and I can't wait to hear all about it!
Tamzin :)
Excellent customer service
Helen went above and beyond to help us find the perfect holiday. She stayed past the opening hours of the shop and at no point did she rush the process. We are more than happy with what she found for us and the price we paid. Excellent customer service received. Would highly recommend. Thanks!
19 April 2025
Reply from Hays Travel - Kings Lynn
Hi Nicola,
Thank you so much for your kind words. We are so glad that Helen could help you get your family holiday booked and we can't wait to hear all about it when you get back!
Many Thanks
Kia :)
Booked day before i was due to travel
Booked day before i was due to travel, the team where very helpful, and did all they could do help me get the surprise visit alive
4 April 2025
Reply from Hays Travel - Kings Lynn
Hi Chris
Thankyou so much for your lovely words, we love to help with surprises and we hope everything went well for you and the family.
I will pass on your review to the team.
Many thanks
Nikki Assistant Manager
2nd time booking with Hays.
2nd time booking with Hays.
Booked cruise with Kia, very friendly and welcoming. Popped into shop with some required info two weeks later Kia remembered our booking and again very helpful in sorting our needs.
Will use again
24 March 2025
Reply from Hays Travel - Kings Lynn
Hi
Thank you for your kind words, I am so pleased Kia was able to help you with everything you needed. We look forward to seeing you again.
Kind regards
Helen
2 very helpful ladies!
Nikki and Zoe were both attentive and responsive in identifying a suitable package , clarifying some questions and keeping us informed so it met exactly what we wanted - great service !
31 March 2025
Reply from Hays Travel - Kings Lynn
Hi
I'm so glad Nikki and Zoe were able to find you exactly what you were after. We hope you have a fantastic time and look forward to hearing all about it.
Kind regards
Our holiday booked
Hays travel made our booking a holiday very relaxing for us, which is what you need
22 March 2025
Reply from Hays Travel - Kings Lynn
Hi
Thank you for your kind words, I am so glad we were able to make your holiday a relaxing experience.
Kind regards
Helen
Zoe 1st class
Zoe, was so helpful, helped us choose the best holiday for us at the best price possible, Zoe is a credit to Hays Travel
24 March 2025
Reply from Hays Travel - Kings Lynn
Hi Ian
Thankyou for your kind review we are so pleased you had such a lovely experience. I will make sure Zoe gets to read this.
We hope to see you on your return to hear all about it.
Many thanks
Nikki
Quickly found a holiday that ticked all…
Quickly found a holiday that ticked all the criteria we set. Never usually use a travel agent but this was really positive and would use again.
3 March 2025
Reply from Hays Travel - Kings Lynn
Hi Kate
Thankyou so much for your kind reviews, we are so glad your experience was really positive we do endeavor to make things as easy as possible for our customers. We look forward to seeing you in the future.
Many thanks
Nikki Assistant Manager
Helen was great she was patient and…
Helen was great she was patient and listened to what we wanted from our holiday. It was s very relaxing experience. This is our 4th holiday got through Hays and the customer service has always been great.
4 March 2025
Reply from Hays Travel - Kings Lynn
Hi Caroline
thankyou so much for your lovely review. We do love that your experience with us it so good you return as we enjoy seeing you while hearing about your holidays.
I will let Helen know of your kind words.
Many thanks
Nikki Assistant manager
Fantastic service
Fantastic service. Helen was excellent, in helping us to choose the perfect holiday.
Will use Hays Travel again.
3 March 2025
Reply from Hays Travel - Kings Lynn
Hi, thank you for your kind words, it was a pleasure to be able to find you your perfect holiday and I look forward to seeing you again soon.
Many thanks
Helen
We felt supported throughout the…
We felt supported throughout the process of booking our cruise. It is the first time we have braved going away with our daughter since she became disabled and we felt that her needs were understood and respected.
26 February 2025
Reply from Hays Travel - Kings Lynn
Thank you for your kind words. One of my favourite parts of my job is finding customers the perfect holiday for them and then ensuring we have everything in place to make it a wonderful experience for all. I very much hope I have been able to do this for both your daughter and yourselves and look forward to seeing you all again soon.
Kind regards
Helen
Reply from Hays Travel - Kings Lynn
Hi William
We are so pleased you thought our service was friendly. We aim to make our customer feel comfortable and welcomed. We look forward to seeing you in the future.
I will let Helen know about your kind review.
Many thanks
Nikki assistant manager
Really great experience with Helen at Hays Hunstanton
Really great experience with Helen at Hunstanton, could not do enough , took time to work through our list of requirements,
Far better to visit a travel agent than to go down the inline route for me
9 February 2025
Reply from Hays Travel - Kings Lynn
Hi
Thank you for your kind words, it was lovely to meet you and I am so pleased we were able to get you exactly what you wanted, I can't wait to hear all about it when you get back.
Many thanks
Helen
All staff very friendly and attentive.
All staff very friendly and attentive.
Was kept informed throughout process, nothing to much trouble, good atmosphere in travel shop .
13 February 2025
Reply from Hays Travel - Kings Lynn
Hi Maxine
Thankyou so much for your kind review. We pride ourselves on our customer service and we are so glad you had a fantastic experience. I will let the team know about your lovely review. We look forward to seeing you again soon.
Many thanks
Nikki Assistant Manager
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