First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... See more
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Booking made simple and Kirsty Massam makes sure your set to go with no worries. Going the extra mile to make your holiday.
Company replied
Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... See more
Company replied
Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, United Kingdom
- 01522 719551
4.9
Excellent
249 reviews
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First time of booking with Hays and…
First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. Excellent service which is what is sometimes missing these days however not Hays......first class !
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking made simple and Kirsty Massam…
Booking made simple and Kirsty Massam makes sure your set to go with no worries. Going the extra mile to make your holiday.
26 August 2026
Reply from Hays Travel - Kirsty Massam
Thank you Kay - I hope that you have a lovely time :-) xx
Great customer experience
From start to finish our cruise booking with Kirsty at Hays was seamless, she kept us updated throughout.
4 August 2026
Reply from Hays Travel - Kirsty Massam
Thanks Emma so glad you enjoyed it :-) you are going to love Arvia too xx
Excellent service
Excellent service, very prompt. Told me everything I needed to know and was very helpful. Would highly recommend.
20 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Racheal - you are going to have such a great time :-) xx
Excellent service
Kirsty was very professional and prompt I. Her responses. Would definitely use again
11 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Denise - you are going to have such a fab time :-) xx
Kirsty was very helpful and…
Kirsty was very helpful and informative.As a solo traveller she helped waylay my fears about cruising alone,she will be my to go to person in the future
1 July 2026
Reply from Hays Travel - Kirsty Massam
Thank you Margaret, you are going to have such a great time on your trips xx
Kirsty was amazing with me.and I felt…
Kirsty was amazing with me.and I felt comfortable booking my holiday with Kirsty.everything was explained to me and Kirsty was very helpful
27 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you -You are going to love it :-) xx
Kirsty Massam at Hays Travel was…
Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and set everything up for us.
Well recommended and will we definitely be talking to Kirsty again in the future. 🤩
18 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Julie- I Hope that you have an amazing time xx
Amazing experience with Kirsty
Amazing experience with Kirsty, always on hand for any questions or queries
Really helpful booking all our holidays!
18 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you :-) and for always booking with me xxx
Excellent service Kirsty offers
Excellent service Kirsty offers , quick reliable and always has ur best interest at heart , second time in the last 2 month I have booked with Kirsty . Only person I will use. amazing 🤩
7 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Marc and for booking with me again :-) xx
We’ve used Kirsty again to book our…
We’ve used Kirsty again to book our holiday as we always find her very helpful very friendly and nothing is ever too much trouble very happy with our service
31 May 2026
Reply from Hays Travel - Kirsty Massam
Thanks Nicki - I hope that you have a fab time xx
Kirsty is amazing
Kirsty is amazing, very helpful, quick to respond, know's the answer to your questions, if she dose'nt she finds out quickly
2 June 2026
Reply from Hays Travel - Kirsty Massam
Thank you Sheena and for booking with me again :-) xx
Kirsty is the best!
1 June 2026
Reply from Hays Travel - Kirsty Massam
Thanks Jacqui :-) and for booking with me again xx
Efficeint personal service
21 May 2026
Reply from Hays Travel - Kirsty Massam
Thanks Sam and for booking with me again :-) xx
Exceptional quick efficient service
Very quick efficient service all my enquires were dealt with extremely quickly and I felt nothing was too much trouble Kirsty the representative was very good.
26 May 2026
Reply from Hays Travel - Kirsty Massam
Thank you Vicky :-) I hope that you have a fab time xx
Lapland
Kirsty was brilliant at sorting out our Lapland holiday. Very quick and very efficient. Would definitely recommend:)
15 May 2026
Reply from Hays Travel - Kirsty Massam
Thank you Sarah - you are going to have the best time :-) xx
Excellent
Agent (Kirsty Massam) was very polite and helpful. Answered all my queries very promptly.
6 May 2026
Reply from Hays Travel - Kirsty Massam
Thank you Craig and for booking with me again xx
Friendly reliable very trustworthy…
Friendly reliable very trustworthy couldn't ask for a better person
17 April 2026
Reply from Hays Travel - Kirsty Massam
Thanks Dave and for booking with me again :-) xx
AMAZING COMPANY TO BOOK HOLIDAY
Kirsty is just amazing, so efficient and helpful. Easy to book and amazing customer service
12 April 2026
Reply from Hays Travel - Kirsty Massam
Thanks Liz and for booking with me again :-) xx
Excellent customer service
Excellent customer service
Will Always book with Kirsty
Highly recommend
29 March 2026
Reply from Hays Travel - Kirsty Massam
Thanks Tanya and for always booking with me :-) xx
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