Hays Travel - Lanark Reviews 

615
TrustScore 5 out of 5

4.9

52 High St, ML11 7EX Lanark, GB


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Rated 5 out of 5 stars

I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more

Company replied

Rated 5 out of 5 stars

Have booked several holidays with Kelly and her amazing team at Hays Travel in Lanark. Always fantastic service with a smile. Very welcoming and helpful.

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. The changing of dates/locations/number of people travelling…..nothing was too much trouble. Time was taken to listen to our requirements to find the prefect hol... See more

Company replied

Rated 5 out of 5 stars

As always I find the team at Hays Lanark very helpfully . I find it not that mych dearer to use Hays than trying to sort yourself. This way you also have some added protection and points of conta... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High St, ML11 7EX, Lanark, United Kingdom

  • 01555432061

4.9

Excellent

TrustScore 5 out of 5

615 reviews

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4.9

All reviews

(615)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. So helpful and gave us exactly what we were looking for. Staff are really ‘the best” going above and beyond what we were looking for.

25 October 2025
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Reply from Hays Travel - Lanark

Thank you for this lovely review, it was a pleasure to get your holiday booked for you. Rebecca

Rated 5 out of 5 stars

Fantastic experience as always

Fantastic experience as always, nothing is too much for the staff from booking flights to money exchange

23 October 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review, Rebecca

Rated 5 out of 5 stars

Great service staff very friendly and…

Great service staff very friendly and helpful go our there way to get you holiday sorted

30 September 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review. It was a pleasure getting you booked. We hope you have a great time

Rated 5 out of 5 stars

Megan was a lovely girl and very…

Megan was a lovely girl and very knowledgeable and helped us make up our minds

30 September 2025
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Reply from Hays Travel - Lanark

Thank you for your 5-Star review! I really appreciate you taking the time to leave such kind comments. I hope you have a great holiday - Megan

Rated 5 out of 5 stars

We booked our holiday at Lanark with…

We booked our holiday at Lanark with the lovely girl ellie she was amazing considering we took two hours to finalise our holiday well done Hays

24 September 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review! It was a pleasure getting you booked. We hope you have a great holiday

Rated 5 out of 5 stars

The staff in the Lanark shop were…

The staff in the Lanark shop were welcoming and friendly. Rebecca found us exactly what we wanted

30 September 2025
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Reply from Hays Travel - Lanark

Thank you for the review ! it was a pleasure getting you all booked

Rated 5 out of 5 stars

The girls at Hays Travel Lanark are…

The girls at Hays Travel Lanark are incredibly lovely and friendly. They make booking a holiday incredibly simple and have plenty of suggestions to choose from.

28 September 2025
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Reply from Hays Travel - Lanark

Thank you for the review ! it was a pleasure getting you booked

Rated 5 out of 5 stars

The store in Lanark all the staff are…

The store in Lanark all the staff are excellent so helpful nothing was a bother to them thank you ladies you make everything so easy

7 September 2025
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Reply from Hays Travel - Lanark

Thank you for your 5 -star review. We are so happy that we made everything easy for you. We hope you have a great holiday

Rated 5 out of 5 stars

Megan is amazing

Megan recommended a fantastic family holiday for us in the summer so I went back to her to book a break away for my husband and I. She is always friendly and helpful. She found me a great deal on an adults only hotel which is perfect. I wouldn’t go anywhere else to book my holiday.

21 September 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review. It was a pleasure to get your holiday booked. I hope you have a great time - Megan

Rated 5 out of 5 stars

Great experience I book With hays…

Great experience I book With hays travel every year and have amazing holidays every time highly recommended

19 September 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review! It was a pleasure getting you booked. We hope you have a brilliant holiday!

Rated 5 out of 5 stars

Great to speak to someone very…

Great to speak to someone very knowledgeable and experienced put me at ease about booking my holiday everything sorted and explained definitely use Hays Travel again

12 September 2025
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Reply from Hays Travel - Lanark

Thank you for such a lovely review. I really appreciate you taking the time to leave a review. It was a pleasure to get you booked. - Ailie

Rated 5 out of 5 stars

I phoned to inquire about Disney Paris…

I phoned to inquire about Disney Paris and was expecting the booking to take days for them to come up with something for us but it was done so quickly. As soon as the phonecall was finished she sent me through potentials and it was booked the same day.

7 September 2025
Hays Travel - Lanark logo

Reply from Hays Travel - Lanark

Thank you for taking time to leave us this lovely review, glad we got you all booked

Rated 5 out of 5 stars

Staff were extremely helpful and made…

Staff were extremely helpful and made booking our city break an easy and pleasant experience. Would highly recommend the Lanark office.

10 September 2025
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Reply from Hays Travel - Lanark

Thank you for your lovely review! It was a pleasure getting you booked. We hope you have a great holiday :)

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