Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... See more
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We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
Company replied
We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
722 reviews
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Friendly and very helpful staff who put…
Friendly and very helpful staff who put in the extra effort to book the holiday we wanted.
17 August 2025
Reply from Hays Travel - Lancaster
Hello, thank you so much for the lovely feedback & 5* review, always a pleasure in being able to arrange your holidays, look forward to many more & hearing all about your travels on your return. Tom
Reply from Hays Travel - Lancaster
Thank you for your nice review! We really love to hear this!
Tom was just brilliant
Tom was just brilliant. He found us exactly what we'd asked for, gave us several options to choose from, and managed to get us the best flight times at a great price!
14 August 2025
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, We hope you have a brilliant trip and look forward to seeing you again soon :)
Hays Travel Lancaster
Very helpful staff
Very helpful staff, take time to listen. Helped me with apps etc as I'm not very good with that kind of stuff
6 August 2025
Reply from Hays Travel - Lancaster
Thank you for your nice review we really appreciate it!
Team Lancaster
Your customer service is fantastic
Your customer service is fantastic. Candence Was great!
5 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review for Cadence and wonderful comments to read. The Lancaster Team
The young lady in Hay's travel was…
The young lady in Hay's travel was really friendly and explained everything. A pleasure to meet her and for her to complete my i insurance for my upcoming holiday :)
11 August 2025
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, I hope you have a lovely holiday and I look forward to seeing you soon :)
Cadence, Hays Travel Lancaster
Excellent service Candence who help us…
Excellent service Candence who help us with our booking is very helpful excellent at explaining everything to us she is an asset to hays
11 August 2025
Reply from Hays Travel - Lancaster
Thank you very much for the 5 star amazing review for Cadence, such lovely comments to read. Lancaster Team
On a very busy Saturday afternoon Tom…
On a very busy Saturday afternoon Tom helped us find the holiday we were looking for. Nothing was too much trouble and he found the best deal for us.
10 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was a pleasure in finding the holiday for you and look forward to hearing all about your travels on your return.
Lucy was brilliant even though she had…
Lucy was brilliant even though she had trouble getting through to book on computer she sorted it brilliantly more than happy
10 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5* review & feedback, always nice to read these comments and enjoyed making your holiday arrangements for you
I always book my holidays through Claire at Hays Lancaster
Claire always gives me the time and help I need in choosing the right holiday for me. She also makes phone calls to make sure everything will be just right for my needs and sorts out all the paperwork that is required.
8 August 2025
Reply from Hays Travel - Lancaster
Thank you for your amazing review we really appreciate this!
Knowledgable and attentive staff with a…
Knowledgable and attentive staff with a good sense of humour
9 August 2025
Reply from Hays Travel - Lancaster
Thank you for your amazing review!
Tom was very pleasant and efficient
Tom was very pleasant and efficient, finding us a last minute break at a good price
7 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Always a pleasure in arranging your trips away & thank you so much for coming back to us.
Affordable travel insurance
Went in for travel insurance and they are always quick, helpful and affordable.
6 August 2025
Reply from Hays Travel - Lancaster
Thank you for this review we really appreciate it =)
-Logan
Cruise
The staff member 'Logan' was very helpful and handled our booking very smoothly. He provided all the information that we needed. No problem at all.
6 August 2025
Reply from Hays Travel - Lancaster
Thanks for this review Janet, it is really appreciated and thank you for booking with us again!
-Logan
Very helpful staff.Lucy was polite and…
Very helpful staff.Lucy was polite and so helpful.
5 August 2025
Reply from Hays Travel - Lancaster
Thank you for your lovely comments and 5 star review. Hope we can help with more holidays in the future. Lucy
Hays Travel - Lancaster
We were met by an extremely smart gentleman called Logan, whom gave us 100% of his time. Nothing was too much trouble and we were made to feel incredibley comfortable. Logan found us a great holiday at an affordable cost. Thank you Logan!
3 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and incredible comments about our Logan during the booking process, we are so glad you felt comfortable. He will be so happy to read this after his day off, as Logan's manager it is really amazing to see comments like this. Thank you, The Lancaster Team
Well done Hays!
Had first class experience as usual at Hays. Very helpful, nothing was a problem!
3 August 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments. We have loved reading them, this afternoon. Thank you so much for booking with us and we are so excited for your upcoming holiday. The Lancaster Team
Hays Lancaster team is the best!!!
The team at Hays Travel Lancaster are amazing, they go over and above the expectations. So we wanted to name all of the team. Claire, Tom, Cadence, Logan, Hayley, Lucy and Dawn. We are looking forward to our Vegas trip 😃
21 July 2025
Reply from Hays Travel - Lancaster
Thanks for the incredible review, we are looking forward to counting down with you. The Lancaster Team
Brilliant customer service
Brilliant customer service, extremely helpful. Claire went the extra mile to get us the holiday package we wanted. Thanks
26 July 2025
Reply from Hays Travel - Lancaster
Thank you so much for your 5 star review and lovely comments. Really appreciate your time leaving me a review. I look forward to the countdown with you both. See you soon. Claire an the Lancaster Team
Excellent customer service
They went out of there way to find the right deal for the right price for us
20 July 2025
Reply from Hays Travel - Lancaster
Thank you so much for the lovely comments and 5 star review. We appreciate you booking with us each and every time. The Lancaster Team
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