Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... See more
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We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
Company replied
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
725 reviews
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Helpful and friendly staff
Staff in the Lancaster branch was so friendly and helpful
11 February 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5* review & feedback. Always fabulous to read these comments, Look forward to being of assistance for many more times in the future.
Warm and personalised service
Friendly service, committed to searching for just the right holiday for my specific needs as a wheelchair user.
12 February 2026
Reply from Hays Travel - Lancaster
Lucy,
We're happy to hear that our team provided friendly service and dedicated effort to accommodate your specific needs. Thank you for your positive feedback!
Hays Travel Lancaster
Great service from a friendly team
Great service from a friendly team. Can’t recommend enough
10 February 2026
Reply from Hays Travel - Lancaster
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear you enjoyed our team's friendly service!
Hays Travel Lancaster
A friendly greeting and a warm…
A friendly greeting and a warm atmosphere, a very knowledgeable and professional manner and was very at ease.
Well done, Tom And thank you
8 February 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback received, was a pleasure in finding & arranging the trip for you. Hope you will have a great time. Tom
I probably tried the patience of a…
I probably tried the patience of a saint, but Charlotte from Lancaster stayed profession throughout my indecisiveness. Offering different alternatives and staying with it till I got what I wanted. Thankyou Charlotte.
7 February 2026
Reply from Hays Travel - Lancaster
Thank you so much for booking with us. It's been a pleasure working on this for you and I can't wait to hear all about your trip!
Charlotte
I was happy with the person who helped me
I was happy with t
All the booing and advice I received
6 February 2026
Reply from Hays Travel - Lancaster
Good afternoon, Thank you so much for the lovely feedback, was a pleasure in arranging the trip for you & look forward to hearing all about your travels on your return.
Lucy for the Lancaster
Lucy for the Lancaster, one again very good that's why we've booked our second holiday yesterday within a week
5 February 2026
Reply from Hays Travel - Lancaster
Thank you for your kind review ! It was a pleasure to assist you with both bookings and we appreciate you coming back to us.
Lucy 😊
We've never had a bad experience…
We've never had a bad experience booking with Hays, and this recent visit was as easy as all the others, we were met with a friendly smiling advisor who quickly got together our holiday from the information we gave her, and prices matched the holiday. It is always so easy.
1 February 2026
Reply from Hays Travel - Lancaster
Mrs S Mitchell,
We're happy to hear that booking with us is consistently easy! It's wonderful that our advisor provided a friendly and efficient service. Thank you for your continued trust and positive feedback.
Hays Travel
Tom has been fantastic and super…
Tom has been fantastic and super helpful when helping me to organise my 30th birthday trip to Bali in November. Tom answered all of my questions without issue and made the process super easy. Tom is an asset to the team. I would definitely book with Tom and Hays Travel Lancaster again.
31 January 2026
Reply from Hays Travel - Lancaster
Hannah Nutter,
We're happy to hear that you had such a positive experience. It's great to know that we made the process super easy when helping you organise your trip. Thank you for your recommendation!
Hays Travel Lancaster
Does exactly what it says on the side of the tin
You guys do exactly what it says on the side of the tin(as to coin a phrase). Keep up the great work.
Many thanks for your time and help.
23 January 2026
Reply from Hays Travel - Lancaster
Tim Parkinson,
We're happy to hear that we met your expectations! We appreciate your kind words and are thankful for your time and help.
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Thank you for your review!
Hays Travel Lancaster
Holidays at the right price with a good…
Holidays at the right price with a good staff
18 January 2026
Reply from Hays Travel - Lancaster
Trevor Hughes,
We are so happy that we can provide holidays at the right price, and that you find our staff good; we appreciate your review.
Hays Travel Lancaster
Our advisor was knowledgable about the…
Our advisor was knowledgable about the places we were considering
29 January 2026
Reply from Hays Travel - Lancaster
Peter Walsh,
We appreciate your feedback and are glad our advisor's knowledge of your destinations helped you in your considerations.
Hays Travel
Superb people and company
Lucy and Tom took time to find me exactly what I was looking for.
I have used Hayes for the last 10 years and they have always given me good advice and arranged some amazing holidays
29 January 2026
Reply from Hays Travel - Lancaster
Patricia Howard,
We appreciate your continued loyalty over the past 10 years! We're so glad we could provide excellent advice and arrange amazing holidays for you!
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Sue,
We appreciate your kind words! We are happy you found your experience pleasant, professional, and welcoming. Thank you for your review.
Hays Travel
Friendly and professional staff.
17 January 2026
Reply from Hays Travel - Lancaster
Hello thank you so much for the kind feedback, was a pleasure in arranging your trip away and look forward to many more. Charlotte
We were made to feel welcome the moment…
We were made to feel welcome the moment we got though the door,very happy with the service
23 January 2026
Reply from Hays Travel - Lancaster
Thank you so much for booking with us - we all hope you have a great time
- Logan
The advisor Logan was extremley helpful…
The advisor Logan was extremley helpful in sorting out our City break
21 January 2026
Reply from Hays Travel - Lancaster
Thank you for this review Carmel - If you need anything at all you know my number =)
All the best,
Logan
Cadence was so helpful and personable
Cadence was so helpful and personable. She understood our needs and helped us book the holiday with minimum fuss. Hays’ app is a very useful tool and easy to use.
20 January 2026
Reply from Hays Travel - Lancaster
Karen Thompson,
We appreciate your kind words! We're happy to hear that the booking process was smooth and that our app is a useful tool for you.
Team Hays Travel Lancaster
Face to face interaction made it very…
Face to face interaction made it very easy to change details, pick personalised requirements and ensure we had the best price available.
17 January 2026
Reply from Hays Travel - Lancaster
We're happy to hear that our face-to-face service made it easy to personalize your booking and secure a great price. Thank you for your review!
Logan =)
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