Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
Company replied
Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1k reviews
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Reply from Hays Travel - Leeds Crossgate
Hi Hazel,
Thanks for taking the time to review the service in store - we really appreciate it
Kind Regards
Rachel
Reply from Hays Travel - Leeds Crossgate
Hi Patricia,
Thanks for taking the time to review our service. It's good to hear Emma was helpful when making your booking
Kind Regards
Joanne
Brendan
Every thing was done efficiantly by Holly .i have been using hays travel for a few years and have had very good service.
10 June 2026
Reply from Hays Travel - Leeds Crossgate
Hi Brendan,
Thank you for your wonderful review! We are so pleased to hear you've consistently received good service, and we appreciate you coming back to us
Kind Regards
Holly
Fred Olsen cruise booking
Booked a cruise with Charlotte on cross gates branch. Very helpful lady, happy experience.
8 June 2026
Reply from Hays Travel - Leeds Crossgate
Hi David
We're delighted to hear you had such a happy experience booking your cruise with us & that Charlotte was able to help
Kind Regards
Joanne
Yet a again a fantastic experience at…
Yet a again a fantastic experience at Hays travel in Crossgates. We are booking to take a person I support to Lanzarote and all our needs have been met. Thank you for your professionalism and friendly support.
30 May 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
Thanks for booking with us once again - we do really appreciate it
Holly
We just popped into the Cross gates…
We just popped into the Cross gates branch to enquire about a special joint 60th Birthday holiday next year. We were greeted by the lovely Rachel who searched and found us a wonderful holiday ! She was brilliant.
A fantastic staff member.
31 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, It was a pleasure to book your special birthday. If I can help with anything else please let me know Rachel x
Maddie got me the perfect holiday at a…
Maddie got me the perfect holiday at a good price. We are happy customers as always after our visit to Hayes
5 June 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, Let me know if I can help with anything else Maddie
Sarah was a great help finding our…
Sarah was a great help finding our holiday and booking it all for us. So attentive and friendly service
3 June 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything else please contact me Sarah x
I was very pleased with the service I…
I was very pleased with the service I got for doing my travel insurance and the lady doing it was very helpful and friendly
21 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything please get in touch Emma
The sales lady was very helpful
1 June 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else please get in touch. Emma
Sarah was amazing I told her what I…
Sarah was amazing I told her what I wanted and she delivered exactly what was asked for, roll on July!
29 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Sarah
We always book with Hays ( cross gates)…
We always book with Hays ( cross gates) as normal staff very helpful and friendly.
Never had a problem going there, would not want to book elsewhere. Keep up the good work.
30 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please let us know x Holly
We always book with Charlotte at…
We always book with Charlotte at Crossgates who is excellent and knowledgeable !
11 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for this lovely review, It is always a pleasure to book your Holidays xx Charlotte
Excellent service employee listend and…
Excellent service employee listend and explained everything
29 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If we can help with anything else please get in touch Chekayha x
Brilliant and extremely helpful
Brilliant and extremely helpful
Great customer service as always
29 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Rachel x
Fantastic service and friendly staff…
Fantastic service and friendly staff will be using again as it takes all the stress out of it for me
21 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking with us and for taking the time to review the service in store - we do appreciate it
Holly
Charlotte and Joanne were brilliant…
Charlotte and Joanne were brilliant made everything so easy to book our cruise made us so welcome and at ease
28 May 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again - it is always lovely to see you in store. If you need any further help, please do not hesitate to contact us
Charlotte
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really appreciate it.
If you need anything else, please let me know
Emma
Only took 20 mins to book staff ver…
Only took 20 mins to book staff ver friendly excellent customer service
22 May 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us, and for the 5 star review - I really appreciate it
Rachel
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us and for the great review
Charlotte
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