Hays Travel - Leesa Kilcollins Reviews 

197
TrustScore 5 out of 5

4.9

Personal Travel Consultant Leesa Kilcollins, IV19 Tain, GB


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Rated 5 out of 5 stars

Never been on a cruise before (or any holiday for that matter!), so we were a bit new to the whole thing. Leesa made the whole process very easy and was very quick to respond to our many questions. Ve... See more

Company replied

Rated 5 out of 5 stars

Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.

Company replied

Rated 5 out of 5 stars

We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more

Company replied

Rated 5 out of 5 stars

I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more

Company replied


Company details

  1. #20 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #4 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #10 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom

  • 1862808520

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

121,995 reviews in the last 12 months

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Rated 5 out of 5 stars

Another professional booking with…

Another professional booking with Leesa. Nothing is a problem, and communication is excellent.

This will be my 4th booking with her.

16 November 2025
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Reply from Hays Travel - Leesa Kilcollins

Always a pleasure Alastair, and huge thanks for all of your recommendations to friends and family!

Rated 5 out of 5 stars

I’ve dealt with Leesa for a few years…

I’ve dealt with Leesa for a few years now and all I can say is she’s patient nothing is too much she delivers a great service and the best deals absolute wonderful service that she provides x

15 November 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Margaret, and for always coming back to me :)

Rated 5 out of 5 stars

Leesa has been totally brilliant

Leesa has been totally brilliant. Helpful, efficient, clear with explanation and is obviously very knowledgeable.

24 October 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you for taking the time, i really appreciate this!

Rated 5 out of 5 stars

Leesa was very professional and is very…

Leesa was very professional and is very knowledgeable about the Cruise industry. This is the 5th cruise we have booked through her. Many thanks

23 October 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much!

Rated 5 out of 5 stars

We have never travelled before and…

We have never travelled before and Leesa couldn't be more helpful finding the right cruise for us and answering all my questions quickly. She was happy for me to phone her for a chat and made the whole booking experience so easy.

4 October 2025
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Reply from Hays Travel - Leesa Kilcollins

That's what i'm here for :) Delighted for you.

Rated 5 out of 5 stars

Stress-free Holiday Planning

Contacting Leesa to organise our holiday took all the stress out of the booking process. I highly recommend her travel agent services to anyone looking to book their next holiday.

20 September 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Marshall!

Rated 5 out of 5 stars

Leesa was fantastic.

Leesa was fantastic.
Quick to reply, easy to deal with, made everything seamless, a real pleasure to deal with.

11 September 2025
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Reply from Hays Travel - Leesa Kilcollins

My pleasure David :)

Rated 5 out of 5 stars

5 stars

Leesa made everything so quick and easy.

28 August 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you!

Rated 5 out of 5 stars

Leesa the hoilday Angel 💃🏼

Leesa was a dream to work with, so full of energy and great ideas. Nothing was a hassle to her and we booked a great long weekend with ease…. I’ve used Leesa for a lot of our holidays and she always gives 120% to every booking. Genuine heart and wants you to have the best holidays every time.

27 August 2025
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Reply from Hays Travel - Leesa Kilcollins

This means a lot, Thank you Richard!

Rated 5 out of 5 stars

Leesa is the best

Leesa is the best. Always available to help get you the best deals on your holiday. Thank you so much Leesa

18 August 2025
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Reply from Hays Travel - Leesa Kilcollins

So happy to help!

Rated 5 out of 5 stars

First class service

First class service, very speedy actions and responses. Leesa knows her business and it shows in her absolute professionalism. Wouldn’t go anywhere else.

16 August 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much for taking the time to write this Sally!

Rated 5 out of 5 stars

Leesa is very helpful and knows her…

Leesa is very helpful and knows her stuff! She answered all queries and I have peace of mind knowing she is our travel rep.

13 August 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Karen!

Rated 5 out of 5 stars

A smooth booking

Leesa as always has done a brilliant job in securing us the best deal possible for our holiday. She takes the pain out of booking and makes it such an easy process. Thank you Leesa ☺️

9 August 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Clare, it means a lot ! :)

Rated 5 out of 5 stars

Stress Free

As always, Leesa makes booking a holiday so easy and stress free, can’t recommend her enough!

8 August 2025
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Reply from Hays Travel - Leesa Kilcollins

Always a pleasure :)

Rated 5 out of 5 stars

Great service and knowledge of the trip…

Great service and knowledge of the trip requests we had. I was impressed with getting quick responses at night as I reside in Canada.

26 July 2025
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Reply from Hays Travel - Leesa Kilcollins

So Happy to help Judy!

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