We have booked holidays with Hays for some years and have never been disappointed. Our latest booking was made with Annie at Allerton Road branch and she was very helpful.
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Our little advisor who's nam.e escapes .me couldn't have. Been more helpful in finding us a break in Weymouth next year. We'll be back soon to look for so.mewhere in June. A pleasurable experience
Company replied
Have always had a good experience with the service you provide & staff are always very helpful wich is why I have already booked a holiday for June 2p27. Many thanks.
The 1st desk ahead of us when we walked in was a young girl, she gave us a big smile and welcomed us. we set about sorting our holiday out and Scarlett our young girl was lovely, very patient and kept... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88/90 Allerton Road, L18 2DG, Liverpool, United Kingdom
- 01514386610
4.9
Excellent
810 reviews
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Jo was very helpful giving us different…
Jo was very helpful giving us different options for us to consider She explained everything to us and showed us our cabin choice on the ship plan It made our holiday booking simple
16 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Jo who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Extremely helpful staff
Extremely helpful staff who took the extra time and effort to make planning our dream bespoke multicentre USA trip a reality. Would heartily recommend. Special thanks to Jeni and Brooke who went the extra mile for us throughout the booking process
9 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Brooke as well who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Brooke made purchasing our holiday a…
Brooke made purchasing our holiday a seamless experience. Even though we are not from the area, we were able to book our holiday and communicate through messenger! Would definitely recommend to anyone!
9 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Brooke who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Great Customer service
Great Customer service. Always happy to help with a wide range of knowledge and lots of options available to chose from at a competitive rate.
Used Hayes travel twice now in the past 12 months and will continue to do so.
23 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Hi
Thank you so much for your valued feedback.
We are sorry you felt the service wasn't 5 star service and hope we can improve this on your next visit. :)
I will be sure to pass your amazing comments along to Sonia who helped with your booking.
Kindest Regards
Jeni
Branch Manager
Joanne
The member of staff, Joanne at allerton Road branch was very very helpful and explained everything clearly.
11 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Jo who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Holiday is exactly what I had booked.
Glory was extremely helpful and efficient. Listened and provided all relevant information to enable me to.make an excellect choice of holiday. Location and resort met all.my needs as a solo traveller. Will definitely use Hays to book future holidays.
1 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Glory who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Joanne and manager were so patient with…
Joanne and manager were so patient with my partner and me. Answered all our concerns booked everything wanted and were empathetic to my needs. Thank you Hayes for employing such lovely staff.
1 October 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Jo who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Really helpful and efficient staff
30 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. i hope you have the most amazing holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Jeni
Jen I,
from Allerton Road Liverpoo branch was amazing, so helpful so friendly we managed to book the perfect holiday thank you .
29 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. i hope you have the most amazing holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Friendly and most helpful staff.
27 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Brooke who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Great Service
Great service from start to finish.
We had a fab time.
Thanks to the team on: Allerton Road for finding us the perfect short break to Sa Coma.
16 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Lovely helpful staff.
21 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. i hope you have the most amazing holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Brooke who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Very helpful and friendly staff
Very helpful and friendly staff! Dealt with Sonia, very professional!
18 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday. I'm sorry you did not feel the service you received was worthy of the 5 stars Review, We hope this can be improved on your next visit.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
So helpful and friendly plus a great price
Sonia made booking our trip so easy. She was extremely helpful, polite and nothing was too much trouble. I would certainly book with her again.
Many thanks
16 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Our experience with Hays Teavel has…
Our experience with Hays Teavel has always been a great experience one of professionalism and dedication to giving you a great service
16 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. It was lovely to see you both again.
If i can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Excellent experience
Excellent experience! The manager knew just what I wanted and enabled me to purchase a travel gift card.
The manager was friendly and professional.
15 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Very good information about are hotel…
Very good information about are hotel very friendly staff
14 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Excellent service as always from Joanne.
10 September 2025
Reply from Hays Travel - Liverpool Allerton Road
Hello Mrs Styles,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Joanne who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
Reply from Hays Travel - Liverpool Allerton Road
Hello John,
Thank you so much for taking the time to give us feedback on your service. I will pass your comments along to Sonia who helped secure your holiday.
If we can be of anymore assistance please do not hesitate to ask.
Kindest Regards
Jeni
Branch Manager
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