Lucy has patience of a Saint, me throwing different ideas at her and she still came up with exactly what we wanted. I have travel experience amd could've booked the holiday myself BUT I know how... See more
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See what reviewers are saying
Lucy is always professional, friendly and always finds what I'm after. This is the 3rd holiday I've booked for this year and already have one booked for February next year. She gave me great choic... See more
Company replied
I really can't recommend Lucy enough, we've booked several family holidays with her and each time she comes up trumps. Nothing is too much trouble for her and she's just a genuinely lovely human being... See more
Company replied
Lucy has so much patience nothing is too much trouble. I am a solo traveller and not sure where I wanted to go. She went through all the places I would like to go checking all different company's and... See more
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Lucy Roberts, S73, Barnsley, United Kingdom
- 01226 698524
4.9
Excellent
208 reviews
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Really easy to book
Really easy to book. Lucy was able to offer me lots of options and listened to what I wanted from the holiday.
28 October 2025
Reply from Hays Travel - Lucy Roberts
Thankyou for booking another holiday with me, a pleasure to help x
Lucy asks your requirements and budget…
Lucy asks your requirements and budget and came back straight away with a great selection of hotels in the areas we had chose …. Worked on dates prices and airports to tweek to what we wanted ..
highly recommended her, such a lovely lady.
Thanks again
15 October 2025
Reply from Hays Travel - Lucy Roberts
Thank you for such a lovely review. Was a pleasure to help arrange your holiday x
Lucy was very informative and helpful
Lucy was very informative and helpful
It was a pleasure dealing with her.
24 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking not one but two holidays with me. Pleasure to help you get sorted. Lucy Roberts at Hays Travel 01226 698524
Booking a cruise
Lucy was so helpful and listened to what we wanted. Sorted it for us and we are now looking forward to our cruise for next year
28 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me. It was a pleasure to help you organise. Hope to be able to help again in the future. Lucy Roberts at Hays Travel 01226 698524
Lucy was fantastic she was very helpful…
Lucy was fantastic she was very helpful and efficient
23 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for choosing to book with me. It was a pleasure to help you organise. Hope to be able to help again in the future. Lucy Roberts at Hays Travel 01226 698524
Great Service
Prompt reply and great service as always. Lucy knew what we wanted and it was all sorted without any fuss .
29 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you once again for booking with me, always a pleasure to help :) Lucy x
Lucy is very knowledgable about all…
Lucy is very knowledgable about all the holidays I have booked with her, this time she has booked us a cruise, as first time cruisers I didn’t know where to start she was so helpful and found us a really nice one with TUI so can’t wait to go now
Thanks
22 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for allowing me to help you arrange your first cruise. I am sure you will love it and what a way to spend a special birthday. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you once again for choosing to book your holiday with me, was a pleasure to help again. Lucy 01226 698524
Fabulous
Found us the perfect holiday. Ticked every box on our wishlist. We can't wait to go!
Thankyou
5 September 2025
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a lovely review. Was a pleasure to help you arrange your holiday. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you for taking the time to leave a review. Was a pleasure to help you get sorted. Lucy 01226 698524 :)
Superb consultant
Very helpful, friendly, professional, would definitely use again to book holiday was fast response and clear and understanding with questions we had.
Didn't take long to book and didn't feel like right you've booked your holiday bye.
5 August 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for a lovely review. Was a pleasure to help you arrange your holiday and will be on hand to look after you right until departure. Lucy 01226 698524 :) x
Lucy was great and explained everything…
Lucy was great and explained everything in detail and when we asked to change something she was really quick at responding. We feel so confident when dealing with Lucy and she is very knowledgeable. Highly recommended
5 August 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking again with me, was a pleasure to help again. What an exciting holiday to look forward to! Lucy 01226 698524
Lucy has been absolutely amazing from…
Lucy has been absolutely amazing from start to finish. So much so that we booked again with Lucy while we was away. Our flight got cancelled on Wednesday night and Lucy stayed in touch until gone midnight and is still in touch with us making sure we are ok. That is customer commitment and I will never book with anyone else. If there is a reward scheme Lucy definitely deserves it and i will highly recommend her services. Thank you! Jodie Melling
25 July 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review. Just wanted to know I was there :) Lucy 01226 698524 x
Excellent service
Lucy is always so helpful, friendly and professional going above and beyond to give the best advice and find the best possible deal.
3 July 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for booking yet again with me always a pleasure. Lucy 01226 698524
Absolutely amazing lovely lady
Absolutely amazing experience booking my holiday with Lucy. She was so friendly and helpful, seen the deal on her Facebook page and messaged for more details. She was able to find the holiday from the airport I wanted at a great price and phoned me to book it and explained everything. She was so lovely and I would definitely book with Lucy again.
4 July 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for leaving such a lovely review. Was an absolute please to help you get your holiday to Greece booked. Look forward to helping again x. Lucy Roberts 01226 698524
Lucy is a great person who really…
Lucy is a great person who really helped me and I know if I have any questions I can just call or drop her a message and she would help me.
Would highly recommend her to everyone
29 June 2025
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave such a lovely review, was an absolute pleasure to book your holiday x. Lucy 01226 698524
Reply from Hays Travel - Lucy Roberts
Thank you so much for taking the time to leave a review, was a pleasure to book your cruise for you x. Lucy 01226 698524
Been going to Lucy for a few years now…
Been going to Lucy for a few years now and she never disappoints me she’s really really helpful. I ask her what I’m looking for and she always delivers. I’ve had some great holidays booking through Lucy and I will continue to go to Lucy. She is an asset to the group Never met Lucy in person just over the phone and I feel that we have become friends.
28 June 2025
Reply from Hays Travel - Lucy Roberts
Ah thank you so much for such a lovely review, I feel the same too, always so great to catch up! Lucy x
We have booked with Lucy for a few…
We have booked with Lucy for a few times now and wouldn't go anywhere else! She's amazing...so friendly, knowledgeable and competitive on price! Would 100% recommend.
22 June 2025
Reply from Hays Travel - Lucy Roberts
Thank you yet again for choosing to book with me. Always a pleasure. Lucy xx
A perfect advisor
Lucy was very responsive and informative. As first time cruisers I had no clue but when we spoke she explained everything so well and was so friendly. I would definitely book other holidays with her again and highly recommend her!!
17 June 2025
Reply from Hays Travel - Lucy Roberts
Thankyou so much for the lovely review Donna, was a pleasure to help you organise your first cruise. I'm sure it won't be your last. Lucy xx
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