Cant fault anything with the girls at maesteg branch..Rebecca is top girl, so are the others but cant remember their names..So much knowledge, and they did everything for us to make our holiday one... See more
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See what reviewers are saying
Girls are always cheery and helpful no matter how busy the shop is. Will go out of their way to make sure you get the holiday that you are looking for. We mostly cruise, and book the next holid... See more
Company replied
I telephoned hays travel to see about booking a holiday. Rebekah took all the details to which I was called back within 5 minutes with the price and all details of the holiday. This was booked over t... See more
Company replied
When we made our booking the service we received was top draw nothing was to much ill definitely be booking with you again
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Talbot Street, CF34 9BT, Maesteg, United Kingdom
- 01656477040
4.9
Excellent
461 reviews
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Great staff very knowledgable excellent…
Great staff very knowledgable excellent experience, thanks to Kelly for booking our holiday x
8 November 2025
Reply from Hays Travel - Maesteg
Thank you for the lovely review, we are pleased you are happy with our service. Kelly
They spend time searching for the ideal…
They spend time searching for the ideal hotel to suit my needs. And booked all necessary items like seats and extra luggage . Excellent service nothing too much trouble.
6 November 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are pleased you are happy with our service.
Thank you Hays Maesteg
Friendly, informative staff. We use Hays Maesteg regularly as they always helpful and we feel like we're part of the Hays family. Thank you to Rebekah for our latest booking 🤩 brilliant as always.
2 November 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review - we really appreciate your loyalty and feedback , Rebekah
We only book our holidays with the…
We only book our holidays with the ladies at Hays travel Maesteg keep up the good work 👏 ladies. Even when the shop was closed for refurbishment the team dropped all the paperwork to our front door before we travelled that commitment for you. Thanks to the whole team keep up the good work xx
26 October 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review Tina, we are pleased you are happy with our service :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review Helen, we are pleased you are happy with our service :) Rebekah
MMaesteg staff once again excel at customer service
Once again the service I received from staff in Maesteg was exceptional. My booking for a solo holiday was carried out efficiently and expeditiously by Tracey. I know that booking through Hays means that there are people I trust who are on my side whenever I need them.
14 October 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review Jayne, we are pleased you are happy with our service
Tracy
Excellent service from start to finish…
Excellent service from start to finish highly recommend very good customer care
8 October 2025
Reply from Hays Travel - Maesteg
Thank you for your Lovely Review Keith, It was a Pleasure to help you arrange your Trip :) - Rebekah
Reply from Hays Travel - Maesteg
Thank you for your Lovely Review Terry, It was a Pleasure to help you arrange your Trip :) - Rebekah
The girls in Maesteg shop work hard to…
The girls in Maesteg shop work hard to find what you need always polite always do their best for you
19 September 2025
Reply from Hays Travel - Maesteg
Thank you for your Lovely Review Jill, It was a Pleasure to help you arrange your Trip :) - Rebekah
Great help and guidance we had on booking our cruise of a lifetime xx
Both Rebecca and Tracy spent a long time assisting us getting our ideal cruise possible on two occasions.They were both very knowledgeable and very helpful in advising us on the best availability cabins.
27 September 2025
Reply from Hays Travel - Maesteg
Thank you for your Lovely Review Alison, It was a Pleasure to help you arrange your Trip :) - Rebekah
Excellent Service
Seen an offer with another company so I went in to see Kelly. Fantastic service as always and got us a fantastic deal on better dates and flight times. Thank you.
14 September 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are pleased you were happy with our service.
Professional
Smart, professional and competent service - and of course, delivered with a smile.
2 September 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are pleased that you were happy with our service.
Xmas hols
Both ladies that saw to my holiday booking Tracey and Kelly were absolutely brilliant sorted out everything I needed.
2 September 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, we are both very happy that you were pleased with the service you received.
Spot on service 👌🏼
Friendly, professional staff, very helpful in finding us the family holiday we were looking for. 🫶🏼
28 August 2025
Reply from Hays Travel - Maesteg
Thank your for your lovely review, we are happy that you were pleased with the service you received.
Rebekah was brilliant!
Rebekah was helpful, knowledgeable and very professional. Having personal experience of the cruise we were interested in, she gave me confidence to go ahead with the booking.
She was also very patient with the two customers she was serving before me, who didn't really know what they wanted.
Despite the shop being busy, Rebekah didn't rush anyone and gave each customer individual attention. She also apologised for the waiting time to be served.
27 August 2025
Reply from Hays Travel - Maesteg
Hi Adrienne,
Thank you for your Lovely Review, it was a pleasure to help book your Cruise :) - Rebekah
Excellent service
Excellent service! Despite the shop being extremely busy we were not rushed and given undivided attention. Our ‘wish list’ was carefully noted to aid the search and ensure that our holiday was as near to this as possible.
13 August 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, We are pleased that you are happy with our service and appreciate you returning to book with us. :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review, We are pleased that you are happy with our service and appreciate you returning to book with us. :)
So easy and helpful nothing was to much…
So easy and helpful nothing was to much trouble
13 August 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, We are pleased that you are happy with our service and appreciate you returning to book with us. :) Rebekah
Absolutely brilliant service from the…
Absolutely brilliant service from the lovely staff from start to finish. Wouldn’t go anywhere else . Many thanks ladies x
5 August 2025
Reply from Hays Travel - Maesteg
Thank you for your lovely review, We are pleased that you are happy with our service and appreciate you returning to book with us. :) Rebekah
Reply from Hays Travel - Maesteg
Thank you for your lovely review. We are pleased that you are happy with our service and appreciate you returning to book with us. :) Rebekah
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