Hi Amelia from Maghull L31 Was very helpful, professional and patient in sourcing and booking our holiday Will be asking her to sort our future holidays
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We always book with Hays because each person we have dealt with always seems to know what we want and show us the perfect holiday Michael sat with us for over 1 hour and didnt rush us for our decis... See more
Company replied
We always go on holiday using Hays Travel, because of the staff in the Maghull office. We usually go to Rachel who is lovely, she genuinely does try her best to get you the best price for your holiday... See more
Company replied
Definitely 5 stars. Excellent service in Maghull Branch staff always friendly polite and welcoming. Booked several holidays at this branch which I may add is spotless and well stocked with brochures.... See more
Company replied
Company details
- #21 of 202 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #3 of 34 best companies in Currency exchange service
- #9 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Central Square, L31 0AE, Maghull, United Kingdom
- 01515 202090
4.9
Excellent
856 reviews
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Thanks Amelia
Hi
Amelia from Maghull L31 Was very helpful, professional and patient in sourcing and booking our holiday
Will be asking her to sort our future holidays
17 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Maghull
Hi Mary,
We appreciate your kind words. We are glad to hear you had a positive experience.
Regards
Emma
Excellent service from Emma from Maghull Hays Travel…
As always Emma from Maghull Hays Travel was outstanding. Very patient exploring choices and best deals available for the cruise that we wanted. And she got for us !!!!
Thankyou
21 May 2026
Reply from Hays Travel - Maghull
Hi,
Thank you for your lovely comments,
I'm delighted we managed to get you on board!!!!
Regards
Emma
Excellent service From Laura and Rachel…
Excellent service From Laura and Rachel very informatic.
21 May 2026
Reply from Hays Travel - Maghull
Hi,
We are so pleased to hear this. Thank you for your kind words!
Kind Regards
Hays Travel
Brilliant staff all ways smiling love…
Brilliant staff all ways smiling love hays travel Maghull
12 May 2026
Reply from Hays Travel - Maghull
Hi Angelina,
We're so glad you enjoyed your experience. Thank you for your kind words!
Kind Regards
Hays Travel
We always book with Hays because each…
We always book with Hays because each person we have dealt with always seems to know what we want and show us the perfect holiday
Michael sat with us for over 1 hour and didnt rush us for our decision..as did emma last year
Would def speak to Michael and emma again
18 May 2026
Reply from Hays Travel - Maghull
Hi,
We're so pleased to hear we consistently help you find the perfect holiday. It's wonderful that our team takes the time to understand your needs. Thank you for your kind words!
Kind Regards
Emma
Hays Travel are the very best
We always go on holiday using Hays Travel, because of the staff in the Maghull office. We usually go to Rachel who is lovely, she genuinely does try her best to get you the best price for your holiday and, nothing is too much trouble for her especially as I need Special Assistance. She is an absolute pleasure to go to to secure your holiday, having said that all the staff in the office are very good at their jobs and are always willing to help. The atmosphere in the agency is really good from the moment you step inside you feel very comfortable and relaxed, it’s a lovely way to book your holiday.
17 May 2026
Reply from Hays Travel - Maghull
Hi,
Thank you for sharing your wonderful feedback. We are so pleased to hear about your positive experiences with our team and the comfortable atmosphere in our office. We truly appreciate your loyalty and kind words.
Kind Regards
Emma
Nice and friendly chat
Nice and friendly chat, gave a honest opinion and the paperwork all sorted for me.
16 May 2026
Reply from Hays Travel - Maghull
Good Afternoon Mr Nethercote, thank you so much for your lovely review. It is much appreciated and we are so glad Mike could get your holiday booked. Kind regards, Rachel
The lady that dealt with are booking…
The lady that dealt with are booking was fantastic on every level thank you so much.
13 May 2026
Reply from Hays Travel - Maghull
Hi,
Thank you for your lovely comments - Glad to hear Rach got you all sorted
Regards
Emma
Young lady was very friendly and…
Young lady was very friendly and helpful
Would have awarded a 5 star if insurance was free
14 May 2026
Reply from Hays Travel - Maghull
Good Afternoon, thank you so much for your review it is much appreciated and we are so glad we could give good service :) Kind regards, Rachel
My itinerary was full filled in a professional manner.
The travel agent listened to my requests and accomdated them to the full. She was clear in what had been arranged. She was patient, friendly and pleasant.
13 May 2026
Reply from Hays Travel - Maghull
Dear Mr Proudler
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear that our team member was able to fully accommodate your requests!
Kind Regards
Hays Travel Maghull
Friendly helpful experience
12 May 2026
Reply from Hays Travel - Maghull
Hi,
Thank you for your lovely comments
Regards
Emma
Great service from Amelia at the…
Great service from Amelia at the Maghull Branch. Arranged a complicated vacation stay in a remote part of Germany. All flights, accomodation and connecting rail transfers managed in a very friendly and organised manner.
2 May 2026
Reply from Hays Travel - Maghull
Good Morning Mr Lynch, thank you so much for your lovely review. It is much appreciated and we are so glad Amelia could get your holiday booked. Kind regards, Rachel
Always helpful welcoming staff.
Always helpful welcoming staff.
Answered my cruise queries. Thank you all.
3 May 2026
Reply from Hays Travel - Maghull
Hiya Chris thank you for your kind words. I am happy Rachel was able to help you!
Kind regards
Amelia
Reply from Hays Travel - Maghull
Good afternoon Janet! Thank you for your kind words I am happy Michael was able to get everything sorted for you! If you have any questions please dont hesitate to ask!
Kind regards
Amelia
Great service
Jessica helped us choose the right holiday for us . Booked everything from hotel , insurance, car parking & lounge. Always booked here .
10 May 2026
Reply from Hays Travel - Maghull
Good afternoon Anthony! Thank you for your kind words I am happy Jess was able to get everything sorted for you! If you have any questions please dont hesitate to ask!
Kind regards
Amelia
Staff and service is amazing
Staff are amazing and so patient. They give 100% to make sure you get the best holiday at the best price.
Nothing is too much trouble service is outstanding
7 May 2026
Reply from Hays Travel - Maghull
Good Morning Elaine, thank you so much for your lovely review. It is much appreciated and we are so glad Emma could get your holiday booked. Kind regards, Rachel
Hays travel staff are so helpful,very…must v
Hays travel staff are so helpful,very and knowledgeable,nothing was too much trouble.
7 May 2026
Reply from Hays Travel - Maghull
Good Afternoon Mrs Keenan, thank you so much for your lovely review :) It is much appreciated and I am so glad I could get your holiday booked. Kind regards, Rachel
Reply from Hays Travel - Maghull
Good Morning Graham, thank you so much for your lovely review. It is much appreciated and I am so glad Amelia could get your holiday booked. Kind regards, Rachel
Jessica helped us sort out our flights…
Jessica helped us sort out our flights and was lovely. Will definitely be going back again. Fantastic customer service!
2 May 2026
Reply from Hays Travel - Maghull
Good Afternoon Sharon and Howard, thank you so much for your lovely review. We appreciate it so much and so glad Jess could get your holiday booked. Kind regards, Rachel
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