Hays Travel - Maghull Reviews 

946
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

A fantastic, personal service. Laura went above and beyond to sort out our holiday. She ensured every detail was covered. We can't thank her enough.

Company replied

Rated 5 out of 5 stars

Michael is a star.He explains everything everything and gives advice and guidance throughout the booking process.We have been dealing with Hays for many years and wouldn't go anywhere else and would h... See more

Company replied

Rated 5 out of 5 stars

Maghull Branch - Amelia was brilliant in helping select the right holiday for us - professional with no pressure. Thank you

Company replied

Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

946 reviews

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4.9

All reviews

(946)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, and very patient.

17 June 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Mr Seerey, thank you so much for your lovely review. We are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

The assistant was amazing got…

The assistant was amazing got everything I needed

19 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Miss Howey,

We are so happy Rachel could help you. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amelia was superb

Amelia was superb, she listened and came up with what we hope will be a well earned break - she is a credit to the Maghull branch and we will be back to book our next break when we get back.

19 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Standland,

We are so happy to hear we could help you plan such a well-deserved break! We appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The speed and service

The speed and service

19 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Benton,

Thank you so much for your lovely review. We are so glad Jess could get your holiday booked.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful and obliging.

Very helpful and obliging.

10 June 2026
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Reply from Hays Travel - Maghull

Good Morning Valerie, thank you so much for your lovely review. We are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Laura was brilliant so helpful would go…

Laura was brilliant so helpful would go back book a joliday again she new her job

17 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Linda,

We truly appreciate your kind words. We are so glad we could assist you and look forward to helping again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Take out the stress of booking online yourselves use hays travel stress free

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work and boarding passes produced without any issues. Now looking forward to our holiday in Greece 🇬🇷

5 June 2026
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Reply from Hays Travel - Maghull

Dear Patricia Balshaw,

We are so pleased to hear about your positive experience with us. It's wonderful that our team made your booking easy and stress-free. We hope you have a fantastic holiday in Greece!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly helpful staff who were very…

Friendly helpful staff who were very thorough in searching for exactly what we wanted.

1 June 2026
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Reply from Hays Travel - Maghull

Hi Linda,

We are so pleased our team provided such thorough and friendly service. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Amelia in the Maghull branch

Amelia in the Maghull branch
Helped us book our trip to Spain yesterday
She was friendly, professional , knowledgeable and helpful 👌

7 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Davies,

We're so glad to hear you had such a good experience booking your trip to Spain with Amelia. We appreciate your kind words, thank you so much :)

Kind Regards
Rachel

Rated 5 out of 5 stars

Mike assisted to our needs very…

Mike assisted to our needs very professional

7 June 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Peter, thank you so much for your lovely review. It is much appreciated and I am so glad Mike got your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent service

Rachel was very friendly. She listened to our requirements and offered options based on those

5 June 2026
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Reply from Hays Travel - Maghull

Dear Paul,

We are so glad we could assist you. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The man we spoke to in the maghull…

The man we spoke to in the maghull branch called Michael was above and beyond to help us

30 May 2026
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Reply from Hays Travel - Maghull

Deborah,

We are so pleased to hear about your positive experience with our team. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Warm welcome

Warm welcome. Listened to our request and actively searched for the most suitable holiday.

29 May 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mr Wi, thank you so much for your lovely review. It is much appreciated and I am so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Very professional, knowledgable service.

Very friendly, pleasant and worked hard to meet specific requirements.

4 June 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon David, thank you so much for your lovely review. It is much appreciated and we are so glad Michael could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Great Staff

Hello
Booked a P&O cruise as part of a girls trip. I haven’t been on one before and Laura in the Maghull branch was very helpful, knowledgeable and explained everything.
Happy customer 😀

3 June 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Margaret, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Holiday booking…

Jessica was a really pleasant young lady, and was really helpful yesterday when booking our holiday. Always impressed with the staff at Hays Travel Maghull.

3 June 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mrs Kelly, thank you so much for your lovely review. it is much appreciated and we are so glad Jess could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Michael is very helpful and…

Michael is very helpful and informative. We have booked through Hays a number of times as the service is excellent

2 June 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Mrs Mcmanus, thank you so much for your lovely review. It is much appreciated and we are so glad Michael could get your holiday booked. Kind regards, Rachel

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