Hays Travel - Maidstone Chequers Reviews 

906
TrustScore 5 out of 5

4.9

Chequers Shopping Centre, 249 Water Lane, ME15 6AR Maidstone, GB


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Rated 5 out of 5 stars

Nikki was an amazing, nothing was too much trouble. We were after quite a specialist holiday, and Nikki made contact with different companies to get the perfect holiday for our special occasion. I wil... See more

Company replied

Rated 5 out of 5 stars

I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more

Company replied

Rated 5 out of 5 stars

Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Nikki Curd. Over the past 30 years we have always booked with Nikki . We know we are in safe hands with her. She listens to what we want and always delivers, making su... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #4 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #10 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom

  • 01622805945

4.9

Excellent

TrustScore 5 out of 5

906 reviews

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4.9

All reviews

(906)

121,628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy future traveller

The staff were very knowledgeable and friendly and listened to what I was asking for. I came out with the holiday I wanted and within my budget.

12 April 2026
Hays Travel - Maidstone Chequers logo

Reply from Hays Travel - Maidstone Chequers

Thank you or your review. We strive to provide excellent customer service so really appreciate your feedback. Have a fabulous holiday :)

Rated 5 out of 5 stars

Another holiday booked. …

Have had a good experience with booking online before, but decided to go in store this time.
We found Daisy, very helpful and professional. Everything was explained to us about the holiday we were booking, and any questions were answered well.
Would certainly visit Hays Travel again.

11 April 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review. We always strive to provide excellent customer service and are so glad you had a great experience in store. Have a lovely holiday !

Rated 5 out of 5 stars

Friendly, knowledgable help.

Staff were really helpful from the moment we arrived. Everything was explained as we went along, which gave us a sense of trust and reassurance. Thank you.

10 April 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review.
Hays Travel Maidstone :)

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable, great advice as well, Lynn was a delight to have help us,

30 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone

Rated 5 out of 5 stars

Great service once again from Hays

Great service once again from Hays in Maidstone. Very helpful, especially Nikki who went above and beyond to help us find the right holiday to meet our list of requirements!

30 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone

Rated 5 out of 5 stars

Lynn was so helpful

Lynn was so helpful - very patient and very knowledgeable. She really listened to what we were looking for and helped to make sure we got best offer and good flight times

5 April 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review
Hays Travel Maidstone

Rated 5 out of 5 stars

Kind and tailor-made travel advice and information

Hays understands its customers not just as travellers but as human beings. The itinerary I hoped for was planned sympathetically and with fantastic attention to detail. I couldn't have asked for better service.

4 April 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review
Hays Travel Maidstone

Rated 5 out of 5 stars

Fjord holiday

Very helpful not pushy, explained everything, have use Hays before that’s why I went back.And would definitely go back.

26 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind reviews.
Hays Travel Maidstone.

Rated 5 out of 5 stars

As always Lynn was most helpful

As always Lynn was most helpful. All the staff are very helpful and friendly

24 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your kind review
Hays Travel Maidstone

Rated 5 out of 5 stars

Friendly and super helpful also very…

Friendly and super helpful also very patient as we had a 2 year old with us .
Excellent service and found us a wonderful break to Croatia.

31 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou so much for your lovely review. We hope you have an amazing time on holiday with your family 😊

Rated 5 out of 5 stars

Booking our holiday to Croatia

As always we were greeted with a smile from all the staff in Hays. We picked our travel advisor and went to work kn booking our holiday. Vicki the advisor made sure that everything fell into our budget and that we were happy with the details of the holiday, she informed us of everything we were to pay and always made sure that we were happy.

28 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, knowledgeable and efficient

29 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone.

Rated 4 out of 5 stars

Essentially constructive

I found my travel consultant very helpful, nothing was too much trouble and was willing to go the extra mile without any prompting.

22 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your kind review.
Hays Travel Maidstone.

Rated 5 out of 5 stars

A very good experience

Demi was very helpful given us plenty of time and was very thorough with the details needed. Well done to her.

13 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review we appreciate it :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Very helpful professional staff

Very helpful professional staff, always look to get you the best deals .

13 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review.
Hays Travel Maidstone

Rated 5 out of 5 stars

Vicki was fantastic

Vicki was fantastic. Polite professional and really listened to what we wanted for our holiday . We booked a cruise we got 2 cabins together with our friends was amazing service from Vicki Dickenson

6 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your review. I will pass your kind feedback onto Vicki - have a lovely holiday :)

Rated 4 out of 5 stars

Off to spain again

Its quick easy and staff are knowledgeable

12 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Fantastic service

As always staff are so friendly and knowledgeable, they go the extra mile to sort out exactly what you need, we usually see Nikki, but all the staff in Maidstone branch are wonderful, we used to use that shop when it was Thomas Cook, so have been going in there for years.

11 March 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your lovely review. We really appreciate it :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Very helpful

25 February 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for the kind review - Hays Travel Maidstone

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