Ellie was really helpful in finding us the right place and was able to get an amazing deal too - she even emailed the resort we chose on our behalf to request a specific floor for our room to give u... See more
Company replied
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Ellie was really helpful in finding us the right place and was able to get an amazing deal too - she even emailed the resort we chose on our behalf to request a specific floor for our room to give u... See more
Company replied
We dealt with Kelly who was amazing from the very first phone call to booking with her the following day. She went above and beyond what we expected to help book our memorable holiday after our origin... See more
Company replied
I think that the manager, Kelly, and her team r wonderful. They r so helpful and patient and knowledgeable about the places I want to visit. I’m always happy to return for advice and feel happy about... See more
Company replied
Ellie was absolutely fantastic! She was very helpful and made the whole booking process really easy and straightforward. Really appreciate her help and would definitely recommend! As a coeliac I strug... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
1A High Street, PE15 9JA, March, Peterborough, United Kingdom
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Everything was easy from start to finish bySophie as before when we have booked other holidays.

Reply from Hays Travel - March
I contacted the office as i have coeliac disease and wanted to know if the hotel could accommodate me. Kelly emailed the hotel but also personally phoned me back to say she had read reviews and people commented about gluten free - excellent customer service.
Because of this i went in next day and booked my holiday

Reply from Hays Travel - March
Gave us what we wanted at a good price.Friendly, and knowledgeable staff. The shop was very busy, it being a cold Saturday, every one wanted to escape to some where hot and yet staff still had time to talk and understand what was required, to all customers, in a cool calm, friendly professional manner.

Reply from Hays Travel - March

Reply from Hays Travel - March
The staff are very helpful and polite every time we go.

Reply from Hays Travel - March
The staff at March make booking your holiday a most pleasurable experience, your holiday actually starts right there and then. Their knowledge of the holiday venues and the willingness to spend time explaining the little details that ultimately make for a great holiday are so much appreciated. We visited to book a weeks holiday in Madeira and left having booked four days in lceland, far more exciting, we can’t wait to get going!

Reply from Hays Travel - March
Came in with a request and was given fabulous
service. Got the dates and flights and hotels all sorted with a great price. Totally satisfied.

Reply from Hays Travel - March
The staff were very helpful. Making the process of booking a holiday a pleasure.

Reply from Hays Travel - March
The travel team are always happy to help, go the extra mile to win business, always friendly - great bunch!

Reply from Hays Travel - March
Ellie was helping knowledgeable and price matched 👍

Reply from Hays Travel - March
Cassie was brilliant with us. We had a couple of queries and she soon sorted it out well done to her looking forward to our hols

Reply from Hays Travel - March

Reply from Hays Travel - March
Very helpful and friendly, answered all our questions and gave advice when needed.

Reply from Hays Travel - March
Excellent efficient and helpful care from Sophie while booking a worldwide cruise.

Reply from Hays Travel - March
I had a fantastic appointment with Chloe. That was easy going and easy to understand and Chloe took the time to make my family holiday booking perfect. She knew exactly what I was looking for and found the perfect family holiday which has made returning to hays travel and using their service again that much better and easier. Will be using again and again! Big 5 stars to Chloe and hays March.

Reply from Hays Travel - March
Sophie at Hays Travel has been brilliant .
I was so confused as to what I wanted from our holiday and Sophie researched and quoted and re quoted until we got it right.
Will definitely use again.

Reply from Hays Travel - March
Good quality of service and knowledge

Reply from Hays Travel - March
Made to feel very welcome by Sophie who had a smile on her face and given time and space to make a decision

Reply from Hays Travel - March
Brilliant customer service, our booking was so quick and easy with everything explained to us

Reply from Hays Travel - March
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