It's like having your own personal travel agent right in your pocket. Matthew Stevens has been amazing and helped us book many holidays and is always great with suggestions feedback and inside knowle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always Mathew provides that personal service that is often lacking when you go to a high street travel agents . Have used Mathew for last few years and will ck tine to do so …
I made an enquiry with Mathew, one of your personal travel consultants. The enquiry was actioned quickly and professionally. Excellent service and an even better price than what I found online
Mathew from Hays travel was fantastic. Gave him a budget , ideal time and place and he found us many options we could choose from, everything was clearly explained, received all information shor... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mathew Stevens, LN11, Louth, United Kingdom
- 01507 222040
5.0
Excellent
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matthew Stevens at hays is very patient…
Matthew Stevens at hays is very patient accommodating approachable helpful and obviously passionate about his job. Discusses holiday needs and preferences to help get the perfect getaway. Has now become my go to travel consultant. Highly recommended.
15 June 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was amazing from start to finish…
Mathew was amazing from start to finish pricing up various options and dates for our trip to lake Garda Italy
11 June 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was friendly and professional. Always happy to help and knowledgeable about holidays.
Mathew was friendly and professional
10 June 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
He was great
He was great, explaining everything I needed to know. Very polite and answered any questions I needed to ask. I’ve book through him before and I’ve never had any problems. It was a pleasure speaking with him.
7 June 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew's great
Mathew's great, answered all my questions in a timely manner, made the booking very easy and sent all the information over that I needed 😀
3 June 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Amazing!
Mathew was brilliant in listening to what I was looking to book & the various options available for me. As someone who can be quite indecisive Mathew bared with me until I’d finally made a decision on booking the holiday! Truly fantastic & I would book my next holiday with him without a doubt! Thank you Mathew :)
30 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Extremely helpful and will use again!
Mathew was very friendly and helpful throughout all contact. I asked a lot of questions and he was very quick at responding and answering them. Such a great deal for the place I’ve been looking at for ages! Can’t wait for the holiday now. Thanks again Mathew for your help ☺️
29 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Overall happy with the service I…
Overall happy with the service I received nice quick and easy booking thanks again
17 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Very professional and good customer…
Very professional and good customer service informative and helpful
21 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Professional, polite and freindly
Professional, helpful and very friendly, this is our 2nd time booking
16 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Very easy to book with and extremely…
Very easy to book with and extremely helpful, will definitely use again and recommend to friends & family
12 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
It’s the 3rd time I’ve booked with…
It’s the 3rd time I’ve booked with Mathew and cannot fault the customer service you receive
Wound recommended 💯
11 May 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Very good and asked Mathew a view…
Very good and asked Mathew a view questions and no problems excellent service
9 May 2026
Unprompted review
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Been booking holidays through hays for…
Been booking holidays through hays for many Years they're very reliable, I've never had any problems and I will continue, but control them.
2 April 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.