The lady at the shop very helpful nothing was to much trouble for her, will definitely go back there to make our next booking.
Company replied
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
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See what reviewers are saying
The whole experience from beginning to end of booking was exceptional. Every question I had was answered and the travel agent Leanne went above and beyond to find out the information on the hotel.... See more
Company replied
Cath was very helpful spent ages looking for a holiday for us finding one that suited Looking forward to our holiday
Company replied
Hannah was extremely helpful and made our experience an easy one, she listened to our preferences and found us an amazing holiday that matched everything we wanted and within our budget , we will defi... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
597 reviews
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Very friendly and helpful colleague
Very friendly and helpful colleague, who took on board all my requirements and searched for best options. No pressure was happy for me to go away and consider options
16 July 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for booking with us, we hope you have a wonderful holiday
As normal top class everything sorted…
As normal top class everything sorted out with no fuss. All the staff were very helpful.
11 July 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for you lovely review :) Always a pleasure to see you
Helpful staff great service
10 July 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review!
Lovely lady helped us choose our…
Lovely lady helped us choose our Holliday to Benidorm she was very polite gave us lots of information about the hotel and Benidorm itself gteat service all round c
30 June 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for you lovely review. I hope you have a fabulous time in Benidorm
Reply from Hays Travel - Merthyr Tydfil
Thank you for the great review!! Rhysian
The young girl was very helpful
The young girl was very helpful, we were there for an hour & half, she wouldn't give up until she got the holiday we wanted, she was very patient.
21 June 2026
Reply from Hays Travel - Merthyr Tydfil
Tracey Harris,
We're so pleased our team provided such patient and dedicated service. We're glad we could find the perfect holiday for you!
Kind Regards
Hays Travel
another easy booking
i have been booking with Hays since you started in Merthyr and i have always been dealt with in a very personal and efficient manner, this time it was Hannah who saw that i was given everything i asked for, and any other information that i needed
21 June 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you Denis for your lovely review I'm glad we managed to get what you wanted. Have a fabulous time! Hannah
The manager Leanne was amazing she gave…
The manager Leanne was amazing she gave me very good advice and feedback on our holiday for next year. She took her time in explaining everything as I have never booked a holiday abroad ever.
14 June 2026
Reply from Hays Travel - Merthyr Tydfil
Diane Rees,
We are so pleased to hear about your positive experience! We are glad we could assist you with your first holiday abroad and provide helpful advice. We hope you have a wonderful trip!
Kind Regards
Hays Travel
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely reply
Reply from Hays Travel - Merthyr Tydfil
Gary,
We're so glad to hear you had such a brilliant experience with us! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
A member of staff named Karli provided…
A member of staff named Karli provided excellent customer service. She understood our needs quickly and found the perfect holiday destination and accommodation. Karli was warm and approachable and efficient. We would use Hays Travel again.
2 June 2026
Reply from Hays Travel - Merthyr Tydfil
Paul,
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
A very patient and knowledgeable lady…
A very patient and knowledgeable lady on the other end of messenger.
She answered every question I asked which amounted to a couple of hours of her day.
2 June 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! It was a pleasure to answer any questions, You're going to have a fab trip :)
Happy customer
The girl took so much time to help us find what we were looking for she went through every thing so we could understand before we made our final desision .
5 June 2026
Reply from Hays Travel - Merthyr Tydfil
Brenda Mccarthy,
We're so glad to hear our team member provided such thorough assistance. We appreciate your kind words!
Kind Regards
Hays Travel
the staff r lovely n good deals on the…
the staff r lovely n good deals on the holidays will always book with em
29 May 2026
Reply from Hays Travel - Merthyr Tydfil
Thank You for your lovely review :)
Reply from Hays Travel - Merthyr Tydfil
Clive David Williams,
We appreciate your feedback. We value your input.
Kind Regards
Hays Travel
Reply from Hays Travel - Merthyr Tydfil
Gary,
Thank you for your kind words!
Kind Regards
Hays Travel
Great service pleasant staff and very…
Great service pleasant staff and very patient. Highly recommend
3 June 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you! We hope you have a lovely holiday
Very helpful and very patient
Very helpful and very patient. Hannah was polite and messaged me back straight away with the information I asked for .
Thank you
16 May 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review!
Hays Travel
Advisor was polite, made me totally understand the holiday that was on offer, and helped with a question I asked about ground floor room!!!!
16 May 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for booking with us! Hope you have a fantastic holiday
Exceĺent customer servi e
Leanne in Hayes Merthyr was very proffession. Listened and accommodated our special needs. She didn't put us under pressure and all in all because of this we think she is a valuable asset to Hayes travel
20 May 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking with us & your kind words, It was lovely to meet you both :)
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