I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... See more
Company replied
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The advisor who helped us was friendly and chatty. She listened to what we wanted from our holiday and was able to make the booking for us. We opted to spread the cost of the holiday by direct debit... See more
Company replied
Excellent service from Johann, took the time to get us the best deal possible at a fabulous hotel, we’re really looking forward to it, many thanks Johann 😊
We have booked thru Hays on many occassions,mainly because we prefer having face to face booking. The consultant(christine) was brilliant.She explained the process and all the options available. Grea... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1k reviews
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Excellent service from Johann
Excellent service from Johann, took the time to get us the best deal possible at a fabulous hotel, we’re really looking forward to it, many thanks Johann 😊
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amy was very customer focused
Amy was very customer focused, friendly and professional.
We are delighted with the service we received from all at Hays
14 August 2026
Reply from Hays Travel - Metrocentre Blue
We are so pleased to hear you had such a positive experience with our team. Thank you for your wonderful feedback! - Team Blue :)
The advisor who helped us was friendly…
The advisor who helped us was friendly and chatty. She listened to what we wanted from our holiday and was able to make the booking for us. We opted to spread the cost of the holiday by direct debit which was a great option.
13 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our advisor and that we could help you find your perfect holiday. We hope you have a fantastic trip! - Team Blue :)
Was a lovely girl who felt with me…
Was a lovely girl who felt with me telling me everything a wanted t no about my booking the holiday with you
11 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful and provided all the information you needed for your booking. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process easy and quick, and that our staff were lovely. - Team Blue :)
My experience was great due to staff…
My experience was great due to staff they go above and beyond to help you you walk out of tgere feeling happy
3 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you and that you left feeling happy. - Team blue :)
Elliott was great
Elliott was great as per usual, he knows us now and what we like from a holiday and comes up with some great suggestions.
10 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that we consistently provide you with great holiday suggestions and understand your preferences. We hope you have another fantastic trip! - Team Blue :)
The travel consultant (Christine) was…
The travel consultant (Christine) was very friendly, helpful and efficient in helping us with our booking.
4 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our travel consultant was friendly, helpful, and efficient in assisting with your booking. - Team blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive perfect customer service. - Team Blue :)
Fast efficient service received at…
Fast efficient service received at branch on Friday excellent customer service. My favourite travel agent.
7 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your fantastic feedback! We are so pleased to hear that you received fast and efficient service and that you consider us your favourite travel agent. We truly appreciate your kind words. - Team Blue :)
I am always happy dealing with Hay’s…
I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable way that she processed my holiday.
4 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently understands your preferences and that your experience was so positive. We truly appreciate your kind words. - Team Blue :)
Very friendly welcoming staff
Very friendly welcoming staff, good knowledge of our needs
30 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that our staff were friendly and knowledgeable about your needs. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
We're so happy to hear that you found such a great deal with us! We truly appreciate your positive feedback. - Team Blue :)
Staff friendly as ever
2 August 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback. We are so pleased to hear that our team continues to provide a friendly experience. - Team Blue :)
Rebecca was excellent as always.
Rebecca was excellent as always.
We always book with her at the Metro centre store, she is very knowledgeable about different types of holidays and very quick to provide very competative quotes. 5*'s
29 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and appreciate the kind words about our team's knowledge and efficiency. - Team Blue :)
Fantastic service. Staff were great and very friendly. She listened to what we wanted and found us the perfect holiday!
Fantastic service
20 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Could not ask for better assistance…
Could not ask for better assistance from Ellie. She sorted out the holiday to Jersey no problem and was very attentive to our requirements.
That also applies to Christine who booked our Lanzarote holiday as well.
20 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Hays best in the business.
We have booked thru Hays on many occassions,mainly because we prefer having face to face booking.
The consultant(christine) was brilliant.She explained the process and all the options available. Great service from great staff.
26 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, Christine will be happy to read this, we do hope you have a lovely holiday , hope to see you in branch soon, Team Blue :)
Hays sorted the perfect holiday.
Really friendly and helpful as usual and easily sorted the holiday I wanted. Thanks again makes booking holidays an easy task.
25 July 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are delighted to hear that we could make booking your holiday an easy and pleasant experience. We truly appreciate your kind words. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service great and friendly. - Team Blue :)
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