Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... See more
Company replied
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See what reviewers are saying
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... See more
Company replied
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... See more
Company replied
I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1k reviews
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Excellent customer service Johan was…
Excellent customer service Johan was very professional listened to what we wanted and helped us find the perfect holiday
6 June 2026
Reply from Hays Travel - Metrocentre Blue
Mrs Armstrong,
We're so glad we could help you find the perfect holiday! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Staff wer helpful & friendly
Staff wer helpful & friendly : gave good advice : xplained travel insurance clearly : & showed detailed pics of the resort
5 June 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday, Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feed back, we do hope you have a lovely holiday. Team Blue :)
Steph is always really helpful and…
Steph is always really helpful and nothing is ever too much hassle for her. She always makes sure to pay attention to detail to really try and create your perfect holiday. Steph even went as far as to contact the hotel and request a quieter room for us as I’m currently pregnant.
3 June 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, We do hope you have a lovely holiday. Team Blue:)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feed back, Team Blue:)
Johann was fantastic
Johann was fantastic, very knowledgeable and extremely helpful.
We felt welcomed from the second we arrived through to us leaving.
We could not have asked for anymore.
I would recommend Hays and Johann in a heartbeat.
2 June 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback on our Manager Johann, She will be thrilled to read your feedback, we do hope you have a lovely holiday, hope to see you in branch soon,Team Blue :)
Cheryl from the Metro Centre shop was…
Cheryl from the Metro Centre shop was very helpful and explained everything to us
1 June 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday. Team Blue :)
Very helpful staff and professional we…
Very helpful staff and professional we got a lovely holiday out of it .
22 May 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, Team Blue :)
Pleasant experience helpful…
Pleasant experience helpful knowledgeable staff ! Will book again
22 May 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for taking the time to leave your kind feedback, we do hope you have a lovely holiday.Team Blue :)
Staff are always professional and…
Staff are always professional and chatty, they make the whole booking experience easy and the reason I use a travel agent for most of my holidays.
23 May 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your feedback. Team Blue :)
Rebecca was very thorough in her…
Rebecca was very thorough in her research and good at listening and understanding what we were looking for. Would go back!
29 May 2026
Reply from Hays Travel - Metrocentre Blue
Than you for you kind feedback with Rebecca, we do hope you have a lovely holiday.Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you have a lovely holiday. Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so happy you had a very good experience with us.
Kind Regards
Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so pleased we could assist you and meet your needs. We truly appreciate your kind words!
Kind Regards
Team Blue :)
Staff member very helpful with my…
Staff member very helpful with my booking explained everything very well definitely recommend hays travel for booking of holidays. Manager Joanne metro centre is very efficient Thank you for your help with my booking.
24 May 2026
Reply from Hays Travel - Metrocentre Blue
Good Morning, We are so glad to hear you had such a positive booking experience! We appreciate your kind words and recommendation.
Kind Regards
Team Blue :)
Very good experience with all questions…
Very good experience with all questions answered and additional information provided
24 May 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your review! We're so glad we could answer all your questions and provide helpful information.
Kind Regards
Hays Travel Metro Blue
Great service
Great service from Steph @ Metrocentre Gateshead.
Great customer care
Would book with Steph again
23 May 2026
Reply from Hays Travel - Metrocentre Blue
We're so glad you had a great experience with our team! Your kind words mean a lot to us.
Kind Regards
Hays Travel Metro Blue
Rebecca at the metro centre was very…
Rebecca at the metro centre was very professional, she is very good at her Job
23 May 2026
Reply from Hays Travel - Metrocentre Blue
We truly appreciate your kind words. We are so pleased to hear about your positive experience with us.
Kind Regards
Hays Travel Metro Blue :)
If we were not satisfied we wouldn't…
If we were not satisfied we wouldn't keep coming back
21 May 2026
Reply from Hays Travel - Metrocentre Blue
We are so happy to hear you keep coming back! Thank you for your continued support.
Kind Regards
Team Blue :)
Mis-sold Holiday!!
We were sold a holiday which wasn’t suitable for us so we had no choice but to cancel it and now we have to wait for a full refund without knowing how long we will have to wait for it!!
We should be refunded immediately as you took the full payment immediately!!
Hays Travel say 3 to 5 working days for our refund to complete!! That’s just not acceptable!! This was a Debit card payment which is cash instantly taken from our account so it should instantly be returned to our account!! There’s no acceptable reason on this planet why it should take that long except they want it to take that long for their own reasons!! We are waiting for this cash in order to book another option and it’s about time the government stopped companies from holding on to peoples cash in this way!! Again, I say, absolutely not acceptable!! Where is the protection for consumers in this country??
Hays Travel DID keep their promises so well done to them, our refund is complete!! Shame this whole situation occurred in the first place!!
20 May 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your feed back, We are truly sorry that this has happened, and we will take this as a training issue, Happy to confirm that your refund has been completed. Team Blue.
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