I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best packa... See more
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Negotiating the maze of options for holidays can be quite a daunting task. After being recommended, we finally spoke to Kellie at Hays Metrocentre and she expertly guided us through the option... See more
Company replied
Exceptional customer service Thankyou Richie for an unforgettable experience. Your cruise knowledge is exceptional. You nailed it & so looking forward to next years cruise. I would expect nothin... See more
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We booked a last minute holiday with our grandchildren, the gentleman that helped us was excellent and made it easier than it could have been .
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1k reviews
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Exceptional customer service
Exceptional customer service
Thankyou Richie for an unforgettable experience. Your cruise knowledge is exceptional.
You nailed it & so looking forward to next years cruise.
I would expect nothing less from Hays Travel.
14 August 2026
Reply from Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. We are so glad. I will make sure to pass this onto Richard for you and we hope you have an amazing cruise! Thankyou - Emily :)
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will make sure to pass this onto Penelope. Thankyou - Emily :)
Last minute holiday
We booked a last minute holiday with our grandchildren, the gentleman that helped us was excellent and made it easier than it could have been .
10 August 2026
Reply from Hays Travel - Metrocentre Green
Thankyou so much for taking the time to leave a lovely review for Andrew! I will make sure to pass this on and we hope you have a lovely holiday! thankyou - Emily :)
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your lovely review. So glad I could help to get your holiday booked, We hope you have a lovely time! Thankyou - Emily :)
Looked at the places we would like to…
Looked at the places we would like to go. Asked our budget. Looked at various hotels in different countries.We were shown different air lines and time of flights. Needed resorts that were flat not hilly.
8 August 2026
My go too holiday reps..never go…
My go too holiday reps..never go anywhere else great help finding the perfect holiday 😀
18 September 2025
Reply from Hays Travel - Metrocentre Green
Thank you so much for taking your time to leave us this wonderful review for Justine! I will make sure to pass this onto her. Thankyou - Emily :)
Reply from Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. hope you have an amazing holiday. Thanks, Lacey :)
Wouldn’t go anywhere else
Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎
3 August 2026
Reply from Hays Travel - Metrocentre Green
We appreciate you taking the time to leave Richard such a kind review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :
The best service to date.
I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best package. I will no longer book my holidays online after this experience. It Hays travel from now on.
4 August 2026
Reply from Hays Travel - Metrocentre Green
We appreciate you taking the time to leave Richard such a lovely review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :)
Excellent all round service from…
Excellent all round service from booking to getting euros. Very helpful.e
20 July 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful review. Thanks Lacey :)
We recently booked a cruise through…
We recently booked a cruise through Hays Travel with Richard.
Richard goes above and beyond whether it’s via email or face to face. Nothing is too much trouble for Richard and he delivered a top class service. He is very very knowledgeable and friendly.
Thank you for all the time you spent finding us our perfect holiday
2 August 2026
Richie is so informative
Richie is so informative. Spends time to ensure we got the best deal. Wouldn’t hesitate to recommend
31 July 2026
Reply from Hays Travel - Metrocentre Green
Thank you for taking your time to leave Richard this wonderful review. We hope you have an amazing holiday. Thanks, Lacey :)
Reply from Hays Travel - Metrocentre Green
Thank you for taking the time to leave a review. Hope you have a great holiday. Thanks Lacey :)
The young lady who assisted me & my…
The young lady who assisted me & my daughter with our holiday was very friendly & helpful
28 July 2026
Reply from Hays Travel - Metrocentre Green
Thank you for taking your time to leave Caitlin this wonderful review. We hope you have an amazing holiday. Thanks, Lacey :)
first rate service from Penelope
Penelope the person that help us book our holiday was fantastic, she was warm and welcoming and offered very helpful advice on flights, transfers, cabin bookings and packages. She patiently checked all of the different options to ensure that we got the best value and communicated what would happen next very clearly.
13 July 2026
Richie made our visit very enjoyable…
Richie made our visit very enjoyable with his enthusiasm for our holiday arrangements
16 July 2026
Reply from Hays Travel - Metrocentre Green
Thank you for taking your time to leave Rihard this wonderful review. We hope you have an amazing holiday. Thanks, Lacey :)
Andrea was professional
Andrea was professional, polite and very knowledgeable, a credit to Hays travel.
I would definitely recommend Hays travel to anybody wanting excellent advice and service
23 July 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for your lovely review. I will make sure to let Andrea know about your kind words. Thanks Lacey :)
She new what I wanted in a holiday the…
She new what I wanted in a holiday the hotel and the area were picked to suit mine and my partners needs
23 July 2026
Reply from Hays Travel - Metrocentre Green
We appreciate your wonderful feedback and are happy to hear that our team is helpful and goes the extra mile to find the perfect holiday for you. Thanks Lacey :)
Reply from Hays Travel - Metrocentre Green
Thank you for leaving such a lovely review, im so glad you had the best experience in store! I will make sure to pass your kind words over to Kellie. Thanks Lacey :)
Cruise 2027
Booked a cruise for next year. Richie looked after us. His knowledge of cruising is amazing. He was so interesting we could have listened to him all afternoon. Lovely friendly guy. He is definitely an asset to this branch. Will definitely book with him again.
15 July 2026
Reply from Hays Travel - Metrocentre Green
Thank your for your lovely review I will be sure to let Richie know about your kind words. Hope you have a lovely cruise, Thanks Lacey :)
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