Booked 2 holidays with Michelle Rodde a Hays Travel Consultant. Fantastic service from start to finish. Always there to answer any questions no matter how silly. Would highly recommend Michelle f... See more
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Michelle was amazing from point of contact to the phone call, to go over holiday. Michelle was very thorough with all information. All documents sent while still on the phone. Straight forward booking... See more
Company replied
Just booked again with Michelle Rodde. Always a pleasure to book with her. She’s friendly, professional and very knowledgeable. Would highly recommend and definitely book with her again.
Company replied
Michelle was really helpful, answered all my questions and was available to go through everything when I needed. Really happy and would go through Hays again when booking a holiday :)
Company replied
Company details
- #21 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Michelle Rodde, LS21, Otley, United Kingdom
- 01943 588041
4.9
Excellent
651 reviews
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Booked 2 holidays with Michelle Rodde…
Booked 2 holidays with Michelle Rodde a Hays Travel Consultant.
Fantastic service from start to finish.
Always there to answer any questions no matter how silly.
Would highly recommend Michelle for that extra personal touch on planning your next holiday....we will be booking again.
26 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Michelle was amazing from point of…
Michelle was amazing from point of contact to the phone call, to go over holiday. Michelle was very thorough with all information. All documents sent while still on the phone. Straight forward booking. Would be booking again in the future.
29 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle was really helpful
Michelle was really helpful, answered all my questions and was available to go through everything when I needed. Really happy and would go through Hays again when booking a holiday :)
28 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
The customer service i received was 5…
The customer service i received was 5 *****. So helpful and informative
20 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Excellent
Just booked again with Michelle Rodde. Always a pleasure to book with her. She’s friendly, professional and very knowledgeable. Would highly recommend and definitely book with her again.
21 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
michelle was fantastic
michelle was fantastic, very patient and helpful. I will definitely book through Hays/Michelle again.
20 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
quick easy and a great price ty
20 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle who we have spoke to has…
Michelle who we have spoke to has helped us so much she has gone above and beyond
20 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Booking our holiday was quick and easy
Booking our holiday was quick and easy. Jo was friendly and helpful!
19 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
A* service. I wouldn’t book with anyone else.
I’ve booked two holidays in the space of a week with Michelle at Hayes Travel. She has some amazing deals on her Facebook page, and even beats the holidays that I find elsewhere! I have used Michelle for a few years now and will continue to do so - I also recommend her to family and friends. Thanks again Michelle!
15 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again and for your lovely review! :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
This is the 4th booking I’ve booked…
This is the 4th booking I’ve booked with Michelle and her team an eveuthing plain sailing thank you so much I’m sure we will bk bk again soon
14 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again and for your lovely review! :-) Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Great customer service
Great customer service. Very helpful at exploring the best options for my family booking.
23 June 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Excellent
Very helpful
nothing was to much to ask
every thing explained in depth
very happy with service
3 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle is so friendly
Michelle is so friendly, this is my second time booking with her ❤️ thank you
2 July 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Jo was fantastic
Jo was fantastic, absolutely brilliant!!
2nd lady, not so, interrupted me on more than 5 occasions and wouldn’t let me speak, came across very rude
2 July 2026
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel and for your lovely review! If you require any further assistance please do not hesitate to contact either myself or Jo.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle and all her staff are so…
Michelle and all her staff are so helpful, I have used them several times to book our holidays and never have any issues
25 June 2026
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel again and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle Rodde was great
Michelle Rodde was great, explained everything in detail so nothing was missed!! Once we’ve been on this holiday I’ll definitely be in touch with her again!!
16 June 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Holiday booking
This is my second holiday booking through Michelle. She has always booked exactly what i was looking at but at a better price than i always found. Booking is quick, easy and professional. Thank you so much.
11 June 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with me again and for your lovely review :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
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