Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more
Company replied
I had thought about booking this holiday for some time and spoke to Yvonne at our local Hays branch. After explaining what I needed she took over and sorted everything. It was so easy thanks to her wo... See more
The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Main Street, G62 6BL, Milngavie, United Kingdom
- 01413194690
4.9
Excellent
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff in the Milngavie branch…
The staff in the Milngavie branch especially Yvonne, are always helpful and extremely pleasant any time I have gone in for information on either a holiday or insurance for a new trip.
Any visit is a positive experience.
22 July 2026
Reply from Hays Travel - Milngavie
Thank you so much for your wonderful feedback! We are delighted to hear that our team in the Milngavie branch consistently provides such helpful and pleasant service. We truly appreciate your kind words.
Holiday review
We always go to Hays in Milngavie as we always get first class service and nothing is any trouble.They always go out of there way to make sure we have the best holiday and make sure that is sorted for us with out any problems.The manager and her team are just amazing.
14 July 2026
Reply from Hays Travel - Milngavie
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive first-class service and that our team ensures you have the best holiday experience. We truly appreciate your kind words.
Once again Yvonne and her team in Hays…
Once again Yvonne and her team in Hays Milngavie dealt with all our queries to book our next cruise. Everything was organised quickly and efficiently. Much easier than trying to deal with Celebrity myself. Thanks again
15 July 2026
Reply from Hays Travel - Milngavie
Hi Elizabeth,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such efficient service, making your cruise booking easy and stress-free. We appreciate your kind words and look forward to helping you with your future travel plans!
Yvonne
Excellent Victoria the manger was …
Excellent Victoria the manger was extremely helpful and professional.
7 July 2026
Reply from Hays Travel - Milngavie
Hi Lindsey,
Thank you for your wonderful review! We are so pleased to hear that you found our team member extremely helpful and professional. We truly appreciate your kind words. Yvonne
Reply from Hays Travel - Milngavie
Hi Mr Gordon,
Thank you for your wonderful review! We are so pleased to hear that you found our team to be helpful and easy to talk to. Your feedback is greatly appreciated, Yvonne
Staff so very helpful
Staff so very helpful! Booking was very easy because of lovely staff!
28 June 2026
Reply from Hays Travel - Milngavie
Thank you for your wonderful feedback! We're so pleased to hear that our staff made your booking experience easy and enjoyable. We appreciate your kind words. Yvonne
As always the staff in the Milngavie…
As always the staff in the Milngavie Branch are friendly, knowledgeable and helpful.
2 July 2026
Reply from Hays Travel - Milngavie
Mr Redmond,
Thank you so much for your wonderful feedback! We are delighted to hear that our team in Milngavie consistently provides friendly, knowledgeable, and helpful service. We truly appreciate your kind words. Yvonne
Had a great experience with Hays…
Had a great experience with Hays Milngavie
Yvonne and all the staff were excellent start to finish
Easy to book and arrange direct debit to spread payments.
Very pleased with booking of next cruise holiday
Thank you Hays!!
2 July 2026
Reply from Hays Travel - Milngavie
Colin
Thank you for your wonderful feedback! We are so pleased to hear that our staff provided such excellent service from start to finish. We hope you have a fantastic cruise holiday and look forward to seeing you in store again soon, Yvonne
Staff were so helpful
Staff were so helpful, friendly and chatty. This made the whole experience easy for my mum who is in her late 70’s
2 July 2026
Reply from Hays Travel - Milngavie
Sharon
Thank you for your wonderful review! We are so pleased to hear that our staff made your mum's experience easy and enjoyable.
We look forward to welcoming you in store again soon, Yvonne
Great staff.
This is the second holiday we have booked with the Milngavie branch. The branch is local so easy to access and the staff are great particularly Yvonne.
20 June 2026
Reply from Hays Travel - Milngavie
Eileen,
We are so pleased to hear you had another wonderful experience with our team at the local branch. Thank you for your kind words and continued loyalty!
Kind Regards
Hays Travel
Very efficient friendly and helpful.
Very efficient friendly and helpful. First class as always wouldn't book our holiday anywhere else. Thank you.
27 June 2026
Reply from Hays Travel - Milngavie
Joyce,
Thank you for your wonderful feedback! We are so pleased to hear that our team was efficient, friendly, and helpful, and that you always have a first-class experience with us. We appreciate your loyalty!
Kind Regards
Hays Travel
Reply from Hays Travel - Milngavie
Gordon,
We are so pleased to hear we could help organize your holiday.
Kind Regards
Yvonne
Hays Travel
ExcellentService
Ceilidh was amazing. She understood exactly what we needed and quickly found something which ticked all our boxes. She was honest and knowledgeable and we were delighted to book the option she found for us
6 June 2026
Reply from Hays Travel - Milngavie
Debbie ,
We are so pleased our Ceilidh understood your needs and found the perfect option. We're delighted you had such a positive booking experience with us!
Kind Regards
Hays Travel
Very helpful staff and service great
6 June 2026
Reply from Hays Travel - Milngavie
Geraldina,
We appreciate your kind words! We are glad we could help.
Kind Regards
Hays Travel
Very professional
Yvonne was very helpful and listened to what I wanted. Made booking very easy.
3 June 2026
Reply from Hays Travel - Milngavie
Anne,
We are so pleased our team made your booking easy. Thank you for your kind words!
Kind Regards
Hays Travel
Very helpful
Very helpful to a novice to package holidays, pointing out pitfalls and explaining clearly
24 May 2026
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to welcoming you in store again soon. Yvonne
Fantastic service as usual from all the…
Fantastic service as usual from all the staff at Milngavie. Love the fact that they take care of everything - we just turn up at the airport!
10 May 2026
Reply from Hays Travel - Milngavie
Thanks so much for your kind review, we really appreciate it and look forward to seeing you in store again soon, Yvonne
Nicola was so efficient and helpful as…
Nicola was so efficient and helpful as usual, meeting my expectations and booking my holiday with ease. This branch has exceptional customer service.
16 May 2026
Reply from Hays Travel - Milngavie
Thank you for your kind review its always a pleasure booking your holidays! Yvonne
Reply from Hays Travel - Milngavie
Thank you very much for your kind review, we really appreciate it and look forward to welcoming you in store again soon. Yvonne
Always very helpful,,great service
Always very helpful,,just one phone call and within 1 hour yvonne had my holiday picked &priced and ready to go.always happy to check us in,and print boarding passes etc for us,, they always make it so easy,,and nothing is a bother. Love Hays travel. X
29 April 2026
Reply from Hays Travel - Milngavie
Thank you for your kind review we really appreciate and look forward to seeing you in store again soon. Ceilidh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.