The staff are always friendly and very helpful, we always use Hays as our 1st choice to go to on Cruises and Villa Holidays. We have never been let down and the follow up service has always been good... See more
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We spoke to Tanveer regarding a holiday to Italy. He made some recommendations that we liked and liaised with citalia. He came back to us with an itinerary that worked well for us. On the basis of thi... See more
Company replied
Saina at Westbrook. MK was very helpful, knowledgeable and patient, who.explained and booked everything taking away any stress from us. This is our first fly cruise and came away with the knowledge t... See more
Company replied
Very helpful. Looked at different locations and gave advice on hotels from her personal knowledge. Professional and friendly. Didn’t feel rushed
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Barnsdale Drive, MK4 4DD, Milton Keynes, United Kingdom
- 01908887556
4.9
Excellent
660 reviews
Asks customers to review
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Very helpful and attentive.
15 August 2026
The staff are always friendly and very…
The staff are always friendly and very helpful, we always use Hays as our 1st choice to go to on Cruises and Villa Holidays.
We have never been let down and the follow up service has always been good, I would highly recommend Hays Travel to anyone seeking help or guidance when booking a holiday.
16 August 2026
All questions answered
All questions answered. Very attentive.made making a booking very easy. Will use you again
15 August 2026
Amy was great
Amy was great, going above and beyond in order to find us the right break. Couldn't have been more helpful. Thank you.
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tip top service
Jaime made the booking process so easy and provided us with all the information we needed. We couldn’t have wished for better service.
14 August 2026
Reply from Hays Travel - Milton Keynes
Helen,
Thank you for your wonderful feedback! We are so pleased to hear that the booking process was easy and that you received excellent service.
Kind Regards
Hays Travel
Reply from Hays Travel - Milton Keynes
Thank you for your kind review. We're delighted to hear you received very good service and appreciate you taking the time to share your feedback. We look forward to helping you plan your next holiday! 😊
Very helpful
Very helpful. Looked at different locations and gave advice on hotels from her personal knowledge.
Professional and friendly.
Didn’t feel rushed
2 August 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely feedback. We're so pleased to hear you found our team helpful, professional and friendly. It's great that we could use our knowledge and experience to help you explore different locations and hotel options, and we're glad you felt supported without any pressure. We look forward to helping you plan your next holiday! ☺️
Helpful and friendly
We found a Holiday on line, popped into the shop and they matched the price.
Happy with the outcome.
10 August 2026
Reply from Hays Travel - Milton Keynes
Thank you so much for your kind review! We hope you have a lovely holiday!
Initial booking experience good
Initial booking experience good. Proof will be nearer the time and when we have to retrieve our documentation etc
9 August 2026
Reply from Hays Travel - Milton Keynes
Thank you for your feedback. We're delighted to hear your initial booking experience was a positive one. We look forward to supporting you throughout the rest of your journey and ensuring everything, including your documentation, is as smooth and straightforward as possible. Have a fantastic holiday! ☺️
They found the holiday for us
They found the holiday for us. We told them what we wanted and they found the tour. Holiday co made an error on our confirmation paperwork. They were very quick to sort it out for us. Will use them again
1 August 2026
Reply from Hays Travel - Milton Keynes
Hi Marion,
Thank you for your kind review! It was a pleasure to help you.
Kind regards,
Jaime.
For a couple that were booking a cruise…
For a couple that were booking a cruise for the first time, we could have done with better explanations for the options available, as we didn't know what questions to ask.
Paperwork didn't give a breakdown of the booking.
8 August 2026
Reply from Hays Travel - Milton Keynes
Thank you for your feedback. We'll use your comments to improve our service. Please do let us know if you have any questions or if we can go through anything further for you . Thank you Jackie
Multi centre booking
Very helpful with booking multi centre holiday.
The only negative thing was that it took a long time, sometimes hours to get through to Vista!
29 July 2026
Reply from Hays Travel - Milton Keynes
Thank you for your feedback. We're delighted to hear that you found our assistance helpful when booking your multi-centre holiday. We appreciate your comments regarding the wait times when contacting Vista and will ensure this feedback is passed on to the relevant team.
We hope you have a wonderful holiday in Morocco and create some fantastic memories!
Veryhelpful and we felt very…
Veryhelpful and we felt very comfortable and relaxed .Jamie was lovely .
5 August 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review! I hope you both have a lovely trip to Italy, it was a pleasure to help you! -Jaime.
Reply from Hays Travel - Milton Keynes
Thank you Michelle for your kind review! I hope you all have a lovely holiday.
Reply from Hays Travel - Milton Keynes
Thank you Keith, we look forward to welcoming you again soon!
Reply from Hays Travel - Milton Keynes
Thank you for your kind review, we hope to see you again soon!
Reply from Hays Travel - Milton Keynes
Thank you for your kind review.
West Croft store
Jackie in the Westcroft Milton Keynes store was very helpful and friendly & was able to prepare our quote accept our deposit and arrange our direct debits all within an hour of us entering the shop
28 July 2026
Reply from Hays Travel - Milton Keynes
Thank you for your lovely feedback. We're delighted to hear that Jackie provided such helpful and friendly service and was able to arrange everything efficiently during your visit. We'll be sure to pass on your kind comments, and we look forward to helping you with your future travel plans. 😊
The staff were extremely friendly and…
The staff were extremely friendly and helpful, nothing was too much bother.
22 July 2026
Reply from Hays Travel - Milton Keynes
Thank you David! We hope to see you again soon!
Always very friendly staff
Always very friendly staff . Get you the best price for your holiday. Give you all the information you need .
22 July 2026
Reply from Hays Travel - Milton Keynes
Thank you for your kind review. We're delighted to hear you always find our team friendly and helpful. It's great to know we were able to secure a competitive price for your holiday and provide all the information you needed. We look forward to helping you plan your next trip! 😊
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