Hays Travel - Nantwich Reviews 

762
TrustScore 5 out of 5

5.0

2 Swine Market, CW5 5LN Nantwich, GB


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Rated 5 out of 5 stars

Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more

Rated 5 out of 5 stars

Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy

Rated 5 out of 5 stars

Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Swine Market, CW5 5LN, Nantwich, United Kingdom

  • 01270 610161

5.0

Excellent

TrustScore 5 out of 5

762 reviews

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5.0

All reviews

(762)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking a cruise is more complex than just a flight or hotel. I'm glad I booked through Hays.

Kerry greeted me as soon as I walked in and she was very friendly and helpful throughout. As I was booking a cruise she made suggestions that I would not have considered eg position of cabins in the ship and also ensuring that my booking for 2 cabins for single occupancy was on the same order.

17 October 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind words :)

Rated 5 out of 5 stars

Excellent, efficient, friendly customer service.

Excellent, efficient, friendly service.

Downside is the office itself. Sounds echo round and noise from other work stations make it difficult to hear the agent you are talking to. This is particularly noticeable by hearing aid users like myself. Carpeting should solve this problem.

10 October 2025
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your kind words :)

Rated 5 out of 5 stars

Great service as always

Great service as always from walking in to leaving with the holiday we wanted with discussion on length of holiday with checking prices for different lengths of stay

27 September 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind words :) Luci

Rated 5 out of 5 stars

Efficient service

Efficient service. Friendly and very helpful staff. Details were fully explained. We are looking forward to our holiday.

24 September 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind review. I look forward to booking you're next holiday. Best wishes, Luci

Rated 5 out of 5 stars

P&O Cruise Holiday

Samsung was experienced in his knowledge and knew what he was doing and saying. Couldn't fault him in any way what so ever.

21 September 2025
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Reply from Hays Travel - Nantwich

Thank you for such a kind review, Best wishes, Sam

Rated 5 out of 5 stars

A very friendly, patient advisor.

A very friendly, patient advisor helped us book an 11 night holiday over a 7 night one for little more money and also worked hard to get us very good flight times. Hays Nantwich advisors go out of their way to help. All our documentation, Boarding passes, etc were given to us in a handy wallet.

24 September 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind words. It was a pleasure to book your holiday. Best wishes, Luci

Rated 5 out of 5 stars

Having never used a travel agent…

Having never used a travel agent before, we were very impressed with the friendly and helpful service by the wonderful Kelly in the Nantwich branch.
All the stress we have experienced in previous years in booking or holidays is now a thing of the past. We have Kelly...
P.S. as you may have gathered we are seniors! Thank you, we'll be back.

17 September 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind words !!

Rated 5 out of 5 stars

Top rated service…

Kelly was very polite and listened what we wanted. Her knowledge and experience certainly showed.

17 September 2025
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Reply from Hays Travel - Nantwich

Thank you so much for your lovely review. It was an absolute pleasure to book your holiday. Best wishes, Kelly

Rated 5 out of 5 stars

Fantastic, brilliant, Kelly

Kelly was just fantastic - polite, efficient, certainly know the business extremely well. I would certainly go to her for business again. Brilliant woman. Thank you Kelly. Val

17 September 2025
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for your lovely review. It was an absolute pleasure to book your holiday. Best wishes, Kelly

Rated 5 out of 5 stars

Initial enquiry through Luci and a…

Initial enquiry through Luci and a visit to the shop and Kerry sorted us out as always. Spent 2 hours with Kerry and walked away with a beautiful 5 star holiday. Thank you Kerry for your patience and endless time going back and to on the screen. As always a very satisfied customer. We will be back.

13 September 2025
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Reply from Hays Travel - Nantwich

Thank you for your kind words :)

Rated 5 out of 5 stars

Hays travel Nantwich first class service

Hays travel Nantwich organised everything for us on our holiday. The coach to pick us up from Keele service station, we were taken straight to Southampton fast tracked onto the ship. The holiday started immediately, I cannot thank them enough.

13 September 2025
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your kind words :)

Rated 5 out of 5 stars

Great as always

The staff are always happy to help us every step of the way to book our holidays, with good knowledge on tips & recommendations. Sam at Nantwich is great.

3 September 2025
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your kind words Tina :)

Rated 5 out of 5 stars

we use Hays for a holidays

we use Hays for a holidays, however on this occasion my mother had booked with a tour operator which had gone bust, and the airline were not possible to get hold of for my elderly mother to confirm her flight bookings. Sam at Hays sorted everything out for her and she was overwhelmed with his support. Sam is it great asset to the team in Nantwich and my mother has decided to use them from now on.

4 September 2025
Unprompted review
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your amazing review !
It was my pleasure helping you!
I cant wait to book your future trips for you :)
Kind regards Sam :-)

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