Hays Travel - Natalie Taylor Reviews 

294
TrustScore 5 out of 5

4.9

Personal Travel Consultant Natalie Taylor, SN25 Swindon, GB


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Rated 5 out of 5 stars

Natalie was fantastic at giving us options on holidays when we gave her a criteria and kept us updated at all times. This is why we have used her again for our first cruise. Yet again she has answere... See more

Rated 5 out of 5 stars

The ease of getting your holiday booked with Natalie is second to none. She has now booked 3 holidays for us, the last one being our first cruise which we can't wait for. Natalie goes through every... See more

Rated 5 out of 5 stars

Great dealing with Natalie, we keep coming back to her as she explains everything well, always super helpful. Gives great advice and is so friendly. Great at her job too. We always feel well looked af... See more

Rated 5 out of 5 stars

A really personal service in dealing with my booking yet again. Nothing is ever too much trouble. Trusted and reliable .


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom

  • 01793 238343

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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4.9

All reviews

(294)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

5* Treatment

I was really nervous as haven't booked a holiday in over 13 years, Natalie made me feel at ease and made the process easy. Natalie went above and beyond and was reassuring and caring, I had recently gone to a shop and was made to feel like just another customer, I didn't get that feeling with Natalie she was amazing.

16 May 2024
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Reply from Hays Travel - Natalie Taylor

Ph thank you so much Sharon - you know i'm here anytime you need me - It was a pleasure to help and this is sooooo exciting!!

Rated 5 out of 5 stars

Natalie is fantastic always gets you the best deal

Natalie always goes above and beyond. Nothing is too much trouble.
Will match any price that you find normally and if you ever have any problems before or during your holiday always there for help and advice

11 May 2024
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Reply from Hays Travel - Natalie Taylor

Thanks Mel :) Your support is amazing thank you x

Rated 5 out of 5 stars

Amazing service from Natalie

Amazing service from Natalie , as always. Goes above and beyond , wouldn't book with anyone else .

1 May 2024
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Reply from Hays Travel - Natalie Taylor

Thanks so much Carol - It is a pleasure as always!!

Rated 5 out of 5 stars

Natalie is a superstar

Natalie is a superstar. I’ve booked with her for repeated trips because I know she’ll keep me organised and if anything were to go wrong she’d be there to help and support us. Always able to match prices and give us some great ideas for travelling to far flung places but also able to book at no extra cost for the most used package providers.

1 May 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much!! It was a pleasure to book you and can not wait to hear about it all. Natalie xx

Rated 5 out of 5 stars

Ive booked several holiday with Natalie…

Ive booked several holiday with Natalie and i always feel super confident and very happy that she is offering the best service and has it all covered. Always reply’s and goes above and beyond to help in anyway she can. Thank you and i look forward to booking many more xx

27 April 2024
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Reply from Hays Travel - Natalie Taylor

Thank you for booking with me - It is ALWAYS a pleasure to help. I can not wait to hear about the adventures! x

Rated 5 out of 5 stars

Attentive customer service

Natalie and her team are dedicated to finding you your perfect holiday.
I contacted them for a more tailored holiday similar to one I’ve seen on another site.
Within two days, they created a fabulous itinerary for me, it was such a good offer they even advertised it on Facebook!
Once I was ready to go ahead, paying the deposit was easy via the Hays website and I was emailed all the relevant documentation. I know that if I need anything from them before I go on holiday, they will be there for me.

17 April 2024
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Reply from Hays Travel - Natalie Taylor

Thank you for booking with us Tara! It was a pleasure to help and the holiday looks incredible - Let the countdown begin!

Rated 5 out of 5 stars

Natalie was absolutely amazing

Natalie was absolutely amazing, I’ve booked with her before last year and again this year and now I feel like I wouldn’t go else where. The deals are amazing and she’s so hands on to answer any questions. Perfect rep!

20 March 2024
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Reply from Hays Travel - Natalie Taylor

Ohh Thank you Lorraine! It is always a pleasure to help you. Thank you for the support it means the world x

Rated 5 out of 5 stars

Very helpful and responsive!

Very helpful and responsive!
Natalie is my go-to, and I always recommend her to friends!

23 March 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - Let the countdown begin!

Rated 5 out of 5 stars

Natalie was great

Natalie was great. Great communication and very helpful

23 March 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much for the review! It was a pleasure to help you book your holiday x

Rated 5 out of 5 stars

Using Natalie for holiday enquiries and…

Using Natalie for holiday enquiries and bookings is a very easy and efficient experience. Natalie and the team are always very helpful. I can honestly say I have not had a bad experience. Natalie is the first person I contact when I want to book a holiday.

16 March 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much!! It's always a pleasure to help and assist x

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book, all relevant information shared. We always use Natalie for our family holidays, a personal touch yet always professional.

10 March 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - Let the countdown begin!

Rated 5 out of 5 stars

5 🌟 service every time

I have booked several holidays with Nat over the years and, hand on heart, can say that she always goes the extra mile to ensure her customers get a 5🌟 service.

27 February 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - The holiday of a lifetime and to celebrate in style - Let the countdown begin!

Rated 5 out of 5 stars

Always topnotch service,done in…

Always topnotch service,done in minutes.Natalie our go to person when needing a holiday

24 February 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - Let the countdown begin!

Rated 5 out of 5 stars

Natalie is epic!!

Natalie is absolutely great! Nothing is a bother for her - wouldn’t book with anyone else 🥰

23 February 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - Let the countdown begin!

Rated 5 out of 5 stars

Fantastic booking experience every time

Natalie has always offered a fantastic service. She goes over and above every time I've enquired and booked holidays with her. Natalie is really patient and is always happy to offer options and alternatives. She's the absolute best

22 February 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - I love helping with them all and love seeing all the pictures too! x

Rated 5 out of 5 stars

Honestly the best service Friendly…

Honestly the best service Friendly efficient and prompt service as always. Nothing is too much trouble makes you start looking forward to the holiday from the moment you book.

7 February 2024
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Reply from Hays Travel - Natalie Taylor

Thank you so much Karen! This will wizz around again! x

Rated 5 out of 5 stars

Natalie was brilliant

Natalie was brilliant, really helpful and sourced an amazing deal for us. Highly recommend and would happily use her services again.

30 January 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you so much! It was a pleasure to help - Let the countdown begin!

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