The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
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We seen the cruise advertised on the board outside , so went in and inquired about it . Had it explained in very good detail that it was a Hayes travel escorted cruise and we booked it then and th... See more
Company replied
Everyone at Hayes travel New Milton friendly, knowledgable and nothing is too much for them. They listen & understand what you are looking for for your holiday and will match your needs & more. Thank... See more
Company replied
We went into the new milton store just before closing time and the staff did so much to help us book our cruise. We were not rushed at all and we went way beyond normal closing hours. The staff were... See more
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
571 reviews
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The process to complete the booking was…
The process to complete the booking was very quick.
I was in the shop previously with all the holiday details.
The two members of staff were dealing with customers. I think it would have been nice for customer care that one of the staff could have acknowledged me and pehaps suggested returning in x minutes
4 August 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback.
Kind regards, the Team @ New Milton
The representative was very helpful and…
The representative was very helpful and efficient
2 August 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We seen the cruise advertised on the…
We seen the cruise advertised on the board outside , so went in and inquired about it .
Had it explained in very good detail that it was a Hayes travel escorted cruise and we booked it then and there .
It is always a pleasure to visit the New Milton branch , if you go in for travel money , to book something , or just an inquiry, you are met with a warm welcome , and friendly smile .
It is a very good team
Thank you
25 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Everyone at Hayes travel New Milton…
Everyone at Hayes travel New Milton friendly, knowledgable and nothing is too much for them. They listen & understand what you are looking for for your holiday and will match your needs & more. Thank you all
31 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Very friendly and helpful
22 July 2026
Reply from Hays Travel - New Milton
Thank you for your kind review :)
Very helpful and know what they are…
Very helpful and know what they are talking about sorted everything for us
28 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Regular customer the lovely manager…
Regular customer the lovely manager dealt with us great as always another holiday booked
26 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Hays Travel are the best
Hays Travel are the best, so helpful every time, would thoroughly recommend, the staff are fantastic and service second to none
26 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Great friendly and helpful took time to…
Great friendly and helpful took time to find me the accommodation on our cruise
22 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Charlotte was very pleasent and…
Charlotte was very pleasent and knowledgeable. I booked our holiday very quickly and accurately.
16 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
HI I HAVE BEEN WITH HAYS TRAVEL FOR
HI I HAVE BEEN WITH HAYS TRAVEL FOR
SOME YEAR'S AND THINK THAY ARE THE BEST I HAVE BEEN TO FOR MY HOL'S I HAVE TWO MORE THIS YEAR
2026. THANK YOU HAYS IN NEW MILTON .👍👍
10 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Friendly and very helpful.
2 July 2026
Reply from Hays Travel - New Milton
Thank you for your kind review :)
Very happy with service received
Very happy with service received. Always book with Hays Travel.
9 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Holidays.The ladies are very pleasant and had…
The ladies are very pleasant and had really good service.
Thank you
7 July 2026
Reply from Hays Travel - New Milton
Thank you for your kind review,
we hope that we can assist you again in the future :)
A joy as always
4 July 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We went into the new milton store just…
We went into the new milton store just before closing time and the staff did so much to help us book our cruise. We were not rushed at all and we went way beyond normal closing hours.
The staff were helpful and had a huge amount of experience to help us meet our requests.
30 June 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Amelia went out of her way to help us…
Amelia went out of her way to help us find what looks like a really fantastic hotel and flights deal. The team in branch have all been very helpful with follow up questions when we have had them. Thank you very much.
27 June 2026
Reply from Hays Travel - New Milton
Thank you very much, hope you and the family have a lovely holiday.
We very very pleased to book our…
We very very pleased to book our holiday for 2027 with Charlotte. We had done our homework previously after help from Chris at your Lymington branch. Both of them were very helpful and pleasant, hence Hays is always our first port of call.
14 June 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review. It was a pleasure to assist you with booking your holiday:)
Kind Regards,
Charlotte
Excellent service and advice
Excellent service and advice once again from the team at the New Milton branch.
13 June 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review:)
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