Having gone on our first foreign holiday in 25 years last year using Hayes Travel , our experience was so personally delt with by Kerry at New Milton that we have now gone back to see her and booked a... See more
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Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
580 reviews
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Excellent customer service from Kerry at Hays Travel.
One of the easiest ways to book a holiday is having someone arrange everything for you.
Found Kerry, who arranged our holiday, very friendly, easy to deal with and extremely helpful. Kerry managed to find us exactly the holiday we were after and at a good price as well.
12 January 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
No problems as usual.
10 January 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Informative
Informative, efficient, listened, pleasant manner, provided what we wanted.
10 January 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. the team @ New Milton
Always great service from Kerry in our…
Always great service from Kerry in our local Hays Travel.
3 January 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry and the team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Review
I went to Hays with a very specific number of requests
All were met, staff friendly and helpful, thank you. My only critism would be how hot the travel agents was. Happy to go back.
17 December 2025
Reply from Hays Travel - New Milton
We're happy we could meet your requests with friendly, helpful service. Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We got just what we hoped for
We got just what we hoped for, and the sales lady was very knowledgeable and efficient
6 December 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the Team @ New Milton
Excellent all round professional job
Excellent all round professional job . Well done Maddie the new person on the block perfect
5 December 2025
Reply from Hays Travel - New Milton
Thank you very much for your lovely feedback. It was an absolute pleasure assisting with your cruise booking. Many thanks, Maddie.
Great help to speak to someone about your hotel !
Lovely girl to help me , wasn’t rushed , looked for deals for me
2 December 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind Regards, Charlotte & the team at New Milton
Always very helpful with plenty of very useful knowledge re the destination or cruise being discussed.
Always very helpful with plenty of very useful knowledge to the destination required by ourselves, but with no pressure to rush the booking etc.
22 November 2025
Reply from Hays Travel - New Milton
Thank you so much for your kind words! Looking forward to helping with your next adventure!
— Amelia Coomber
A good experience for organizing a holiday.
The whole process of organizing a Cruise holiday is very easy at the New Milton branch and a pleasure to look for future holidays.
18 November 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. It's always a pleasure to assist you.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thankyou for your kind words and review. we look forward to seeing you again! kind regards charlotte and the team
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. Looking forward to helping with your next adventure
Kind regards, Amelia @ New Milton
The staff at the New Milton branch were…
The staff at the New Milton branch were so helpful and friendly.
Many thanks,
Chris and Jenny Stickland
12 November 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Charlotte and the team @ New Milton
Reply from Hays Travel - New Milton
Good Afternoon,
Thankyou for your kind review it is much appreciated.
Kind Regards,
Charlotte
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the team @ New Milton
Efficient
Efficient, knowledgeable travel advisor. Booking procedure was a stress free experience.
5 November 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Kerry and the Team @ New Milton
Helpful advice
was presented with several informed options which helped me to determine which resort to choose.
15 October 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Amelia & the Team @ New Milton
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