Hays Travel - Newport wales Reviews 

Very professional and made it so easy to book a holiday

Great friendly experience and professional staff.

Very helpful and informative and friendly.

I received excellent service from Chloe. Chloe show me all of my options of hotels & flights in Benidorm. As usual she was very professional with her customer service and she is the reason that I return to Hays Travel as she make booking my holidays a pleasurable experience. Nothing is too much trouble and I always leave feeling confident that I have received the best deals available.

Friendly staff very helpful. Booking process was easy and chloe was brilliant and she was able to find us a great holiday for the dates we wanted

Very helpful Julie in the shop was brilliant

Professional service. Prompt replies to queries. Felt that the staff went out of their way to get us the holiday we wanted.

Booked a cruise with Tracey , she is always very friendly and helpful sharing her great knowledge with us so that we have an informed choice when booking our holiday. Also a big shout out for Hailey

Was nice n easy to book, friendly service, the only thing was I had to really push for a bit of extra discount, felt a bit naughty but got there in the end !! I realise everyone in this climate needs every penny but if the discount is there just give it to the customer, having said that I will return and book again

Very helpful took their time with all the information

Lovely staff always friendly and very helpful, Julie went through everything I wanted to check, I was very relaxed and will book with them again 😊.

They were really helpful and excellent service throughout .. can’t wait to book my next holiday with you guys .. got 2 booked now with you

Tracey and all of her staff always give me a very warm welcome to the store evrytime that I visit there with a few quieries and to book things like travel insurance from them and they always go looking for the best prices for me.
They should be recognised for their dedication to their hard work and should be awarded Customer Services Award for their achievments.

Staff are always friendly welcoming and helpful and know exactly what we want. We always book with Hays and have got to know all the staff. Its like meeting up with friends.

Excellent service provided by Haley
We asked for a suitable hotel for a wedding we are attending in Rhodes I. 2027 and she pulled out all the stops to find us an amazing hotel at a fantastic price.
We have known Haley for about 13 years and she always gives us her undivided attention and knows exactly what we are looking for …..tip top service every time

I’ve had such a lovely experience booking with Hays Travel! All of the ladies in the store were so welcoming and friendly from the moment we walked in. A special thank you to Julie, who was absolutely fantastic – she was so patient with us while we were being a bit indecisive and really took the time to help us find the perfect holiday.

Nothing ever felt rushed, and she made the whole process easy and enjoyable. This is actually my third time booking a holiday with them, and the service is consistently amazing every time. I wouldn’t go anywhere else – highly recommend!

real friendly & helpful staff

Hayley she is so helpful

Straightforward to book, although the receptionist could have been a little more enthusiastic with the booking and a little bit more knowledgeable about the questions we asked. Tracey however stepped in to help. She's brilliant to put customers at ease.