Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more
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See what reviewers are saying
Hayley was great. Remembered us from last cruise, and booking a breeze. As before, all done including passports scheduled for couple weeks before departure.
Company replied
Julie at Hays Travel in Newport was fantastic. Nothing was too much trouble for her. Incredibly helpful all through the booking process😁...
Company replied
Hayley who booked our holiday is always excellent , very knowledgeable , efficient , professional Ànd always approachable , always provides high levels of customer care and goes the extra mile to ens... See more
Company replied
Company details
- #22 of 204 best companies in Travel agent
- #8 of 36 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #11 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom
- 01633 495025
4.9
Excellent
716 reviews
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Usual high standard of service
25 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Great help and advice from a friendly…
Great help and advice from a friendly team of travel advisors
19 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Amazing service as always from Hayley!
23 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
They are very helpful
They always do their best to get exactly what we want, this is my 3rd year with Hays and I've already booked 2 breaks for 2026. And you can pay over a few months
Definitely recommend
23 October 2025
Reply from Hays Travel - Newport wales
Thank you for leaving a lovely review , Hayley :)
We had an excellent experience
We had an excellent experience. The staff were very friendly helpful and informative.
3 October 2025
Reply from Hays Travel - Newport wales
Thank you for taking the time to leave a lovely review Hayley :)
Over all great experience.
Lovely staff, great atmosphere, good price match and easy booking process.
21 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hayley was super helpful and took the…
Hayley was super helpful and took the time to find the right holiday for me and my partner.
19 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Amazing service once again
Amazing service once again, Tracey and the team are absolutely fantastic!
12 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback it is very much appreciated.
Excellent service
Excellent service, very helpfull,definitely be back in to book another holiday 😀
9 October 2025
Reply from Hays Travel - Newport wales
Thankyou very much for your review!
A great service yet again
A great service yet again. I always know when I visit my local hayes travel agents I will leave with a holiday. The efficient and helpful way the staff deal with finding me the perfect break is amazing . They know what kind of holiday I am looking for as I've been going there for so long and treat me as a friend and always find what I need.
I recommend hayes to anyone who mentions holidays and have good feedback from friends and family. Well done girls in the newport swales shop 👏
30 September 2025
Reply from Hays Travel - Newport wales
Thank you so much for leaving such a lovely review, it is always a pleasure to book your holidays and we always have a little laugh and a joke along the way too , Hayley :)
Customer service is great that is why…
Customer service is great that is why we always go back to book our holidays with Hays.
2 October 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
very good staff.
2 October 2025
Reply from Hays Travel - Newport wales
Thank you for taking the time to leave a 5 Star review, Hayley :)
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Cyprus 2026
The young lady who dealt with my booking was very helpful and gave me a lot of information about the hotel. I prefer to see someone face to face than do things on line.
28 September 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Great company this is the 5th holiday…
Great company this is the 5th holiday we booked through Hays all the staff are great but Hayley always gets us what we want
21 September 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely review!
Fab team working in Newport all…
Fab team working in Newport all friendly helpful patient and well informed
17 September 2025
Reply from Hays Travel - Newport wales
Thank you so much for your feedback, we hope you have a lovely time away :)
As always a fantastic booking…
As always a fantastic booking consultation with Hayley at hays travel .
Would always book with this store
16 September 2025
Reply from Hays Travel - Newport wales
Thank you so much for the lovely review.
Fly cruise
Sophie was really helpful and explained everything we need to know, very pleasant and knowledgeable
14 September 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Amazing staff
Amazing staff, incredibly helpful and patient. Chloe is our go to holiday rep.
13 September 2025
Reply from Hays Travel - Newport wales
Thank you so much for your feedback, it it always a pleasure to book you! :) Chloe
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