The service we received from Mark was extremely efficient, friendly and patient in finding us a cruise for our 50th wedding anniversary next year. We felt he went out of his way to find us the perfect... See more
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See what reviewers are saying
I normally deal with one lady in particular who is so professional and helpful. Nothing seems to much bother. All the remaining staff are just lovely and make you feel so special.
Company replied
We have always experienced good service from the Newton Mearns branch and this time was no exception, Lynn promptly booked the cabins we requested with Fred Olsen. The whole process was handled quic... See more
Company replied
My husband and I have had a GREAT service through Hays Travel Every time we’ve gone there. Excellent service from friendly, patient , knowledgable staff who clearly want to assist in getting you a hol... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Avenue, G77 6EY, Newton Mearns, United Kingdom
- 01413197965
4.9
Excellent
800 reviews
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Reply from Hays Travel - Newton Mearns
Thank you for the kind comments on the service received in-store
Great friendly helpful staff.
20 December 2025
Reply from Hays Travel - Newton Mearns
Thank you for your kind comments
Staff are very attentive nothing is a…
Staff are very attentive nothing is a problem to them, very pleased
18 December 2025
Reply from Hays Travel - Newton Mearns
Thank you so much for the kind comments on the service received in-store.
Very Good Service at Hays Travel!
Once again the staff at Hays Travel in Newton Mearns were extremely helpful. Another holiday in the bag and a new Hays Travel currency card into the bargain!10/10.
16 December 2025
Reply from Hays Travel - Newton Mearns
We're happy to hear that our team was so helpful in planning your holiday. We appreciate your perfect rating.
Excellent service Nothing was too much trouble
Excellent service
Will definitely use them again
9 December 2025
Reply from Hays Travel - Newton Mearns
Thank you for the kind comment on the service received in-store.
Reply from Hays Travel - Newton Mearns
Thank you so much for the kind comments on the service received in store.
Fast and easy.
7 December 2025
Reply from Hays Travel - Newton Mearns
Thank you for the kind comments regarding the service received in-store
Happy holidays!
Both staff members were especially helpful in branch. It was an enjoyable and exciting booking experience. Looking forward to our 2026 holiday!
24 November 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your lovely feedback, it's very much appreciated.
God advice and patience from Mark when…
God advice and patience from Mark when booking
11 December 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your lovely feedback, it's very much appreciated.
Faith at newton mearns branch was…
Faith at newton mearns branch was excellent booking our holiday. Explained everything we needed to know. Extremely friendly. 2nd time booking with Hays and will be in future.
7 December 2025
Reply from Hays Travel - Newton Mearns
Thank you so much for the kind comments on the service received in-store from Faith.
Excellent help in making our booking
Excellent help in making our booking. Ample time taken to check the most advantageous route and timings.
3 December 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your lovely feedback, it's very much appreciated.
Great customer service - went above & beyondd!
Mark is very personable with a wealth of knowledge and great attention to detail.
Made the booking a pleasant experience.
25 November 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your lovely feedback, it's very much appreciated.
Excellent service initially from Erin…
Excellent service initially from Erin and then yesterday from Mark the manager. We have booked several holidays with you and shall continue to so do
Pleased with our holiday arrangements and also the fact that Mark is happy to print out our boarding passes and give me paper documents as I much prefer documents that way. We shall of course be checking the exchange rates before we go and I remain positive that Hay's rates will beat anyone else!! Very efficient service and our apartment seems to have all we require for an excellent Spanish holiday. Now just waiting to be contacted by Mark to let me know all documents are either printed for us or are already printed. First class.
1 December 2025
Reply from Hays Travel - Newton Mearns
Thank you for your kinds comments on the service received from both Erin and Mark in-store.
Great experience
I felt that we got very good attention from the staff who took all our requests on board and gave us all the time we needed to get the dates and location we wanted. It was a very positive experience
29 November 2025
Reply from Hays Travel - Newton Mearns
Thank you for taking the time to review the service received in-store from Faith.
Excellent service again from Lynn
Excellent service again from Lynn. A credit to Hays.
Got our cruise booked and was very knowledgable with flights and pre cruise hotel.
Will definitely use Hays and Newton Mearns branch again
25 November 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your lovely feedback.
We were bing served by a trainee
We were bing served by a trainee, which made the process pretty slow, but Mark stepped in to help and gave her lots of support, and was very experienced.
12 November 2025
Reply from Hays Travel - Newton Mearns
Thank you very much for your feedback, it's very much appreciated.
Reply from Hays Travel - Newton Mearns
Thank you for the kind comments on the service received when in store.
Reply from Hays Travel - Newton Mearns
Thank you for the kind comments on the service received.
Answered all questions nicely and…
Answered all questions nicely and completed the holiday booking we asked for to our request.
28 October 2025
Reply from Hays Travel - Newton Mearns
Thank you so much for your lovely feedback, it's very much appreciated.
Helpful and professional
Lynn was helpful, patient and willing to spend time trying to find the right combination of flight and hotel for us.
2 November 2025
Reply from Hays Travel - Newton Mearns
Thank you so much for your lovely feedback, it's very much appreciated.
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