Hays Travel - NewtownAbbey Reviews 

1,557
TrustScore 5 out of 5

5.0

Unit 63 Abbeycentre, BT37 9UH Newtownabbey, GB


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Rated 5 out of 5 stars

Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more

Rated 5 out of 5 stars

I would like to congratulate the wonderful Carolyn for expert knowledge and assistance yesterday in enabling me to book my holiday to Portugal in October. She was assisted by Kim the manager and o... See more

Rated 5 out of 5 stars

Hays Abbeycentre ..always a friendly atmosphere when you visit the shop..this is my 5th holiday booked with Hays..they always give best advise ..find the right hotel to suit..definitely recommend..and... See more

Rated 5 out of 5 stars

My experience was great Amy had booked my cruise this so I went back to Amy for my cruise next year. Amy was brilliant on both visits she patiently listened to all my questions (I was a first time c... See more


Company details

  1. #19 of 203 best companies in Travel agent
  2. #6 of 39 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom

  • 02893180023

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(1,557)

118,322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hays all the way …

This is our fourth time booking a holiday with Hays. The service is consistently excellent and the staff go above and beyond.

6 August 2026
Rated 5 out of 5 stars

Hays Abbeycentre ..always a friendly…

Hays Abbeycentre ..always a friendly atmosphere when you visit the shop..this is my 5th holiday booked with Hays..they always give best advise ..find the right hotel to suit..definitely recommend..and Laura was amazing thank you 😊

27 July 2026
Rated 5 out of 5 stars

Great service

My experience was great Amy had booked my cruise this so I went back to Amy for my cruise next year. Amy was brilliant on both visits she patiently listened to all my questions (I was a first time cruiser) and she was knowledgeable and gave great advice.

31 July 2026
Rated 5 out of 5 stars

Friendly approachable Representative

Friendly approachable Representative, made the whole process seamless, was very patient and knowledgeable, gave us several options, ensured the holiday was a match for our party of 6 ranging in age from 12 to 71 and explained in detail what was included (luggage, transfers, what was included at the hotel and what was additional etc)

30 July 2026
Rated 5 out of 5 stars

Lindsay at Hays Travel in Abbeycentre…

Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly, knowledgeable, and always takes the time to find the best options to suit our needs. Nothing is ever too much trouble, and we know we’re in safe hands every time we book with her. We wouldn’t go anywhere else. Thank you, Lindsay, for all your hard work and for helping us make so many wonderful holiday memories. Highly recommend!

23 July 2026
Rated 5 out of 5 stars

The real holiday people

The young lady was ever so helpful and polite ,listened to our requirements and got us the holiday we wanted.

26 July 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Alexander,
Thank you for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Thank you Hays, especially Sharon

Can’t thank Sharon enough. From my initial call making enquiries about flights to NZ she was back to me so quickly with a number of options and quotes. When I called in in person she was able to give me another quote, at my request, tweaking a couple of things, and within half an hour I’d booked and was just thrilled to have it all organised. Nothing was too much bother for her. Can’t thank her enough. Will definitely be back again.

25 July 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Janice,
Thank you for your lovely feedback!
I will ensure this gets passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

They are very polite and friendly…

They are very polite and friendly always willing to help explain everything and phone you if things are going to take longer to get what you want instead of having you wait around

18 July 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Ann,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

Knowledgeable well informed staff.

We had a fantastic girl called Lindsay who took the time to listen to what we were looking for.
She was very informative and had great knowledge about the resort and hotel that we booked. A great assist to Hayes.

17 July 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Marguerite,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

Rated 5 out of 5 stars

The girl was very helpful and knew what…

The girl was very helpful and knew what we wanted we were there about 15 minutes and it was all booked would differently recommend this company

15 July 2026
Hays Travel - NewtownAbbey logo

Reply from Hays Travel - NewtownAbbey

Hi Harry,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim

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