I have used Hays travel previously and found them to be helpful. On this occasion we spoke with Lesia. She was very helpful and knowledgeable and it helped that she had previously visited where I want... See more
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Our holiday was booked with minimum fuss. Our Hays rep Sam was extremely helpful and went out of his way to give us the best deal. Our questions were all answered and explained in detail. A very pleas... See more
Company replied
The team at hays northwich are so friendly , helpful , they take time with you search for great prices , places to go best areas to suit the persons needs excelent work keep it up xx
Company replied
Laura was amazing! We went in looking for an affordable holiday for my self, husband, daughter and one of our friends and she was able to find the best place for us. We had gone in with the assumption... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Witton Street, CW9 5DE, Northwich, United Kingdom
- 01606 263039
4.9
Excellent
954 reviews
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Holidays made easy
Laura was excellent felt at ease as soon as seated. Very friendly & easy going Booked are holiday seats meals private transfers even went above & beyond sorting out my jet2 app .returning in two weeks for tickets etc also Laura will check me in highly recommend ☺️
4 August 2026
Reply from Hays Travel - Northwich
Debbie Knursford resident ,
Thank you for your wonderful review! We're so pleased to hear that you felt at ease and had such a positive experience. It's fantastic that we could help with your holiday arrangements and even assist with your app. We look forward to seeing you again soon!
Kind Regards
Hays Travel
The office in Northwich is clean smart…
The office in Northwich is clean smart and all the staff are very friendly and helpful
1 August 2026
Reply from Hays Travel - Northwich
Miss Angela Johnson,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our office clean and our staff friendly and helpful.
Kind Regards
Hays Travel
Lesia was extremely helpful and made it…
Lesia was extremely helpful and made it so easy to book our 50th wedding anniversary cruise, she made sure it fitted our needs. Nothing was too much trouble.
3 August 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, it was a pleasure to chat with you and book your Anniversary Cruise. We hope you have a fantastic time. ~ Lesia
Katie was really helpful
Katie was really helpful, friendly and willing to assist. Our favourite Travel Agency Lady
2 August 2026
Reply from Hays Travel - Northwich
Thank you so much for your lovely 5* review. It was lovely to catch up with yourself and Mrs Lawson, and book your winter getaway to Malta. I hope you have a fantastic time. ~ Katie :)
Quick and easy booking service
Your travel advisor listened to what we wanted. Explained everything to us. Printed off the paperwork for us and most of all took all the stress out of booking on line.
22 July 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review, Graham. It was a pleasure to chat with you and book your trip. We hope you have a fantastic time! ~ Katie :)
Experience with hays.
Welcome, friendly, Staff (Laura) very helpful with answering questions and explains things very clearly.
1 August 2026
Reply from Hays Travel - Northwich
Zoe P,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and explained everything clearly.
Kind Regards
Hays Travel
Fabulous service
Katie helped us create our perfect holiday, from initial contact right through to booking she was very helpful, friendly & professional. A credit to Hays & her profession.
The booking process through Hays was an extremely easy process & I would highly recommend Hays Travel Northwich Branch
29 July 2026
Reply from Hays Travel - Northwich
Thank you so much for your kind review, Paul. It was a pleasure helping you plan your perfect holiday. I'm delighted to hear you found the booking process easy and enjoyable. Your recommendation means a lot to me and the team at Hays Travel Northwich. Wishing you a fantastic holiday!
Katie :)
China Holiday 2027Service provided by Laura was…
Service provided by Laura was excellent.She listened to what we required and was able to suggest a holiday which met all our needs
Would recommend using Hays Travel Northwich
28 July 2026
Reply from Hays Travel - Northwich
Alison,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided excellent service, listened to your requirements, and suggested a holiday that met all your needs. We appreciate your recommendation!
Kind Regards
Hays Travel
Has a good reputation
Has a good reputation. Staff are really nice but not pushy. Nothing was too much trouble. Quick to respond.
25 July 2026
Reply from Hays Travel - Northwich
Joyce,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and responsive, and that nothing was too much trouble for you.
Kind Regards
Hays Travel W
Everything was explained well and she…
Everything was explained well and she was very patient with us
27 July 2026
Reply from Hays Travel - Northwich
OGRADY,
Thank you for your wonderful 5-star review! We are so pleased to hear that everything was clearly explained and that our colleague was very patient with you.
Kind Regards
Hays Travel
Great service
Great service, Katie very helpful with booking our 2nd cruise, recommend Hays Travel Northwich nothing too much trouble.
18 July 2026
Reply from Hays Travel - Northwich
CaroleOakes,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was very helpful with your cruise booking and that nothing was too much trouble.
Kind Regards
Hays Travel Northwich
Scarlet found me a great hotel in…
Scarlet found me a great hotel in Puerta Pollensa as I had been onto the internet and couldn’t find anything.
She’s a lovely girl and very helpful. I booked the holiday there and then and she changed my flights to earlier ones and booked my seats on the plane as well. Very good experience. Well done Scarlet.
23 July 2026
Reply from Hays Travel - Northwich
Mrs Taylor,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you had such a positive experience and that our colleague was able to find you the perfect hotel and assist with your flight arrangements. We truly appreciate your kind words.
Kind Regards
Scarlett :)
Helpful staff member
Helpful staff member - have now dealt with the same staff member twice running and very easy process - just gave our requirements and found what we wanted very quickly.
12 July 2026
Reply from Hays Travel - Northwich
Kirsty,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive and easy experience with our team. We appreciate your kind words.
Kind Regards
Hays Travel Northwich
Katie was very professional and astute…
Katie was very professional and astute to getting me the holiday I wanted, she looked up every place around where I wanted and got me the best price I could of asked for.
22 July 2026
Reply from Hays Travel - Northwich
Thank you so much for your lovely 5* review, it was a pleasure to chat with you and book your trip, I hope you have a fantastic time! Katie :)
Reply from Hays Travel - Northwich
Wong Fai L,
We are so happy to hear that you feel such a strong connection with us. Your kind words truly mean a lot to our team.
Kind Regards
Hays Travel
Super Service
Lesia made a note of everything we wanted in a holiday and found us the perfect one. She spent time looking and listening to us she made us feel very comfortable. As choosing a holiday can be quite daunting when you have autism.
13 July 2026
Reply from Hays Travel - Northwich
Thank you so much for your kind review, Sara. I'm so pleased I could help you find the perfect holiday and make the process feel comfortable and stress-free. It was a pleasure helping you, and I hope you have a fantastic time in Italy!
Lesia ✈️😊
Speedy service and at a great price too.
Speedy service from Leissa. Managed to book just what I needed with her help and quickly too.
18 July 2026
Reply from Hays Travel - Northwich
Mrs L Booth,
Thank you for your fantastic feedback! We are so pleased to hear that our team was able to assist you in finding exactly what you needed so quickly.
Kind Regards
Hays Travel
Great travel agent
Rebecca in northwich branch went above and beyond to help us find our holiday nothing was too much trouble
12 July 2026
Reply from Hays Travel - Northwich
Hi Cheryl, thank you for your kind review! I'm so pleased I could help you find the perfect holiday. Your lovely comments mean a lot, and we look forward to helping you again soon. Becs :)
The lady taking the booking was lovely
The lady taking the booking was lovely, very friendly and helpful....no messing about got on with it quickly even got us a cup of tea (don't usually get that).
We have used Hays before for all the right reason's.
13 July 2026
Reply from Hays Travel - Northwich
Thank you for your lovely 5* review! It was a pleasure to chat with you and book your fabulous cruise! We hope you have an amazing time! Scarlett :)
Lisa was very helpful and efficient
Lisa was very helpful and efficient. I even got a nice cup of tea.
7 July 2026
Reply from Hays Travel - Northwich
Jacqueline,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was helpful and efficient, and that you enjoyed your cup of tea. We truly appreciate your kind words.
Kind Regards
Hays Travel Northwich
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