Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options. Very knowledgeable and helpful. Made the experience feel special, just for us. Tha... See more
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Aimee has been amazingly helpful, we have not used a travel agency for years. Normally we just book on line, Aimee was so friendly, welcoming and really helped us pick best option for us, Even into... See more
Booked a few holidays through these guys now, I never really know where or what, there advice on destination and hotels is always spot on. They take a big chunk of holiday stress away.
Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great hol... See more
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom
- 01603857516
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Very helpful aimee was really helpful…our visit to book our holiday at hays
Very helpful aimee was really helpful and informative helped us with everything took the time to go through it all with us couldn't have been more helpful.
Cruise booking
Aimee has been amazingly helpful, we have not used a travel agency for years. Normally we just book on line, Aimee was so friendly, welcoming and really helped us pick best option for us,
Even into where the best place to pick our cabin, what floors. Some many helpful tips. We will highly recommended Hays and too see Aimee again.
Friendly welcome & knowledgeable
Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options.
Very knowledgeable and helpful.
Made the experience feel special, just for us.
Thank you
May use AI-assist with repliesRead more
First I was told that Hays do not book…
First I was told that Hays do not book flights only but then the agent took down the details of my trip and rang me back three days later with a quote, which I accepted. On the whole, the agent I dealt with was helpful and efficient despite the 3-day delay in getting back to me. Based on this experience, I would definitely use Hays Travel for my next long-haul trip.

Reply from Hays Travel - Norwich Tesco
Great experience as usual.
Perfect friendly helpful service as usual from Barney at Tesco Norwich branch.
Always friendly staff and they always…
Always friendly staff and they always do there best to find the best deal.
As always extremely helpful staff who…
As always extremely helpful staff who went out of their way to help especially Sadie
Advice always spot on!
Booked a few holidays through these guys now, I never really know where or what, there advice on destination and hotels is always spot on. They take a big chunk of holiday stress away.
Aimee the the agent who put the package…
Aimee the the agent who put the package together for me, was efficient, very organised and gave me a great experience, and without doubt I would recommend Aimee and hays travel in Tesco’s Norwich for your request of a great experience when booking your next holiday 😎
An amazing experience worked incredibly…
An amazing experience worked incredibly hard to find me a deal that we liked and wanted - made it so easy to book
Excellent customer service
We contacted Laura about the holiday we were looking for as she has helped us several times before with excellent results we made an appointment and spent an hour going through options and then went on to book our next holiday Laura is very patient knowledgeable and extremely helpful a five star service
Excellent customer service
Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great holiday suggestions.
Excellent service as always
Excellent service as always.
Sadie is a very polite lovely member of the Hays Team in Norwich Tesco Extra.
10/10
Helpful staff as always got the holiday…
Helpful staff as always got the holiday that was right for us and at the right price
Emma was brilliant
Emma was brilliant , well knowledgeable very efficient as usual , would make a good manager in our experience, many thanks Graham and Julie .

Reply from Hays Travel - Norwich Tesco
We wouldn’t book with anyone else any…
We wouldn’t book with anyone else any questions raised are answered promptly
The staff are friendly and professional

Reply from Hays Travel - Norwich Tesco
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