Hays Travel - Norwich Tesco Reviews 

1,208
TrustScore 5 out of 5

4.9

Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB Norwich, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options. Very knowledgeable and helpful. Made the experience feel special, just for us. Tha... See more

Rated 5 out of 5 stars

Aimee has been amazingly helpful, we have not used a travel agency for years. Normally we just book on line, Aimee was so friendly, welcoming and really helped us pick best option for us, Even into... See more

Rated 5 out of 5 stars

Booked a few holidays through these guys now, I never really know where or what, there advice on destination and hotels is always spot on. They take a big chunk of holiday stress away.

Rated 5 out of 5 stars

Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great hol... See more


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 2, Tesco Extra, Blue Boar Lane, NR7 8AB, Norwich, United Kingdom

  • 01603857516

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,208)

122,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cruise booking

Aimee has been amazingly helpful, we have not used a travel agency for years. Normally we just book on line, Aimee was so friendly, welcoming and really helped us pick best option for us,
Even into where the best place to pick our cabin, what floors. Some many helpful tips. We will highly recommended Hays and too see Aimee again.

10 August 2026
Rated 5 out of 5 stars

Friendly welcome & knowledgeable

Friendly welcome. Listened to our holiday needs, throughly looked through availability and showed us all options.
Very knowledgeable and helpful.
Made the experience feel special, just for us.
Thank you

10 August 2026
Rated 3 out of 5 stars

First I was told that Hays do not book…

First I was told that Hays do not book flights only but then the agent took down the details of my trip and rang me back three days later with a quote, which I accepted. On the whole, the agent I dealt with was helpful and efficient despite the 3-day delay in getting back to me. Based on this experience, I would definitely use Hays Travel for my next long-haul trip.

14 August 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Hi Tony, we are sorry that your initial experience was not what you should have received but I am glad that we were able to get everything sorted for you and you would use us again :)

Rated 5 out of 5 stars

Advice always spot on!

Booked a few holidays through these guys now, I never really know where or what, there advice on destination and hotels is always spot on. They take a big chunk of holiday stress away.

13 August 2026
Rated 5 out of 5 stars

Aimee the the agent who put the package…

Aimee the the agent who put the package together for me, was efficient, very organised and gave me a great experience, and without doubt I would recommend Aimee and hays travel in Tesco’s Norwich for your request of a great experience when booking your next holiday 😎

11 August 2026
Rated 5 out of 5 stars

Excellent customer service

We contacted Laura about the holiday we were looking for as she has helped us several times before with excellent results we made an appointment and spent an hour going through options and then went on to book our next holiday Laura is very patient knowledgeable and extremely helpful a five star service

10 August 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Found us a holiday that ticked all of needs (and there was a lot). Emma was great listening to our long list of needs (and those of our children) and came up with great holiday suggestions.

10 August 2026
Rated 5 out of 5 stars

Emma was brilliant

Emma was brilliant , well knowledgeable very efficient as usual , would make a good manager in our experience, many thanks Graham and Julie .

7 August 2026
Hays Travel - Norwich Tesco logo

Reply from Hays Travel - Norwich Tesco

Thank you for your lovely feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look