Hays Travel - Oadby Reviews 

601
TrustScore 5 out of 5

4.9

70 The Parade, LE2 5BF Oadby, GB


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Rated 5 out of 5 stars

Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more

Company replied

Rated 5 out of 5 stars

On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more

Company replied

Rated 5 out of 5 stars

Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.

Company replied


Company details

  1. #20 of 206 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 70 The Parade, LE2 5BF, Oadby, United Kingdom

  • 01164125882

4.9

Excellent

TrustScore 5 out of 5

601 reviews

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4.9

All reviews

(601)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional and helpful experience.

Graham was extremely helpful and professional. He knew exactly what we needed and delivered without any problems.
Very friendly and supportive

20 June 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your kind review :) Looking forward to helping you in the future!Many thanks from Graham and the team at Oadby.

Rated 5 out of 5 stars

Excellent support and advice

Always excellent service from Graham and the team.

6 June 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your continued support, Emma, Phil, Zoe, Mia, and Graham

Rated 5 out of 5 stars

It was very good The staff was very polite

It was very good The staff was very Nice it was good All round we will book a gain

9 June 2026
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Reply from Hays Travel - Oadby

Thank you for such nice words, It really does mean a lot. We hope you have a fantastic time and we look forward to hearing all about it when you get back. :-) Mia, Emma, Phil, Graham, and Zoe.

Rated 5 out of 5 stars

No rush

No rush, staff took their time, very helpful looking at alternatives to tailor your holiday to your requirements. Knowledgeable.

7 June 2026
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Reply from Hays Travel - Oadby

Always great to get feedback from our customers! Thank you for booking with us and we hope you have a fantastic time. Regards, Graham, Zoe, Emma, Phil and Mia

Rated 5 out of 5 stars

Mia looked after us completely

Mia looked after us completely, asked others when needed, great personality , fell in love with her wanted to take her with me , I could do with a daughter.

12 June 2026
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Reply from Hays Travel - Oadby

This is so kind to say, you have really made my week :) Thank you can't wait to help you in the future! Mia and the team at oadby x

Rated 5 out of 5 stars

We always deal with Graham we’ve known…

We always deal with Graham we’ve known him for years he always gives a personal touch to whoever he deals with always attentative as like are all the other staff who work at Hays travel in Oadby Leicestershire

7 June 2026
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Reply from Hays Travel - Oadby

Morning! :-) Thank you soo... much for such kind words, and we hope you have the most amazing time. Graham, Emma, Phil, Zoe, and Mia.

Rated 5 out of 5 stars

All team members that I have spoken to…

All team members that I have spoken to either on the phone or in person have been very helpful and always welcoming with a smile. Although my cruise was booked by a friend who lives in the South of England. My local branch in Oadby have made the whole experience brilliantly easy. Thank you

28 May 2026
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Reply from Hays Travel - Oadby

Great to hear and thank you so much for posting this review. Customer service at our branch is something we really pride ourselves on. Such kind words, So thank you again! Graham, Emma, Phil, Zoe and Mia.

Rated 5 out of 5 stars

The team in Oadby are a real

The team in Oadby are a real
Credit to Hays
Emma and Graham are just superb.

22 April 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your lovely review - Emma, Graham and the team at Oadby :)

Rated 5 out of 5 stars

All very helpful and gave important…

All very helpful and gave important advice

30 May 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Great to hear, and we thank you again for your continued support. It really is appreciated :-) Emma, Mia, Graham, Phil and Zoe and we hope you have the most amazing time.

Rated 5 out of 5 stars

I am very happy with Hays Travel in…

I am very happy with Hays Travel in Oadby. The staff is helpful, knowledgeable and efficient.

6 May 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Great news!! And we love having you pop in, Thank you again for your continued support. :-) Graham, Emma, Phil, Mia and Zoe

Rated 5 out of 5 stars

We were very happy with the help and…

We were very happy with the help and advice Emma gave us. She was very friendly. We would definitely book another holiday with Hays Travel.

8 May 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your kind review :) Would be more than happy to help you in the future! Kind regards, Emma and the Team at Oadby!

Rated 5 out of 5 stars

Nothing beats a very warm and welcoming…

Nothing beats a very warm and welcoming smile and that’s what we got.
Well done Hays

6 May 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Fantastic to hear :-) and Thank you soooooo.... much for booking with us, It really does mean a lot and we hope you enjoy your holiday.

Graham, Emma, Zoe, Mia, and Phil

Rated 5 out of 5 stars

Future cruise

We always use Graham he’s knows his job, always finds out the information and rings back if booking over the phone. Everything is straightforward and any questions I ask are answered.

1 May 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your lovely review :) -Graham, Emma, Phil, Zoe and Mia

Rated 5 out of 5 stars

Emma was very friendly

Emma was very friendly and was very knowledgable about where we wanted to go and what we needed to do will definitely book holidays there again

26 April 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you for your kind review :) Glad our service has impressed and looking forward to booking you in the future! Emma and the team at Hays Travel Oadby

Rated 5 out of 5 stars

Sorry have forgotten her name

The young lady who did our booking was very friendly and knew exactly how to get the holiday sorted. I like booking through Hays because all the staff are very helpful and friendly

25 April 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Hi! Thank you so much for your kind review it really means a lot to me :) From Mia and the Team at Oadby

Rated 5 out of 5 stars

Manager went above and beyond to sort…

Manager went above and beyond to sort out a problem with our holiday

16 January 2026
Hays Travel - Oadby logo

Reply from Hays Travel - Oadby

Thank you so much for your kind review, it means a lot :) We are always more than happy to help - Graham and the Team at Oadby

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