Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more
Company replied
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Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more
Company replied
On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more
Company replied
Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more
Company replied
Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
70 The Parade, LE2 5BF, Oadby, United Kingdom
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Understood our objective and our needs. Well informed and put forward our options, patiently eliminating until were where we wanted to be. Precisely booked everything for us. Faultless.

Reply from Hays Travel - Oadby
We were given great advice on cruises and package holidays by Zoe who called again the next day with more options on cruising.
After we had decided on a package holiday, Emma served us and booked the holiday with more advice of Cyprus.
Great service from all the team at the Oadby branch!

Reply from Hays Travel - Oadby
The staff at the Oadby branch were welcoming and friendly. They new what they were offering and tried their best to answer all our questions and to assist in picking the best option for our trip and budget.

Reply from Hays Travel - Oadby
Very thorough with excellent attention to detail.

Reply from Hays Travel - Oadby
Emma and Zoe worked hard to deliver what appears to be the cruise/holiday we hoped could be achieved!! Thank you to both of them!

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby
The young lady who looked after us was incredibly helpful, she was also very knowledgeable. We were so impressed we have nothing to do but pay on the 1st March. Thank you so much for your help.

Reply from Hays Travel - Oadby
Great staff and friendly sean who served me was amazing

Reply from Hays Travel - Oadby
Graham who we saw was very knowledgeable and helpful as it is our first cruise

Reply from Hays Travel - Oadby
Mia was very helpful , explained everything in detail, discussed all different options available to us , lovely friendly young lady

Reply from Hays Travel - Oadby
As usual prompt and great services from the team at Oadby hays travel.
I emailed asking for a price on a hotel n flights I found, they got back to me quickly and with a good price. We went ahead and booked it, over the phone and paid our deposit …. Fab and stress free

Reply from Hays Travel - Oadby
Always a pleasure to deal with hays travel Oadby Leicester- Graham and his team are excellent to deal with

Reply from Hays Travel - Oadby

Reply from Hays Travel - Oadby
It is always a pleasurable experience to book a holiday with Hays travel. The staff are friendly, helpful and knowledgeable.

Reply from Hays Travel - Oadby
I visited the branch in Oadby twice..offered a cup of tea which I thought was a lovely touch... I dealt with Mia and Sean on her day off...both were so friendly polite & extremely knowledgeable and helpful..they kept in contact by email and phone and we have now booked our wonderful Mexico holiday for Christmas and new year.. I would highly recommend Hays Travel nothing was to much bother and the whole process was enjoyable 😉

Reply from Hays Travel - Oadby
Sean was really friendly and helpful. He went out of his way to help without being too pushy.

Reply from Hays Travel - Oadby
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