Excellent service. The staff were very friendly and patient. We wanted a cruising holiday and they were able to select the kind of cruise that we were looking for at the best deal. They took their ti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On booking my holiday with Hays travel. The only problem was with my phone, there was no way I could be contacted. I went into the travel shop and spoke to Zoe who booked my holiday, with a money sa... See more
Company replied
Walked into the newly decorated shop, there were 4 agents sitting at desks, graham who we have booked with before was with a couple, so we went to Mia. We already knew where we wanted to go on Holiday... See more
Company replied
Excellent service from Graham. He spent a lot of time sorting out a special holiday for me and to get the best price. Would highly recommend using Hays Travel in Oadby.
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
70 The Parade, LE2 5BF, Oadby, United Kingdom
- 01164125882
4.9
Excellent
599 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful action and advice
15 November 2025
Reply from Hays Travel - Oadby
Great to hear! Thanks you so much for your continued support ;-)
Reply from Hays Travel - Oadby
Thank you so much for your lovely review & continued support. It means a lot to us and was a pleasure to book your holiday for you :) - Sean and the team at Hays Oadby
Excellent customer service …
I was alerted to a voucher I had been sent through to Hays and my friend and I had a trip in mind. Graham investigated it and was able to get us good price ( pre imminent increase) despite the temporary closure of our local branch. This was all done by phone and email. Excellent customer service.
1 November 2025
Reply from Hays Travel - Oadby
Thank you so much for your lovely review, it was a pleasure to help you, thank you for your understanding while we are temporarily closed. - Thanks Emma and the team from Oadby :)
Emma from hays travel in Blaby Leicester she was so helpful booking my holiday she answered all my questions great customer service.
Emma was a lovely girl she helped me book my holiday she answered all my questions exceptionally great service thank you.
5 November 2025
Reply from Hays Travel - Oadby
Thank you so much and don't forget to come and see us in Oadby when the store reopens from the 25/11/2025. Emma and the rest of the team at Oadby. (Covering at Blaby whilst our refurb is taking place).
As always Hays were friendly
As always Hays were friendly, polite and very professional. Emma booked this holiday for us and understood our requirements. Also a mention to Mia for acting on an additional last minute request. Have not used any other agent. Stick with Hays, they never let us down.
1 November 2025
Reply from Hays Travel - Oadby
Thank you for such a lovely review! We truly appreciate it and we are glad you had a great experience here - from Emma, Mia and the team at Oadby :))
Very helpful !!
I always have great service. When i wanted to book a flight Emma went above and beyond - she stayed late to get it sorted .
28 October 2025
Reply from Hays Travel - Oadby
Thank you so much ;-) We really appreciate your kind words and feedback. Warmest regards, Emma at Hays Travel Oadby
Great service at Hays Travel Oadby
Sean was very helpful. We knew where we wanted to go and he gave us all the relevant information . He made sure we understood the small print
14 October 2025
Reply from Hays Travel - Oadby
Thank you for your continued support - it means a lot to us :) We hope you have a lovely holiday - Sean and the team at Hays Oadby
Sean was super helpful and very …
Sean was super helpful and very efficient and knowledgeable a pleasure to deal with!
17 October 2025
Reply from Hays Travel - Oadby
Thank you so much for your kind review :) - Sean and the team at Hays Oadby
Graham dealt with us again - he always puts a smile on my face.
Graham dealt with us again. He is an excellent professional - very calm, informative and aware of things going on around. We feel he gives us excellent advice - and that puts a smile on my face!
8 October 2025
Reply from Hays Travel - Oadby
Fantastic!!! We're so pleased and we truly hope you have the most amazing time ;-) Graham, Emma, Sean, Phil, Harpreet and Mia.
Great service and always extremely…
Great service and always extremely helpful. Thank you
30 September 2025
Reply from Hays Travel - Oadby
Thank you for your kind words, Sean, Emma, Graham, Phil, Hapreet and Mia.
Reply from Hays Travel - Oadby
Thank you for your kind review - The team at Hays Travel Oadby :))
A good and quick service all booked in…
A good and quick service all booked in 30 minutes
24 September 2025
Reply from Hays Travel - Oadby
Fantastic news ;-) Thank you soooo..... much for booking with us, It really does mean a lot. Graham, Sean, Emma, Mia, Phil, and Harpreet.
Reply from Hays Travel - Oadby
Brilliant news, Thank you so much for using Hays Travel Oadby. Emma, Graham, Sean, Mia, Phil, and Harpreet ;-)
As always graham is helpful and very…
As always graham is helpful and very knowledgeable.booked several holidays now through hays travel
27 September 2025
Reply from Hays Travel - Oadby
Thanks for your continued support, it means a lot to us :) - Graham and the team at Hays Oadby
Found what we were looking for,Graham…
Found what we were looking for,Graham was extremely helpful and spent a lot of time helping us, and made the booking very simple.
27 September 2025
Reply from Hays Travel - Oadby
We're glad to hear that, thanks for your lovely review :) - Graham and the team at Hays Oadby
Excellent customer service
Excellent customer service. Everyone in the Oadby shop are helpful and make sure you are happy with the holiday they have found for you.
17 September 2025
Reply from Hays Travel - Oadby
Thank you for your lovely review, it was a pleasure to book your holiday for you :) - Graham and the team at Hays Oadby
First time we have booked a holiday…
First time we have booked a holiday thru a travel agent, recommended by Phil Reed. We sat with Graham who was absolutely brilliant..he spent so much time trying to find us the perfect holiday. Every time he tried to book a place the system said the hotel was unavailable and he said he'd never experienced that before. He called Jet2 to find that they were updating their system and that's why he couldn't book anywhere. My husband went back the next day and Graham had remembered which hotels we liked and quickly and easily managed to book us the one we wanted. He also sorted my husband's passport renewal, taking his photos, doing the online application, even putting stamps on the envelope!
Will definitely use Hays travel again, really saves all the hassle of looking online. Thanks Phil for the recommendation and Graham for your hard work.
20 September 2025
Reply from Hays Travel - Oadby
The pleasure is all ours and we're so glad you've come to see us ;-) Thank you so much for booking with us. Graham, Phil, Mia, Sean, Harpreet and Emma.
Reply from Hays Travel - Oadby
Thank you so much for your continued support, it means a lot to us :) - Graham and the team at Hays Travel Oadby
Reply from Hays Travel - Oadby
Thank you so much for your kind review, it was a pleasure to book your holiday for you :) - Graham and the team at Hays Travel Oadby
Straight forward listened to exactly…
Straight forward listened to exactly what I wanted patience and delivered
16 September 2025
Reply from Hays Travel - Oadby
We are glad you had a good experience in Oadby! Looking forward to seeing you again :) From the Team at Oadby
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.