Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1k reviews
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When using a travel agent we have…Booking Holidays
When using a travel agent we have always used Hays Old Swan. We find the staff to be pleasant, knowledgeable and nothing is too much trouble for them. They make booking a holiday a pleasant experience.
28 July 2026
Reply from Hays Travel - Old Swan
Thank you for booking with Hays Old Swan again! Im sure you will have a lovely time in Bulgaria
Heather x
Reply from Hays Travel - Old Swan
Thanks for your lovely comments . It was a pleasure to book your holiday .
Elaine
Reply from Hays Travel - Old Swan
Thank you for choosing to book with Hays Old Swan Elaine - hope you have a fab weekend in Gerona!
Heather x
Reply from Hays Travel - Old Swan
Thanks for your lovely comments . It was a pleasure Booking your holiday-Lewis
Brilliant, Helpful and Knowledgeable
Simply brilliant. We’ve been mulling our options for weeks but one visit to Hays and the holiday is all booked. Great service, Heather could not be more helpful knowledgeable, and all the staff in the Old Swan branch were lovely and welcoming. Thank you.
22 July 2026
Reply from Hays Travel - Old Swan
Thank you for your kind words. I am sure you and your family will have an amazing time on your cruise. I can't wait to hear how it went x
Heather
Excellent staff so helpful through all…
Excellent staff so helpful through all the booking process with Excellent recommendations , Can't say enough about staff member Michelle who helped us book our dream Holiday
21 July 2026
Reply from Hays Travel - Old Swan
Thank you so Much Jackie and Colin for booking with me it was a pleasure, I bet you can not wait to see the girls faces when they are there. Time will fly by you will be there before you know it. Kind regards Michelle.
Couldn't get the holiday that I'd…
Couldn't get the holiday that I'd chosen, but the agent looked at every other option, and l came out a happy customer
21 July 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Kim . Im Happy that you left Happy
Elaine
They was great the way they looked…
They was great the way they looked after me you could not ask for more and found what I was looking for 10/10
19 July 2026
Reply from Hays Travel - Old Swan
Thanks Gerry x Im certain you will have a fabulous holiday in Turkey.
Heather x
Hays travel is like a little family…
Hays travel is like a little family experience everyone coming together to help the customer . Happy staff. Happy customer
18 July 2026
Reply from Hays Travel - Old Swan
It was lovely to see you again to get you booked for your next adventure
Regards
Elaine
Because I have booked with this Firm +…
Because I have booked with this Firm + it's a superb experience
16 July 2026
Reply from Hays Travel - Old Swan
Hi Daniel, thank you for booking your holiday to Malta with us - We hope you have a fabulous holiday. Heather
The staff were great with the…
The staff were great with the information we required Elaine was brilliant.
9 July 2026
Reply from Hays Travel - Old Swan
It was a pleasure to book yourself & your Wifes 1st Cruise
Regards
Elaine
Old Swan Liverpool branch very helpful…
Old Swan Liverpool branch very helpful , patient , friendly staff
9 July 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Amazing!
staff were amazing from start to finish,Booking process was straight forward.An absolute pleasure to deal with
15 July 2026
Reply from Hays Travel - Old Swan
Thank you Andy, was a pleasure to help arrange your holiday Im sure you will have a fabulous time. Heather x
Dealt with Elaine once again
Dealt with Elaine once again, always efficient and professional.
15 July 2026
Reply from Hays Travel - Old Swan
Thanks James for your lovely review and for coming back to us year after year .
Elaine
Staff very helpfull and freindly
5 July 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Michelle was very helpful and…
Michelle was very helpful and professional she made sure holiday was right one for us
12 July 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words Jan, see you soon Michelle
Hays are so helpful they go above and…
Hays are so helpful they go above and beyond . Would not use any other travel agent. We have used them for several years. Keep it up Hays
11 July 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Yet again
Yet again, with Elaines help in Hays Old Swan, easiest way to book, no worries , no stress.All excellent service
11 July 2026
Reply from Hays Travel - Old Swan
Love Booking your Holidays Margaret & thank you very much for another bag full of Goodies
Elaine x
service with a smile
As always a truley proffesional
service the staff are welcoming
and make booking a stress free experience
Thank you i would not use any other Travel agents
9 July 2026
Reply from Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Friendly staff explained everything in…
Friendly staff explained everything in detail very happy with all the help .
1 July 2026
Reply from Hays Travel - Old Swan
Was lovely to book you another holiday Kathleen
Elaine
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