As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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I always deal with Mel, she knows what I like and always delivers. Maisie was involved too and helped secure my booking. Always excellent service from Mel and all the other members of the team at Ha... See more
Company replied
For us the high street travel agents make it easy to choose a holiday,and having someone to speak to is the main advantage.
Company replied
The service I received from Clair was excellent. After passing on my request, it was all booked and deposit paid within 20mins. We always book with our local Hays travel, have done for over 30 years... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
943 reviews
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Hays Agents: Oswestry
As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be honest whichever agent helps us, they are all brilliant and very personable.
19 July 2026
Reply from Hays Travel - Oswestry
Thank you Guy for your very kind review :)
We always enjoy booking your holidays.
Thanks again for booking with us at Hays Travel Oswestry.
Kind regards
Mel
For us the high street travel agents…
For us the high street travel agents make it easy to choose a holiday,and having someone to speak to is the main advantage.
26 July 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that you find it easy to choose a holiday with us and value having someone to speak to.
Kind Regards
Hays Travel
I always deal with Mel
I always deal with Mel, she knows what I like and always delivers. Maisie was involved too and helped secure my booking. Always excellent service from Mel and all the other members of the team at Hays travel Oswestry. Well done all and thanks 😊
23 July 2026
Reply from Hays Travel - Oswestry
Hello
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides excellent service and knows your preferences so well. We truly appreciate your kind words.
Kind Regards
Hays Travel
Booked an on the spur of the moment…
Booked an on the spur of the moment holiday with Mel at Oswestry .
As per usual in this store. Great service ,friendly advice . Thanks again .
14 July 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received great service and friendly advice for your holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hello,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found exactly what you were looking for and that we could save you money.
Kind Regards
Hays Travel
The staff were so lovely
The staff were so lovely, friendly and helpful .
Couldn’t do enough for me .
18 July 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking with us :-)
We are always here to help!
Kind Regards
Hays Travel Oswestry
Excellent service .Gary was 5*
Excellent service .Gary was 5*
All booked and ready to go.
2 trips booked for next year .
16 July 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for this great feedback and for booking 2 trips with us :-)
We are always here to help!
Many Thanks
Hays Travel Oswestry
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful review! We are so pleased to hear that our team was very helpful throughout. We truly appreciate your kind words.
Kind Regards
Hays Travel
Clare was a delight to deal with it…
Clare was a delight to deal with it made the whole booking process very easy
7 July 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your wonderful review! We're so pleased to hear that our team made your booking process easy and delightful. We appreciate your feedback.
Kind Regards
Hays Travel
Staff very helpful
Staff very helpful, knowledgeable, listened to what we wanted and advised accordingly.
12 July 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and provided excellent advice based on your needs.
Kind Regards
Hays Travel
Really helpful Team
Really helpful Team, on my visits.
Holiday booking process made easy.
Much appreicated!
12 July 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you so much for your wonderful feedback! We are delighted to hear that our team made your holiday booking process easy and that you appreciated our service.
Kind Regards
Hays Travel
Great booking experience as always with…
Great booking experience as always with the Oswestry Hays team.They are always very helpful and knowledgeable, which is why we always book with them!
9 July 2026
Reply from Hays Travel - Oswestry
Hi ,
Thank you so much for your wonderful review! We are delighted to hear that you consistently have a great booking experience with us and appreciate your kind words about our helpful and knowledgeable team. We look forward to assisting you with your future travel plans!
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi
We are so glad to hear that everything is going well for you. Thank you for your wonderful feedback and support!
Kind Regards
Hays Travel
Reply from Hays Travel - Oswestry
Hi,
We're so glad to hear about your positive experience! We truly appreciate you taking the time to share your feedback with us.
Kind Regards
Hays Travel
absolutely amazing very helpful…
absolutely amazing very helpful considering its my first time booking a holiday
10 July 2026
Reply from Hays Travel - Oswestry
Hi :-)
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you found our service amazing and helpful, especially for your first time booking a holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Great Service as Always
As always, the service was professional, efficient, friendly and trouble free. Claire was very knowledgeable about our destination and the services available at the resort.
5 July 2026
Reply from Hays Travel - Oswestry
Hello
Thank you for your wonderful feedback! We are so pleased to hear that your experience was professional, efficient, and trouble-free. We'll be sure to pass on your kind words.
Kind Regards
Hays Travel
Always a pleasure to book at local hays…
Always a pleasure to book at local hays travel Oswestry! First class treatment from Gary the manager
27 June 2026
Reply from Hays Travel - Oswestry
Hello,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class treatment and enjoy booking with us. See you Soon
Kind Regards
Claire
Reply from Hays Travel - Oswestry
Hi
Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our service brilliant and very helpful!
Kind Regards
Hays Travel
Gary was fantastic he searched for…
Gary was fantastic he searched for hours trying to get us a nice holiday, he was professional and friendly
2 July 2026
Reply from Hays Travel - Oswestry
Hi,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such professional and friendly service while helping you find your perfect holiday.
Kind Regards
Hays Travel
Always helpful
My wife and I have booked through Hays for several years now. The staff are always friendly and very helpful and knowledgable. We never feel rushed or pressured and have always had an enjoyable holiday.
23 June 2026
Reply from Hays Travel - Oswestry
Hello
We are so delighted to hear that you and your wife consistently have such positive experiences with us. It's wonderful to know our staff are friendly, helpful, and knowledgeable, making your holiday planning enjoyable and stress-free every time.
Kind Regards
Hays Travel
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