Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
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Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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As usual the staff in the Oswestry branch came up trumps with another booking for us. Mel Arnold was our agent today and she was very helpful guiding us to booking a cruise in October. But to be hones... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
976 reviews
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Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Hays Travel Oswestry
Clare couldn’t have been more helpful…
Clare couldn’t have been more helpful and made it easy to pick the perfect holiday for me an my boy. All staff were friendly.
17 May 2026
Reply from Hays Travel - Oswestry
Thank you Megan for you kind review.
So pleased we could find you the perfect holiday for you and your son.
Many thanks
Claire
All the staff are so friendly
All the staff are so friendly, helpful and approachable. Nothing is too much trouble.
They allow you time, and explain in detail giving you reassurance.
30 April 2026
Reply from Hays Travel - Oswestry
Mr Peter Dyke,
We appreciate you taking the time to leave us such a lovely review. We're so happy to hear that our team's support and detailed explanations gave you reassurance.
Kind Regards
Claire
Excellent branch…
It's always a pleasure entering this branch as everyone is naturally friendly and helpful with excellent suggestions
15 April 2026
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and or booking your holiday with us
See you soon
Gary
Excellent Customer Service
As usual Cathy maintained the high standard of Customer Service, knowledge and experience that we have come to expect from Hasy Oswestry
4 May 2026
Reply from Hays Travel - Oswestry
Hello
We appreciate your continued recognition of the high standard of customer service, knowledge, and experience you've come to expect from our team.
Kind Regards
Hays Travel
2nd holiday booking this year and so…
2nd holiday booking this year and so far all going well and very pleasant staff
Prices are great too
1 May 2026
Reply from Hays Travel - Oswestry
Hi Linda,
We're happy to hear that your holiday bookings are going well and that you find our staff pleasant. We appreciate your kind words about our prices.
Kind Regards
Claire
I continue to book my holidays through…
I continue to book my holidays through Hayes Travel Oswestry. Gary and his team provide a friendly. helpful and professional service.
23 April 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you choosing us for your holidays and for your kind words. We're happy our team delivers friendly, helpful, and professional service.
Kind Regards
Gary
Gary and his team at Oswestry Hays are…
Gary and his team at Oswestry Hays are always helpful, friendly and go out of their way to make the process easy to navigate and run smoothly. Whether it is face to face or even by email you still get a professional service. Even if we see a holiday advertised with a different travel agent we always go back to Hays Oswestry.
30 April 2026
Reply from Hays Travel - Oswestry
Hi There,
We're happy to hear that our team consistently provides helpful and friendly service, making your travel arrangements smooth and easy. We appreciate your continued loyalty and value your feedback!
See you soon
Gary
Excellent service as usual
Excellent service as usual. We have booked through Hays Oswestry since they came to Oswestry - always greeted with warm, friendly smile! Nothing is ever too much trouble
26 April 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you consistently receive excellent service from our team.
See you soon
Gary
As always fantastic I highly recommend…
As always fantastic I highly recommend Hays travel Oswestry
Gary takes time to find you a holiday that suits and is very professional and friendly ..
28 April 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate you taking the time to leave us such a fantastic review! We're so glad we could find a holiday that suited you, and that you found our service professional and friendly.
Thanks
Gary
The staff were very knowledgeable and…
The staff were very knowledgeable and helpfull,but I do think when advertising various adverts a bit more information on the bill board outside ref drinks package and cabin arrangements.but very much looking forward to a Norwegian fjord cruise.
16 April 2026
Reply from Hays Travel - Oswestry
Hi,
We're happy to hear that our staff were helpful and knowledgeable. We appreciate your feedback regarding the billboard information and will consider this to improve clarity for future advertisements. We hope you enjoy your Norwegian fjord cruise!
Thanks
Gary
Kind Regards
Hays Travel Bradley Stoke
We enquired via P and O customer…
We enquired via P and O customer services for a cruise price.
Hayes kindly matched this price, it makes such a difference having a travel agent to handle the booking for us, takes all the stress away from photo I'd, to pre cruise checks, documentation and flight tickets.
One massive thank you
22 April 2026
Reply from Hays Travel - Oswestry
Hi,
We're happy to hear that we could match the price for your cruise and handle the booking for you. We aim to take the stress away from travel arrangements and appreciate your kind words. Thank you!
Kind Regards
Gary
What a team!
Maisie from the Oswestry branch has been extremely helpful throughout. Our criteria wasn’t easy, 9 people from two separate families, flying from two different airports. We had previously narrowed things down to Rhodes, and Maisie found us a good selection but we either had issues with the cost, location or we left things too late and missed out. However, we finally found somewhere and Maisie was able to price match Tui’s prices, so we booked. Maisie was actually away training in the day we booked but had let me know and said I could book with Gary or any other member of staff, I managed to speak to Gary who was also very helpful and then Cathy, who, you guessed it, was also very helpful. But high praise goes to Maisie who I feel stepped up to the challenge (and must’ve dreaded my calls!) but she went above and beyond. Thanks Maisie, Gary and Cathy, what a team!
22 April 2026
Reply from Hays Travel - Oswestry
Hello,
We're happy to hear that the team was so helpful in planning your trip for such a large group with complex needs. It's great to know that their dedication made the booking process smooth, and we appreciate you acknowledging their efforts. Thank you for your review!
Thanks
Gary
Reply from Hays Travel - Oswestry
Hiya,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us feedback; it means a lot to us.
Thanks
Claire
Reply from Hays Travel - Oswestry
Hi There,
We're happy to hear that you trust us! We appreciate your confidence, and we are here to help.
Kind Regards
Gary
Reply from Hays Travel - Oswestry
Hello,
We appreciate your kind words about the young apprentice; we are so happy to hear that you had a pleasant experience.
Kind Regards
Elis
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and for booking with us
Thanks again
Gary
Reply from Hays Travel - Oswestry
Hi ,
We appreciate you taking the time to share your experience, and we're so glad to hear that our service made the process easy for you.
Kind regards
Gary
Reply from Hays Travel - Oswestry
Hello,
We are so happy we could provide a stress-free booking experience for your short trip. Thank you for booking with us and for the review!
Kind regards
Gary
I visited the Oswestry shop to pick our…
I visited the Oswestry shop to pick our tickets up for our next holiday. There’s always a friendly atmosphere in the shop. I booked the holiday with Gary who’s always helpful and knows the sort of hotel and facilities we enjoy so all very good.
5 April 2026
Reply from Hays Travel - Oswestry
Hello,
We're happy to hear that you find our shop to have a friendly atmosphere. It's great to know that you find the service helpful, and we appreciate your positive feedback.
Kind regards
Gary
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