Hays Travel - Personal Travel Consultants Reviews 

4,581
TrustScore 5 out of 5

4.9

High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... See more

Company replied

Rated 5 out of 5 stars

Contacted Sarah Jones for another holiday and she came up trumps as always , she has booked me and my partner yet another holiday with our requirements and we can’t wait to go to the algarve in less t... See more

Rated 5 out of 5 stars

Kirsty who arranged our booking was very pleasant and professional. She took on board our needs/requirements and came up with a couple of options to enable us to make a decision. It was on point, cr... See more

Company replied

Rated 5 out of 5 stars

Once again Sarah has gone above and beyond to find us our next perfect holiday. As always nothing is too much trouble for Sarah, from start to finish making the whole holiday booking process stress... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom

  • 0333 033 9985

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,581)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah just gets it

Contacted Sarah Jones for another holiday and she came up trumps as always , she has booked me and my partner yet another holiday with our requirements and we can’t wait to go to the algarve in less then 2weeks. Wouldn’t use anyone else she knows what we require and always finds it.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Samantha was great throughout the…

Samantha was great throughout the booking procedure very helpful and informative.
I was on holiday in Greece at the time of contact but every effort was made to make sure all information given was correct and in place.

2 September 2026
Rated 2 out of 5 stars

operator pretended he had found a…

operator pretended he had found a special deal for us with jet 2.when so checked on line with jet 2it was available to anybody and cheaper..However to make amends he did manage to improve the deal so it was better than iet2 direct so we booked it with you

9 September 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Hi Mr Lee

Thank you for taking the time to share your feedback.

I am sorry to hear that you felt the initial Jet2 offer presented to you was not as exclusive as expected.

I am pleased, however, that Rocky was able to review the booking and work to improve the package price, ultimately improving on the price . We are grateful that this gave you the confidence to proceed with your booking through us.

Your feedback is important and has been noted. We always strive to provide transparent information and the best possible value for our customers, and we appreciate you bringing your concerns to our attention.

Thank you for choosing to book with us, and we hope you have a wonderful holiday.

Kind regards,
Kerry

Rated 5 out of 5 stars

We recently booked our trip to San…

We recently booked our trip to San Francisco, Los Angeles and Las Vegas through Benjamin Mahoney at Hay’s Travel, and I honestly couldn’t recommend him highly enough.

From the very beginning, Benjamin was extremely helpful and full of useful suggestions, particularly from his own experiences of travelling. He was incredibly quick at finding us some of the best and most affordable flights and hotels, and every hotel we stayed in across San Francisco, Los Angeles and Las Vegas was excellent. Despite having fantastic reviews and high ratings, they were all very reasonably priced, which made a huge difference to the overall trip.

One thing that really stood out was how helpful Benjamin was when we discovered an error with our flights very close to the holiday. He managed to help correct the issue and save me a significant amount of money and a lot of unnecessary stress and hassle. His responses were always very prompt, which is even more impressive considering he is cabin crew himself and travels a lot.

What made the experience even better was that Benjamin genuinely took an interest in our holiday while we were away. He would check in to see how we were getting on, ask where we had been and recommend places for us to visit based on his own experiences. It felt like we were getting advice from someone who genuinely wanted us to have the best possible holiday, rather than simply someone who had booked our flights and hotels.

We had an amazing time in San Francisco, Los Angeles and Las Vegas, and I would definitely book through Benjamin again. I’ve already passed his details on to multiple friends and family members, and I’m actually in the process of looking at booking another holiday with him.

Thank you, Benjamin, for making the whole experience so easy and helping make our trip such a memorable one!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I rang to arrange a booking for my…

I rang to arrange a booking for my family to Milan for a football match it was difficult to organise as I was in Tenerife on holiday at the time - Jak was extremely helpful and sent various options and stayed on late to enable me to book, to ensure the matter was completed and I could get on with my holiday

1 September 2026
Rated 5 out of 5 stars

Helen👏🏻

Helen👏🏻
Very helpful.Always helps us with our bookings,Thinks of everything.
We are very grateful of her input to our holiday.
THANKYOU HELEN

4 September 2026
Rated 5 out of 5 stars

Great support …

From the beginning of the booking process Sam has been a great and exceptional support with the booking of this holiday. I feel relaxed and assured in going.
Thanks Sam.

6 September 2026
Rated 5 out of 5 stars

Caitkyn was helpful and made the…

Caitkyn was helpful and made the process easy and straightforward

6 September 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thank you so much for taking the time to leave such a lovely review 😊 I’m really pleased I could help make everything easy and straightforward for you!

It was a pleasure helping you with your holiday, and I hope you have the most amazing time! ✈️☀️

Dannielle Palmer at Hays Travel
☎️ 0114 4070191
📲 WhatsApp 07340 496758
📧 dannielle.palmer@hays-travel.co.uk

Rated 5 out of 5 stars

I used web chat and got put threw…

I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 children

4 September 2026

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