I've had an amazing experience with Hays Travel - Peterborough from my very first contact, and every interaction since. I have been dealing with Haley from day 1 and she has gone above and beyond to... See more
Company replied
Location
Switch locationUnit 63 Queensgate Centre, PE1 1NT Peterborough, Cambridgeshire, GB
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Haley at the Peterborough greeted my Wife and I with a smile invited us to take a seat. We told her what we were thinking about for a September holiday. She was very good sorting out the details wh... See more
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We were welcomed in and helped by Rachel, she was very patient and helpful and answered all our questions There was another lady who also helped but unfortunately i didn't get their name. both are a... See more
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Amazing staff. All of them are really friendly, welcoming and polite. Lorna found us two amazing holidays within our budget. She listened and didn’t try a push anything out of our budge... See more
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Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Queensgate Centre, PE1 1NT, Peterborough, Cambridgeshire, United Kingdom
- 01733646343
4.6
Excellent
70 reviews
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Amazing experience with Hays Travel Peterborough
I've had an amazing experience with Hays Travel - Peterborough from my very first contact, and every interaction since. I have been dealing with Haley from day 1 and she has gone above and beyond to help me with my requests. I have struggled to make time to get away from work to go an see Hayley in store, so she has been doing all the work for me in terms of different options designed to meet my very specific requests. I have changed location, travel date, number of people and even added locations since I first visited Hayley, and now settled for two different holidays to include all the things I want to do. Hayley has really understood me and what I am trying to achieve since I first spoke with her on the phone. Having her experience and expertise working in the background trying to tick all the boxes has been a god send for me. I would certainly recommend Hays Travel Peterborough and especially Hayley, based on my experience of her perfect and consitent professionalism.
13 July 2026
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you so much for your fantastic review of the services you received from Hays Travel Peterborough and more importantly our Assistant Manager Hayley! We are so pleased to hear about your wonderful experience and how you feel she went above and beyond to assist you with your holiday plans. We aim to ensure that we understand our customers needs and book exactly what we think will be your dream getaway and help you create memories that will last a life time! We truly appreciate your kind words and recommendation and we hope to see you back in store booking your next dream getaway.
Kind Regards
Lorna
Branch Manager
Aliesha was so helpful.
Aliesha was so helpful.
Paid attention to all details.
And was patient whilst part of our group waited for visas.
Thank you very much.
18 July 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking your time to leave such a wonderful review! We are so pleased to hear that Aliesha was helpful and attentive to all the details of your booking and this is all part of the service we aim to offer. We look forward to welcoming you back in store to book your next dream getaway!
Kind Regards
Lorna
Branch Manager
Matched the P & O price
Matched the P & O price. Didn't get the £2 low deposit. A pleasure though
9 July 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate you taking the time to share your experience when booking in store. We are pleased are you happy with the service you received and we look forward to welcoming you in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Haley at the Peterborough greeted my…
Haley at the Peterborough greeted my Wife and I with a smile invited us to take a seat.
We told her what we were thinking about for a September holiday.
She was very good sorting out the details which we took away with us, the following day we placed our order and paid.
5 July 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave a review. We are so pleased to hear you had such a positive experience with our Assistant Manager in Peterborough. It's wonderful to know she was able to assist you so effectively with your September holiday plans! We look forward to welcoming you in store again to book another exciting get away.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such a positive review.
We look forward to welcoming you in store again to make your next booking!
Kind regards,
Lorna
Branch Manager
All members of staff in the shop were…
All members of staff in the shop were very helpful and Aliesha-Mai who processed the booking was very patient and understanding. All round brilliant and first class service.
30 June 2026
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and provided you with such brilliant and first-class service. We look forward to welcoming you back in store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
We were welcomed in and helped by…
We were welcomed in and helped by Rachel, she was very patient and helpful and answered all our questions There was another lady who also helped but unfortunately i didn't get their name. both are a credit to Hayes.
We will definitely be using you again
29 June 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave a lovely review. We're so pleased to hear you had such a positive experience with our team. It's wonderful to know we could be so helpful and patient. We look forward to welcoming you back in store to book your next get away.
Kind Regards
Lorna
Branch Manager
I can't thank Lorna enough for being so…
I can't thank Lorna enough for being so patient and explaining everything to me. Lorna has made the experience so much easier, and I am very grateful.
22 June 2026
Reply from Hays Travel - Peterborough
Good morning
Thank you so much for taking the time to leave a review on the service you have received from our store. It was an absolute pleasure! We are so glad we could make your experience easier. Thank you for your kind words and for choosing us to book your dream holiday! We look forward to welcoming you back in store to book your next destination.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to review the service that you have received from us here at Hays Travel Peterborough. We are so pleased to hear this! Thank you for your kind words and as always we look forward to seeing you back in store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
Quick and efficient
Quick and efficient, friendly and polite,
It has been a terrible time for us as a family for many years with our son and getting him through the big “C” and while a very uncertain future, I had to make the decision to take him away on holiday to say well done, sadly I could only afford Spain, but as we have not been away since he was in a pram and is now 17 I hope he enjoys, So I say thank you to Hays for a easy service.
6 June 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to review your service that you have had with Hays Travel Peterborough. We are truly touched by your story and so happy we could assist you during this special time. We hope you and the family have a wonderful and memorable holiday together. Thank you for sharing your positive experience with us and we look forward to welcoming you back in store to book your next getaway.
Kind Regards
Lorna
Branch Manager
Hayley gave me time and was very…
Hayley gave me time and was very helpful. Manager also very helpful.
31 May 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave a review. We appreciate your kind words about our team's helpfulness. We look forward to welcoming you back in store to book your next getaway.
Kind Regards
Lorna
Branch Manager
Convenient to have a store in the city close by
Convenient to have a store in the centre of town (Queensgate Peterborough). Helpful and knowledgeable member of staff. Directed us to a tour which met our needs.
31 May 2026
Reply from Hays Travel - Peterborough
Good morning
We are delighted to hear our central location and helpful staff made your experience positive. We appreciate your kind feedback and we are looking forward to seeing you in store in future to book more of your dream getaways.
Kind Regards
Lorna
Branch Manager
A professional service
A professional, helpful service.
It was so nice to have the donkey work done for me rather than having to trawl through hotels and destinations for hours.
I would highly recommend the staff.
29 May 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We are so glad we could assist with your travel plans and save you time. It was a pleasure meeting you. Thank you for your kind words about our staff and we look forward to welcoming you in store to book your next destination.
Kind Regards
Lorna
Branch Manager
Helped us through the process and tried…
Helped us through the process and tried to get best price through discounts without asking which was appreciated
17 May 2026
Reply from Hays Travel - Peterborough
Good morning,
We are so glad we could assist you and help find the best price. We appreciate your feedback! We look forward to welcoming you back into store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Amazing staff
Amazing staff. All of them are really friendly, welcoming and polite.
Lorna found us two amazing holidays within our budget.
She listened and didn’t try a push anything out of our budget.
We were made to feel what we wanted out of a holiday and ideas we had we granted.
We were treated like humans and not commission.
Will always use them going forward
10 May 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive and stress-free experience in finding your perfect holidays within budget. It was an absolute pleasure to help you book something which we are sure you will love :) We appreciate your kind words and look forward to welcoming you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Really helpful
Really helpful, patient and knowledgeable staff providing good options and tailoring trips to our needs
7 May 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate your kind words! We're so glad we could provide excellent options and tailor your trip to your needs with our expertise and patience. We look forward to welcoming you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Everything covered and informative good…
Everything covered and informative good and friendly service. Very happy with the service and would definitely recommend your services to anyone. Well happy.
7 May 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We're so glad to hear you were happy with our informative and friendly service. We appreciate your recommendation and are delighted everything was covered to your satisfaction. We look forward to seeing you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Lorna as always delivered 100% customer…
Lorna as always delivered 100% customer service !
30 April 2026
Reply from Hays Travel - Peterborough
Good afternoon,
I am so happy to hear that you received excellent customer service. Thank you for your positive feedback; it means a lot to us and it is always a pleasure to see you in store. We cant wait for you to book your next adventure with us!
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate you taking the time to share your positive experience with our team and our services! We look forward to seeing you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for leaving such as positive review regarding your experience. We hope to see you in store soon to book your next holiday.
Kind regards,
Lorna
Branch Manager
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