I visited your queensgate branch to buy some brazilian reals. The whole process was seamless thanks to William who provided excellant customer experience. William was polite and helpful to the exten... See more
Company replied
Location
Switch locationUnit 63 Queensgate Centre, PE1 1NT Peterborough, Cambridgeshire, GB
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Going to and speaking to staff at the the Hays Travel Shop in Queesgate Peterborough is always a pleasure. The experience, knowledge and understanding of what i am looking for with my holiday always i... See more
Company replied
What a great experience. Lorna and Bethan were great and very knowledgeable . This made the whole booking smooth. Will definitely be back 10/10
Company replied
The staff member Hayley was really helpful and sorted every out for us across multiple meets. It was super easy to set up payments and was really good at making everything simple to understand
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Queensgate Centre, PE1 1NT, Peterborough, Cambridgeshire, United Kingdom
- 01733646343
4.7
Excellent
90 reviews
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Rachel was an absolute delight to work…
Rachel was an absolute delight to work with .... SOOO helpful and went above and beyond to ensure every detail of our holiday was just right .... even looking up train times to get us to Gatwick Airport. She's a real asset to your team.
27 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave such a positive review. Rachel is one of our first year apprentices an reviews like this are so important. It was a pleasure to help you in booking your trip and we look forward to welcoming you in store soon to book your next holiday.
Kind regards,
Lorna
Branch Manager
This was the first time we had booked a…
This was the first time we had booked a holiday and we were delighted how the lady at hays took what we needed for our holiday and manged to accommodate all our needs , we had certain dates we needed to do and could not move them, so it was a wonderful experience to have the holiday sorted
12 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to review your experience within our store. It was a pleasure being able to assist you and get you exactly what you wanted. We look forward to welcoming you back in store in the near future to plan your next trip.
Kind regards,
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave a review on your experience within the store.
We are pleased you found using our service helpful and we look forward to welcoming you into store in the near future to help with any future travels.
Kind regards,
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Thank you for taking the time to review your experience within our store. We are pleased you found our service helpful.
We look forward to welcoming you again in the near future to assist in any further travel requirements.
Kind regards,
Lorna
Branch Manager
Was offered coffee while waiting
Was offered coffee while waiting, very pleasant and helpful lady who knew exactly what she was doing and booked me flights with good departure and arrival times. A most pleasant experience scoring 10+ out of ten in all categories!
24 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to review your experience in our store. Offering you a coffee is just one of our ways of ensuring our customers feel valued and we appreciate sometimes finding the perfect holiday may take some time and can be thirsty work! we are pleased to hear you liked this extra addition.
We look forward to welcoming you into store in the near future to help assist you with your future travel requirements.
Kind regards,
Lorna
Branch Manager
Aliesha kept us well informed looking…
Aliesha kept us well informed looking for a Fly Cruise Holiday for us, going above and beyond to make it happen, nothing was too much to ask for, we are really looking forward to our Cruise in October 2026.
Thanks again, can’t wait to book the next one.
21 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to review your experience in store. It was a pleasure to assist you in booking your fly cruise holiday and we are pleased you had a positive experience.
We absolutely look forward to welcoming you in store in the near future to book your next adventure.
Kind regards,
Lorna
Branch Manager
We would give this a 20 out of 5 rating…
We would give this a 20 out of 5 rating if we could. Lorna, the branch Manager at Peterborough, went way beyond the call of duty in helping us choose the exact holiday we were looking for and gave us way more time than we could have expected. Lorna was friendly, warm and so very generous with her time and knowledge - she was determined to get us the right holiday - we can't thank her enough! Terry & Beverley
18 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave such a lovely review. It was a pleasure to sit down with you and ensure we booked you the right holiday. I am glad we managed to find you a trip of a lifetime.
We hope you have a fantastic time and we look forward to welcoming you back in the near future to book some more adventures.
Kind regards,
Lorna
Branch Manager
The staff were absolutely brilliant…
The staff were absolutely brilliant really helpful and kind.
17 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave a review on the service you received.
We are so glad to hear that our staff were brilliant, helpful, and kind.
Lorna
Branch Manager
Great service
Lorna the Manager was lovely, knowledgable and patient with us as we only knew what dates we wanted to travel, not the location. Found us the perfect holiday.
11 January 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave such a positive review about your experience whilst visiting our store.
We're so pleased we could find you the perfect holiday, despite not knowing the location! We look forward to welcoming you in the near future to book your next destination.
Thank you
Lorna
Branch Manager
In Portugal and in England the experience was good no bored staff.he experience that i have in…
The experience that i have in travelling by plain is very good. Good staff always on the flies that i am.
28 December 2025
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave such a positive review.
We're happy to hear that you enjoyed your travel experience, and we appreciate your positive feedback regarding our staff on your flights.
We look forward to welcoming you back soon
Thank you
Lorna
Branch Manager
Very helpful staff couldn’t of made it…
Very helpful staff couldn’t of made it a better experience booking my first holiday for me and my partner
20 December 2025
Excellent Service
Excellent Service
Dealt with in a most efficient and professional manner. Nothing was too much trouble.
A pleasure meeting the staff.
12 December 2025
Great Customer Service
Great Customer Service.
Lorna, worked with our suggestions and despite us chopping and changing things, managed to get us sorted out with a Christmas break.
I liked the fact you could actually talk to someone.
4 December 2025
I have had a really good experience, so happy I chose Hays as my travel agent.
I have had a really good experience when contacting Hays Travel for my September 2026 holiday. The staff went to extreme lengths to find the perfect holiday at the perfect price for me and my three friends.
9 December 2025
Brilliant "Plain sailing "booking
Lorna Palmer was brilliant from the get-go. She was very confident but also made me at ease immediately. I was enquiring about cruises and she reassured me about certain concerns of mine.
We covered a few different holidays but I made up my mind in the end as she clarified the pros & cons.
I am very pleased that I booked
a cruise for May 2026.
6 November 2025
Haven’t used travel agents for a long…
Haven’t used travel agents for a long time Lorna the manager at queensgate Peterborough was excilent in her job I was only in a budget for Christmas managed to find us a holiday so well done to her
28 November 2025
Hays Peterborough
Emily in the peterborough branch helped book my group holiday to turkey , she was amazing , very polite and nice to talk to , extremely helpful as she looked into all possible deals for us so we got the best price, would book here again! thank you Emily
20 November 2025
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such a positive review for our store. We do hope to see you back in store soon to book your next getaway.
Kind regards,
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time leave your wonderful 5-star review! We are so pleased to hear that our staff made you feel so welcome and provided such helpful service. We look forward to welcoming you back in store to book your next getaway.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
Thank you so much for your kind review! We are delighted to hear that our team provided you with such helpful service. We truly appreciate your positive feedback.
Kind Regards
Lorna
Branch Manager
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