Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
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See what reviewers are saying
We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... See more
Company replied
Another smooth booking of our next holiday with the girls at Peterlee Hays travel. With friendly service and a cup of coffee away we went round the globe. After lots of great advice and insite were... See more
Company replied
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
825 reviews
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Superb service from Amanda
Superb service from Amanda, saw a deal and booked the next day with no issues.
11 March 2026
Reply from Hays Travel - Peterlee
Thank you for your review, I really appreciate it, Amanda
The girl who sorted our holiday was…
The girl who sorted our holiday was very good listened to our needs quality quality service thank you all always 1st class service.
7 March 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to leave a review, we really appreciate your lovely coments. Thanks Joanne
The staff were very helpful and friendly
7 March 2026
Reply from Hays Travel - Peterlee
Linda,
We appreciate you taking the time to share your experience! We are so glad to hear that our staff was helpful and friendly.
peterlee, Hays Travel
The young lady who helped us was very…
The young lady who helped us was very knowledgeable and friendly
6 March 2026
Reply from Hays Travel - Peterlee
Jillian Evans,
We're delighted to hear that you found our team member helpful and well-informed. Thank you for sharing your positive experience with us.
peterlee, Hays Travel
Happy Holidays
We were very pleased with the service we received at your office. It went very smoothly from start to finish and we are looking forward to our holiday. Jo made it all seamless.
5 March 2026
Reply from Hays Travel - Peterlee
Deborah Walker,
We appreciate you taking the time to leave us a review. We're so happy to hear that you were pleased with the seamless service you received. We hope you have a wonderful holiday.
peterlee, Hays Travel
Booking our next holiday
Amanda, our agent, made booking our next cruise straight forward. She helped us choose our cabin and gave us her full attention.
28 February 2026
Reply from Hays Travel - Peterlee
Gill02,
We appreciate you booking your cruise with us. We're so happy we could assist you in choosing your cabin and give you our full attention.
peterlee, Hays Travel
Amazing customer service.
The lady who booked our holiday was amazing she showed us the photos and told us what they had in the hotel ect.
23 February 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to review, we do appreciate your thoughts and comments. Joanne
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to review, we appreciate your thoughts and comments. Joanne
We were greeted by Beth a very pleasant…
We were greeted by Beth a very pleasant girl .Beth was very helpful and we were very pleased with the price she found for us . We had no hesitation and went ahead and booked the holiday .
27 February 2026
Reply from Hays Travel - Peterlee
Sarah Hutchinson,
We're happy to hear that you found your experience so positive. It's great to know that you were pleased with the assistance you received and the price we secured for you.
peterlee, Hays Travel
Very good at knowing what we wanted
Very good at knowing what we wanted
Gave us options on hotels prices ,flight times
Nothing was to much trouble all done efficiently with a coffee
26 February 2026
Reply from Hays Travel - Peterlee
Mr Martin,
Thats great to hear that you were happy with the service we provided, glad we found the perfect holiday for you and you enjoyed the coffee, thank you so much for the review we really appreciate it
Thanks Jo
peterlee, Hays Travel
We entered the shop they were very…
We entered the shop they were very professional in their attending to us
19 February 2026
Reply from Hays Travel - Peterlee
TraceyOliver,
We appreciate you taking the time to share your experience. We are happy to hear that you found our team professional and attentive.
peterlee, Hays Travel
Family member got same hotel and…
Family member got same hotel and holiday £350 cheaper
17 February 2026
Reply from Hays Travel - Peterlee
Thank you for your review and for giving us the opportunity to explain price differences between airports, Thanks again, Jane
Another great experience
Another great experience . A big thank you to Beth who found us exactly what we wanted, when deciding to try a city break.
24 February 2026
Reply from Hays Travel - Peterlee
Peter Jago,
We are so glad we could find you exactly what you wanted for your city break. Thank you for sharing your great experience with us!
peterlee, Hays Travel
Jane
Jane, made our time at Hays great, everything we asked she had good knowledge of, got us a great deal kn the holiday we want.
15 February 2026
Reply from Hays Travel - Peterlee
Thank you so much for taking the time to review us, We do appreciate it. Jane
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who were happy to discuss and take on board an answer any questions.
22 February 2026
Reply from Hays Travel - Peterlee
Thank you for your review Steven, very much appreciated, Claire
Reply from Hays Travel - Peterlee
David cusworth,
We appreciate your wonderful feedback regarding our team and the overall experience that you had with us!
peterlee, Hays Travel
Easy, friendly booking.
Back to Hays Travel at Peterlee to book another city break. Lovely, friendly, welcoming staff. Spoke with Amanda, who arranged our last trip to Krakow, and in no time at all we were booked and destined for Budapest in a few weeks time. All arranged with the minimum of fuss, even when I realised I'd made a slight mistake with a name spelling which Amanda rectified later after a quick phone call. Efficient, top notch customer service, we'll definitely be back to book again soon.
15 February 2026
Reply from Hays Travel - Peterlee
We're so happy to hear you received friendly and welcoming service while booking your Budapest city break. We appreciate your feedback and look forward to assisting you again soon. Thanks Amanda
Myview👀
Allway's friendly and curtious staff! Been booking with hay's travel since about 1994!! Used the shop in sunderland! Now of course we use peterlee,jane and all the staff are great!! Long may it last👍
13 February 2026
Reply from Hays Travel - Peterlee
MargaretHuntingdon,
We appreciate your long-standing loyalty since 1994! We're happy to hear that you've consistently experienced friendly and courteous service over the years. Thank you for your positive feedback!
Hays Travel
Reply from Hays Travel - Peterlee
James Peterken,
We're so happy to be your only choice! Thank you for your wonderful feedback; it means so much to our team.
Hays Travel
Reply from Hays Travel - Peterlee
Thank you for your lovely feedback, was a pleasure booking your holiday :)
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