Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
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See what reviewers are saying
We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... See more
Company replied
Another smooth booking of our next holiday with the girls at Peterlee Hays travel. With friendly service and a cup of coffee away we went round the globe. After lots of great advice and insite were... See more
Company replied
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Chare, SR8 1AE, Peterlee, United Kingdom
- 0191 5184990
4.9
Excellent
825 reviews
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Excellent service - Amanda was brilliant!
I recently visited Hays Travel and had a really positive experience from start to finish. Amanda was extremely helpful, took the time to properly listen to what I wanted, and made sure everything suited my needs.
She was friendly, professional and knowledgeable, and she tailored the perfect holiday for us without making anything feel rushed or pressured. The whole experience was genuinely pleasant and stress-free.
I’ll definitely be using Hays Travel again and I wouldn’t hesitate to recommend Amanda and the team to family and friends. Thanks again!
16 January 2026
Reply from Hays Travel - Peterlee
We appreciate you taking the time to share your positive experience. Thank you for recommending us! Amanda :)
Amanda booked everything making the…
Amanda booked everything making the experience enjoyable and sge made sure we had everything we needed
17 January 2026
Reply from Hays Travel - Peterlee
We are so happy we could provide everything you needed and thank you for taking the time to leave your kind feedback, Amanda :)
Reply from Hays Travel - Peterlee
Thank you for your review Beryl and for giving me the opportunity to make your experience better, we do appreciate it, Jane
Very friendly welcome from all staff…
Very friendly welcome from all staff when entering the shop, Amelia was very helpful and informative when trying to decide where to go, very happy with the service I received
14 January 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure :)
I was made welcome when i walked…
I was made welcome when i walked through the door straight away.Bronia was the agent I spoke to.When i explained what i wanted and when i think i came away with a good deal.So i was happy.
13 January 2026
Reply from Hays Travel - Peterlee
Thank you so much Robert for your review, Bronia
Chill holiday
Jane quickly understood what we wanted, narrowing down various suggestions, rechecking and shaping a package that met precisely what we were looking for. She kindly loaded the details onto the Hay's app whilst we were there.
10 January 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, really appreciate it, thanks Jane
Great experience booking with Hays Travel Peterlee
We booked our second holiday with Hays Travel Peterlee today and once again received fantastic service. Amanda was absolutely brilliant – friendly, knowledgeable, and happy to talk us through lots of fabulous holiday options. We are really pleased with the whole experience and feel confident everything has been taken care of. We’re very much looking forward to this holiday and will definitely be booking our next one with Hays Travel Peterlee. Highly recommended!
10 January 2026
Reply from Hays Travel - Peterlee
Thank you so much for your review, really appreciate it, Amanda
Reply from Hays Travel - Peterlee
Thank you so much for your review, Amelia
Excellent service as always
Excellent service as always. Your new junior member has fantastic customer service skills and knowledge xx
1 January 2026
Reply from Hays Travel - Peterlee
Thank you for your lovely review :)
Reply from Hays Travel - Peterlee
We're glad our advice was helpful and our service professional. Thank you for your feedback!
Reply from Hays Travel - Peterlee
Thank you for your review! It was a pleasure to book your Fjords cruise, Bronia :)
Allways book my Holliday with Hayes…
Allways book my Holliday with Hayes travel .They are pleasant girls ,helpful in every way.Price match as close as they can ,highly recommend
Thankyou Cheryl Grieveson
30 December 2025
Reply from Hays Travel - Peterlee
We appreciate your continued trust in us for your holiday bookings. We're so happy to hear that our team is helpful. Amelia :)
Spectacular
Everything was sorted and finalised before I had chance to get my card out best service ever.
21 December 2025
Reply from Hays Travel - Peterlee
We're happy to hear that your experience was so efficient and seamless! Thank you for sharing your positive feedback; we appreciate it. Jane :)
Reply from Hays Travel - Peterlee
Thank you for your lovely review :)
Holiday booked and car sorted in long…
Holiday booked and car sorted in long stay Carpark in about 30 min ,😃👍
24 December 2025
Reply from Hays Travel - Peterlee
Thank you for your lovely feedback! It was a pleasure to get you all booked up. Amelia :)
Excellent customer service
4 December 2025
Reply from Hays Travel - Peterlee
Thank you for your lovely feedback and it was a pleasure to book your coach trip. Thanks Bronia :)
Reply from Hays Travel - Peterlee
Thank you for your lovely review! Amelia :)
Holiday
Felt very important the minute we came through the door lessoned to what we wanted nothing to much h trouble (coffee very nice)
3 December 2025
Reply from Hays Travel - Peterlee
Thankyou for taking the time to leave a lovely review. It was a pleasure to get your holiday booked! Jane :)
Amanda was really helpful
Amanda was really helpful, researching and putting together several packages for us to choose from. Nothing was too much trouble.
28 November 2025
Reply from Hays Travel - Peterlee
Thank you for your lovely feedback, it was a pleasure to book your cruise. Thanks Amanda :)
Great staff
Great staff, shop has a friendly vibe and the whole team are knowledgeable.
wouldn't book a holiday anywhere else
21 September 2025
Reply from Hays Travel - Peterlee
It was a pleasure to book your holiday! Thank you for your lovely review. Lottie :)
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