Hays Travel - Plymouth Reviews 

845
TrustScore 5 out of 5

4.8

2A New George Street, PL1 1RL Plymouth, GB


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Rated 5 out of 5 stars

We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more

Company replied

Rated 5 out of 5 stars

Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more

Company replied

Rated 5 out of 5 stars

Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... See more

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Rated 5 out of 5 stars

The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2A New George Street, PL1 1RL, Plymouth, United Kingdom

  • 01752 927110

4.8

Excellent

TrustScore 5 out of 5

845 reviews

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4.8

All reviews

(845)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service staff are amazing…

Excellent service staff are amazing cant do enough for you always with a smile, its a pleasure going into the Plymouth shop Best part of booking a holiday.

8 January 2026
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Reply from Hays Travel - Plymouth

Thank you for this lovely review, I will pass this on to the rest of our team :)

Rated 5 out of 5 stars

Carol, Plymouth

Carol, the store manager at the Plymouth branch, was patient and listened to our concerned needs when planning for our first ever cruise. She helped us find options and gave great advice and never rushed us. Would recommend

31 December 2025
Rated 5 out of 5 stars

Great service everytime

Great service everytime, all staff are brilliant and manager Carol is the best

4 January 2026
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Reply from Hays Travel - Plymouth

Thank you for this lovely review! Carol is just the best :)

Rated 5 out of 5 stars

Really great customer service from Eve

Really great customer service from Eve! Really quick to respond and got us a great deal on our holiday!

4 January 2026
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Reply from Hays Travel - Plymouth

Thank you so much for your lovely feedback, very much appreciated :)

Rated 5 out of 5 stars

They listren and sh8w of us of…

They listren and sh8w of us of diffrent ctuise options

28 December 2025
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Reply from Hays Travel - Plymouth

We appreciate you sharing that we presented various cruise options to you. Thank you for your feedback!

Rated 5 out of 5 stars

so helpful and went above and beyond

So helpful and went above and beyond to explain the various classes for seats on flts.

Ended up getting the flts I required at a really good price,

24 December 2025
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Reply from Hays Travel - Plymouth

Thank you so much for your lovely feedback on the team :)

Rated 5 out of 5 stars

Excellent service

You listen and find us the holiday we're looking for at an affordable price.

21 December 2025
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Reply from Hays Travel - Plymouth

We're happy to hear that we could find you an affordable holiday that met your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Beautiful lady very polite and good…

Beautiful lady very polite and good experience made booking easy and quick so very happy

21 December 2025
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Reply from Hays Travel - Plymouth

Thank you so much for this lovely review, Katie is such a lovely lady and we are glad she was able to help you :)

Rated 5 out of 5 stars

Hays are always helpful

Hays are always helpful, talking us through every step of the holiday from booking, the flight & transfers. Told us when we have to bring our passports in to get checked in , so easy for Hays to do it for us & also going to talk us through the new visa's we are going to need. Very helpful in this branch can't fault them.

10 December 2025
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Reply from Hays Travel - Plymouth

Hi Julie, we really appreciate you highlighting our team's dedication to providing comprehensive support throughout your holiday planning! It's great to hear that our assistance with travel requirements has been beneficial for you.

Rated 5 out of 5 stars

KATIE

KATIE. Katie was very efficient, helpful and patient with us. She was careful to explain everything and we were not made to feel we were taking up to much time however many questions we asked. We came away feeling we had completed our booking with no further questions to ask or be answered.

2 December 2025
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Reply from Hays Travel - Plymouth

Thank you so much for this comprehensive review of Katie's fab service, and thank you for choosing to book with us at Hays Travel. I will make sure to share your kind words with Katie.

Rated 4 out of 5 stars

My experience in trying to book was good in difficult logistical situation.

My experience in trying to book a family holiday for 8 people was logistically difficult because of numerous conflicting family priorities. Nevertheless the professional and patient approach by Hays Plymouth personnel was patient and ultimately successful in finding the right holiday for the family.

2 December 2025
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Reply from Hays Travel - Plymouth

Thank you for your lovely review! We will pass this onto the advisor who served you! :)

Rated 5 out of 5 stars

Simplicity

So easy to make the booking some good advice good service

2 December 2025
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Reply from Hays Travel - Plymouth

Thank you so much for your review!

Rated 5 out of 5 stars

Another great visit to Hays in Plymouth…

Another great visit to Hays in Plymouth where Katie and Lesley did everything possible to ensure my booking for a bit of winter sun, went off without a problem. Thank you.

22 November 2025
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Reply from Hays Travel - Plymouth

Hi Chris, thank you for taking the time to leave this lovely review about Katie and Lesley! I will be sure to pass on your comments :)

Rated 5 out of 5 stars

Online nightmare became simple and pleasant.

Kate who dealt with my requirements was friendly, attentive, knowledgeable and professional. Something that I was struggling to do online was made simple and pleasant by her. Thank you for your great service.

16 November 2025
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Reply from Hays Travel - Plymouth

Thank you for your lovely review- it was a pleasure to get this all booked up for you. Best regards, Kate.

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