Hays Travel - Plympton Reviews 

643
TrustScore 5 out of 5

4.9

The Ridgeway, PL7 2ZN Plympton, GB


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Rated 5 out of 5 stars

Lovely helpful and friendly team at the Plympton branch. Found us the hoilday we wanted all within our budget. Very easy booking process and clear pricing. The lady who helped us was extremely knowled... See more

Company replied

Rated 5 out of 5 stars

Joanne was very helpful trying to find a new holiday for us as ours was cancelled on 8th sept. It was very difficult as soon as she put one on screen it was gone

Rated 5 out of 5 stars

Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Ridgeway, PL7 2ZN, Plympton, United Kingdom

  • 01752927673

4.9

Excellent

TrustScore 5 out of 5

643 reviews

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4.9

All reviews

(643)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service, very helpful and it made my holiday booking easy.
Thank you Morgan!

5 May 2026
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Reply from Hays Travel - Plympton

thank you for the lovely feedback

Rated 5 out of 5 stars

It feels like meeting family

It feels like meeting family, nothing seems to be too much trouble.

29 April 2026
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Reply from Hays Travel - Plympton

thank you for the lovely feedback

Rated 5 out of 5 stars

Kelly

Kelly, as always showed professionalism. She listened to what we wanted and gave us the choices that would suit us.
Another great experience from Hays Travel

26 April 2026
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Reply from Hays Travel - Plympton

thanks for the lovely feedback

Rated 5 out of 5 stars

Cruise booking

Morgan was really helpful and polite, helped us decide which cabin as this is our first cruise, she was very patient

25 April 2026
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Reply from Hays Travel - Plympton

Thank you for your lovely review

Rated 5 out of 5 stars

Helpful and welcoming

As always, Jo was very welcoming. She knew us well enough to find precisely the holiday that is suitable for us.
All the staff at Hayes Travel smile at and greet everyone who enters the agency, which is always a good starting point.

16 April 2026
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Reply from Hays Travel - Plympton

Thank you for your lovely review

Rated 5 out of 5 stars

Leanne, hays travel plympton

Leanne from hays travel plympton has helped us book our last 2 holidays. Her patience, compassion and help was truly noticed and appreciated. Can't wait to book the next. She made the booking process easy, exciting and nothing was too much trouble for her when constantly changing our minds.

Highly recommend Hays Travel, Ridgeway, Plympton.

29 March 2026
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Reply from Hays Travel - Plympton

Wow! Thank you for such a lovely review. It was a pleasure to help :)

Rated 5 out of 5 stars

Very friendly and helpful staff.

Very friendly and helpful staff.
All my questions about a cruise were answered. They found the best cruise for me, so I booked it

23 March 2026
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Reply from Hays Travel - Plympton

Thank you for your lovely review

Rated 5 out of 5 stars

Great Company

Greeted with a smile. Really helpful and kept in communication as promised. I therefore booked my trip with Hays. Recommend.

17 March 2026
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Reply from Hays Travel - Plympton

Thank you for your lovely review

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Listened to my list of requirements and advised accordingly. Made the process easier than trawling through websites at home. Thank you

18 March 2026
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Reply from Hays Travel - Plympton

We appreciate you taking the time to share your experience. We're so glad to hear that our team was helpful and made the booking process easier for you!

- Hays Travel Plympton

Rated 5 out of 5 stars

A good experience!

We were impressed with the friendly and professional service given by Atlanta, your representative, who was quite happy to provide various options and prices in line with our requirements, and
Information on the resorts we looked at, without any pressure to commit.

18 March 2026
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you for the lovely feedback

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