Hays Travel - Plympton Reviews 

643
TrustScore 5 out of 5

4.9

The Ridgeway, PL7 2ZN Plympton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovely helpful and friendly team at the Plympton branch. Found us the hoilday we wanted all within our budget. Very easy booking process and clear pricing. The lady who helped us was extremely knowled... See more

Company replied

Rated 5 out of 5 stars

Booked our holiday in the Plympton Branch which we have used previously and the Staff are always amazingly helpful. All paperwork done in about 15-mins and given copies of all documentation Super... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous customer service. The 3rd holiday we have booked through hays Plympton, in last 8 months and they are always great. Friendly, go out of their way to get the holiday we want an... See more

Company replied

Rated 5 out of 5 stars

It was a sunday afternoon, just thought we would have a look at holidays, came out with February 27sun & a cruise, so so helpful, didn't rush us even though we were up to closing time.always book th... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • The Ridgeway, PL7 2ZN, Plympton, United Kingdom

  • 01752927673

4.9

Excellent

TrustScore 5 out of 5

643 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(643)

119,953 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, always book my holidays here!

20 October 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you for the lovely feedback

Rated 5 out of 5 stars

Friendly, helpful and informative

Morgan couldn't have been more helpful and showed genuine interest and enthusiasm for our trip. I felt reassured that everything had been taken care of in a friendly, professional and efficient manner.

30 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you so much for your lovely review

Rated 5 out of 5 stars

Welcomed in plympton branch with a good…

Welcomed in plympton branch with a good morning and offered help straight away seated and spent time going through holiday options and advice was given and any questions were answered

30 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you very much for the lovely review. It was a pleasure to book your holiday :)

Rated 5 out of 5 stars

Very helpful staff member

Very helpful staff member, had time to let us look into properties and research their location. Did not rush us and gave us helpful advice.

28 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you very much for the lovely review :)

Rated 5 out of 5 stars

hays holiday

all bookings have been handled very professionally. i have been very impressed with Kelly, who has helped us create our holiday.

21 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thanks so much for the lovely review :)

Rated 5 out of 5 stars

I dont normaly do reviews but on this…

I dont normaly do reviews but on this occasion i will.
Reason being is that the the Hays travel sales person Leanne was great charming helpful informative and I could not have been more efficeint.I would highly recommend Hays travel company . Thank you .

19 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Hello,

Thank you so much for your kind feedback. We hope you have a lovely holiday.

Kind regards
Hays Travel Plympton

Rated 5 out of 5 stars

Supportive agent

Supportive agent. Giving good help and advice. Nothing too much bother.

13 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thanks very much for the kind review. :)

Rated 5 out of 5 stars

We have used Hayes in the past and…

We have used Hayes in the past and found them very helpful. They seem to be prepared to spend a bit more time with the customer to ensure that they can do everything they can to assist in getting the holiday that they want. Jo was great and very patient, pleasant and helpful to ensure we were happy with our holiday choice.

11 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you for the lovely review

Rated 5 out of 5 stars

A great help

We usually do it all ourselves, but this time walking by Hays, popped in. The advisor, Jo, was extremely patient, helpful and personable. We came in with an idea and saw the 'window adverts' and came out with one of them for our holiday!

4 September 2025
Hays Travel - Plympton logo

Reply from Hays Travel - Plympton

Thank you for the lovely review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look