We had been affected by the NATS crisis and had our holiday cancelled by Jet2 on 8/9/26 and we walked into Hays Travel the next morning, feeling utterly devastated and the lady who helped us went abov... See more
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See what reviewers are saying
Friendly staff. Very helpful and informative. We have booked several holidays through Hays travel and never had any concerns. Felicity was a great help and made the booking process easy.
Company replied
We were very pleased with our holiday to Turkey booking. The staff are very knowledgeable about the holidays and providing general information and we feel confident that all will go to plan rather t... See more
Company replied
We always use Hays Tavel Plymstock. The ladies in there are wounderful. They are friendly and welcoming and are very patient with us when we go in to book our holidays. I'm an amputee, and wheelchai... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 35 The Broadway Shopping Centre, PL9 7AF, Plymstock, United Kingdom
- 01752 927089
4.9
Excellent
590 reviews
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Helpful and explained all our questions
6 January 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel!
The staff was very helpful and guiding me
The staff was very helpful and guided me through everything.
13 January 2026
Reply from Hays Travel - Plymstock
We appreciate you taking the time to leave us this great review! We are so happy our staff was able to guide you through everything seamlessly.
All round great experience except...
All round great experience except...
Would have given five stars but for not having easy payment for the deposit. I use ApplePay for everything now but it was not available, in this day and age this needs addressing.
10 January 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback, we will take this onboard. We hope you have a great holiday!
Brilliant place very friendly
Use hays travel for my holibobs money all the time, so we has a look about and decided to give them a go. Glad I did because the young girl that helped us out was brilliant. She showed us different places we didn't think about or I didn't fancy before. We've book a 7 day holiday and will be going back to book for my wife's 50th birthday holiday too... very happy....
12 January 2026
Reply from Hays Travel - Plymstock
Thank you so much for you kind review! We look forward to booking more of your holidays.
The travel agent was friendly and very…
The travel agent was friendly and very helpful.
10 January 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us at Hays Travel, we really appreciate your feedback.
So welcoming and informative
So welcoming and informative, both friendly and professional . Found exactly what we were looking for and better . Would 100% recommend Hays travel 🤩
10 January 2026
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us, we really appreciate your feedback.
For your holiday questions and needs
The young lady was very responsible, knowledgeable and friendly , responded well to our questions , and is a very good asset to your company now and for the future
8 January 2026
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel, we appreciate it.
Excellent service
Polite,Efficient and helpful staff - a pleasure to deal with as nothing is too much trouble. This makes the holiday go smoothly and these are the reasons why I re- book holidays with them 👍
30 December 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely response and booking with us again at Hays Travel. :)
The team here in Plymstock are always…
The team here in Plymstock are always on top of their game . Nothing is to much trouble for them , especially whenever it comes to move dates and change destinations . 😎
30 December 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us :)
The Staff were very friendly
The Staff were very friendly, helpful and knowledgable. It was some much easier than trawling the internet. They did everything for us.
21 December 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely review, and for booking with us, we really appreciate your feedback :)
Excellent service
Excellent service. Helen was absolutely brilliant. Great advice . Couldn’t have been more helpful
2 December 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely review and for booking with us, we really appreciate your feedback.
Reply from Hays Travel - Plymstock
Thank you for your lovely comments :)
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us :)
The professionalism of the staff.
The professionalism and knowledge shown by the staff made booking our holiday a real pleasure.
Kyrra was especially helpful and friendly.
14 November 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely feedback and for booking with us at Hays Travel, we really appreciate it. We hope you have the best holiday.
Gran Canaries booking
A very polite lady made our booking so easy everything was very good. We will book with you again
20 November 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely review and for booking with us, we really appreciate it.
Booking experience
Greeted as we came in.
We knew what we wanted so that made it easier.Assistant very easy to communicate with which made the experience very pleasant.
16 November 2025
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel :)
Reply from Hays Travel - Plymstock
Thank you for your lovely feedback and for booking with us at Hays Travel.
Wouldn’t book my holidays anywhere else!
Fabulous girls in store, always smiling & happy to help & advise. Wouldn’t book my holidays anywhere else!
10 November 2025
Reply from Hays Travel - Plymstock
Thank you for such lovely comments , we love to hear feedback.
Always a fantastic visit to our…second home 👍🤣
Always a fantastic visit to our favourite hays travel plymstock the staff are very good at finding all our holidays no matter what would always recommend the shop to friends and family 🙂
2 November 2025
Reply from Hays Travel - Plymstock
Thank you for your continued support and we appreciate your lovely review :D
Surprised holiday
We had booked a holiday with TUI only to be told the hotel has dropped it's contract with TUI, this holiday was a surprise to meet family members in Rhodes. Hays came to are rescue Helen and her manager sorted everything out and now looking forward to surpriseing are family big thanks 😊
31 October 2025
Reply from Hays Travel - Plymstock
Thank you so much for your lovely feedback and for booking with us at Hays travel, we are glad we found you the holiday you was looking for you.
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