We have been dealing with Sophie in the Ringwood branch. Sophie has been very helpful in helping us choose our next holiday. She is a very customer focused member of the team, She has answered all ou... See more
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Good welcome on entering the shop. Sophie was extremely helpful in explaining so much about cruises and given two elderly persons time and space. I didn’t feel under any pressure to book and appreciat... See more
Company replied
Always use Hays Ringwood for our hols even my dog Ted likes it, gets a fuss each time. Staff great, this time Sophie, very patient as I turned up with 15 gift cards from my recent wedding, she had to... See more
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Personally I would rather talk to a real person than a robot. Talking to the travel advisor at Hays Travel in Ringwood was a ver pleasurable experience. I was dealt with in a very professional an... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31a Southampton Road, BH24 1HB, Ringwood, United Kingdom
- 01425 479022
4.9
Excellent
572 reviews
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Very helpful
Very helpful. Found out suitable places for us and got us a good deal. Informative and responsive throughout. Have always used Hays Travel!
17 May 2026
Reply from Hays Travel - Ringwood
Hi Susan, Thank you for your kind words. It was a pleasure helping you out with this booking. We will look forward to seeing you in store soon. :) - Scarlett
Everyone at Ringwood are so helpful but…
Everyone at Ringwood are so helpful but especially Katie.
5 May 2026
Reply from Hays Travel - Ringwood
Thank you so much for your lovely words! I am so pleased Katie was able to get you sorted on a fab trip!
Jo - Manager, Ringwood Branch
Caitlin really helped with my questions…
Caitlin really helped with my questions giving me options to consider. This enabled me to decide what cabin to go for on booking the cruise.
11 May 2026
Reply from Hays Travel - Ringwood
I am so pleased that Caitlin was able to get you sorted on your cruise! Thank you for leaving such kind words about your experience!
Jo - Manager, Ringwood Branch
The advisor Katie was extremely helpful…
The advisor Katie was extremely helpful & knowledgeable & was able to offer the different options to help us decide on the cabin, deck, drinks package & destination
1 May 2026
Reply from Hays Travel - Ringwood
Hi Keren, Thank you for your lovely review it was a pleasure getting your holiday all booked up and we will look forward to seeing you in store soon. :) - Katie
Reply from Hays Travel - Ringwood
Thank you for your kind review it was a pleasure being able to get your holiday all booked up. We will look forward to seeing you in store soon. :) - Katie
Katie was extremely helpful with…
Katie was extremely helpful with providing quotes for us for our holiday to Japan next year, she made the whole process very easy from getting the information we required to booking the holiday for us, she was very efficient when replying to our emails to her, would definitely use Hays travel for future holidays
1 May 2026
Reply from Hays Travel - Ringwood
Thank you so much for your kind words! I am so pleased that Katie was able to get you booked up on the trip of a lifetime! We look forward to seeing you in branch again very soon!
Jo - Manager, Ringwood Branch
Very pleasant and helpful in booking my…
Very pleasant and helpful in booking my flight to Malaga with Ryan Air .
30 April 2026
Reply from Hays Travel - Ringwood
Thank you so much for taking time to leave a review - we value all feedback, and I am so pleased Caitlin was able to get you sorted with your flights!
Jo - Manager, Ringwood Branch
As on the other occasions I have used…
As on the other occasions I have used Hays Travel in Ringwood there was the complete willingness to take the time and patience to find the very best options for my travel. I felt warmth and interest. Though one little plea: when you are an old person, your mind goes more slowly. You might need (I certainly do) to be talked to more slowly. And it can help to see on the screen or on your documents simultaneously what your agent is telling you. I hope this is helpful.
26 April 2026
Reply from Hays Travel - Ringwood
Thank you so much for your feedback, and yes we take on board your points. Constructive feedback helps us to grow & become even better at our Customer Service, so I hope you notice the changes when you are next in! Thank you again for taking the time to leave this feedback.
Jo - Manager, Ringwood Branch
Reply from Hays Travel - Ringwood
Thank you so much for these kind words! We really appreciate the time taken to do this & I am so pleased that we got you booked up for an amazing trip!
Jo - Manager, Ringwood Branch
Reply from Hays Travel - Ringwood
Thank you so much for taking time to leave feedback - we really appreciate it, and are always pleased to see you in branch!
Jo - Manager, Ringwood Branch
Reply from Hays Travel - Ringwood
Ah I am so pleased we could get you booked up on a fab trip! Thanks for taking time to leave this feedback!
Jo - Manager, Ringwood Branch
I have used Hayes Travel for 15 years…
I have used Hayes Travel for 15 years or more .They are the go to place if you want quality service and honest prices.The staff are superb and very efficient. Ringwood Office is where you get a smile and best practice
12 April 2026
Reply from Hays Travel - Ringwood
Thank you so much for this lovely review - we really appreciate it! So happy to hear that you are always met with a smile and that we continue to help you get the best trip!
Jo - Ringwood Branch Manager
Recently booked a holiday for later…
Recently booked a holiday for later 2026 at Hays Travel Ringwood. Excellent service -as always. Friendly and welcoming team member who clearly understood our requirements and had us sorted out in no time. "Many Thanks".
22 March 2026
Reply from Hays Travel - Ringwood
Thank you for your your kind comment, it was a pleasure booking this holiday up for you. And we look forward to welcoming you into store again soon :) - Lauren
Went in not knowing where I wanted to…
Went in not knowing where I wanted to do or go! First solo trip and scarlet was brilliant!
Thank you
29 March 2026
Reply from Hays Travel - Ringwood
Thank you for your kind comment. It was an absolute pleasure booking this holiday up for you and I look forward to welcoming you back into store again soon :) - Scarlett
Fantastic Service
Sophie was absolutely fantastic, extremely knowledgeable and helpful. We would highly recommend using Hays Travel.
26 March 2026
Reply from Hays Travel - Ringwood
Thank you for your kind comment and taking the time to leave us such a kind review. It was a pleasure booking this holiday up for you, and we look forward to seeing you in store again soon :)
Kenya safari
We spoke to Sophie about a safari and had really good service straight away she got on building us a package with the things we had suggested we would like to do.
Sent the email very quickly, answered any questions we had Sophie was very helpful and we would go to her again.
19 March 2026
Reply from Hays Travel - Ringwood
So pleased that Sophie was able to assist you in getting such a fab holiday booked up! Thank you for your very kind words.
Jo - Manager, Ringwood Branch
The branch in Ringwood are always…
The branch in Ringwood are always helpful. Thank you Caitlin for sorting our holiday once again and ensuring the best price
22 March 2026
Reply from Hays Travel - Ringwood
Thank you so much for leaving your kind review - I am so pleased that the staff are recognised for their hard work in getting our customers the best deal for their money!
Jo - Manager, Ringwood Branch
Friendly
Friendly, straightforward service, clarity about what is, and what isn’t, offered.
Responsive to follow-up inquiries.
19 March 2026
Reply from Hays Travel - Ringwood
Thank you for taking time to leave this great review - I am very pleased that Katie has been recognised for her help & advice!
Jo - Manager, Ringwood
Avoid using for travel money
Ordered travel money (indian rupees) from the ringwood branch. Was not told the rate. When I collected 7 days later stupidly I did not check before paying. Upon returning home I realise I had paid £60 more than I should have. Phoned the branch and they said there was nothing they could do!
17 March 2026
Unprompted review
Reply from Hays Travel - Ringwood
Thank you for your feedback - we always appreciate customers taking time out of their lives to help us to improve on our service. At the time of purchase, you were given both the GBP amount and the Indian amount. It is not possible for us to advise you of the rate when you order as we have no way of knowing what a future date rate would be, however once you agreed to the purchase with the information provided, my colleague provided you with a full receipt and showed you where the conversions were on the receipt. We also offered a Buy Back Guarantee, that you declined. Had you purchased this we would have been able to buy the money back at the rate we sold it to you. I am sorry that you had this experience, however my staff have acted within full guidelines of selling Foreign Exchange.
Jo - Manager, Ringwood Branch
Absolutely brilliant
Absolutely brilliant. A very easy experience with no stress as everything is done for you.
8 March 2026
Reply from Hays Travel - Ringwood
Amazing! What a great review - thank you so much!
Jo - Manager, Ringwood Branch
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