Excellent. It always is we never come away disappointed. Natalie was spot on and within 30 minutes she had completed our booking. A first class job. Thank you.
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See what reviewers are saying
Again, absolutely brilliant experience. Once again Julie sorted us out with our 5th holiday booked with the Ripley branch. Super friendly and you are always felt welcomed. Thank you so much.
Company replied
A great team whose attention to detail is second to none. From a basic trip to Spain or the holiday of a lifetime these make sure everything is covered. I recommend Hays Travel in Ripley to every... See more
Company replied
Caroline was very helpful at looking for a holiday as we weren't sure where to go.Very polite and interested in what we wanted out of the holiday
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Oxford Street, DE5 3AP, Ripley, United Kingdom
- 01773297043
4.9
Excellent
720 reviews
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Just wanted a flight with airtransat…
Just wanted a flight with airtransat found they hadn't released flights to go until Friday 19th june that was fine Julie had to phone them to make sure. she didn't rush us was friendly and made sure the flight was what we needed.We just have to call in on Wednesday to pick our seats.Would only use a actual travel agent feel a lot safer that way
10 February 2026
Reply from Hays Travel - Ripley
Mrs Roberts,
We're happy to hear that you had a positive experience booking your flight. We appreciate you highlighting Julie's friendly and helpful service in ensuring your flight met your needs. We are glad you feel secure using our services. Thank you for your review Kyle
Amazing and efficient as always
Amazing and efficient as always. Such a joy to book with.
10 February 2026
Reply from Hays Travel - Ripley
Kyle ,
We appreciate your kind review and are so happy to hear that you find it a joy to book with us and that our service is efficient.
Great service great advise i can't…
Great service great advise i can't remember his name that i booked with but think he was very good
1 February 2026
Reply from Hays Travel - Ripley
Hello and thank you for taking the time to give me some feedback. Have an amazing time in Benidorm, Kyle.
Thank you
Totally understood what we were looking for. Good knowledge of various resorts and friendly.
6 February 2026
Reply from Hays Travel - Ripley
Thankyou for you lovely review , was a pleasure to book your holiday.
Natalie :)
Caroline was excellent she delt with…
Caroline was excellent she delt with me professionally so no problem there.
1 February 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It is always a pleasure to book your holidays.
the lady at our local branch was very…
the lady at our local branch was very friendly and very helpful and soon got the holiday we wanted arranged
30 January 2026
Reply from Hays Travel - Ripley
Thank you for leaving a lovey review. It was a pleasure to book your holiday
Very friendly and helpful staff
31 January 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave us a positive review.
River cruise booking at Hays
Caroline who served us was very helpful and manged to answer all our queries
30 January 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review. It was a pleasure to help book your river cruise.
I had an excellent & extremely helpful…
I had an excellent & extremely helpful agent Amy was very noligable about the area I was booking.
29 January 2026
Reply from Hays Travel - Ripley
Patricia,
We appreciate you sharing your positive experience! We're so glad our agent's knowledge was helpful in planning your booking.
Kyle
Reply from Hays Travel - Ripley
Thank you for taking the time to leave us a positive review.
Used you for holidays for many years
Used you for holidays for many years, wouldn't go anywhere else. Pleasure to be around your very helpful and experienced staff.
27 January 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It is always a pleasure to book your holidays.
Simply The Best
Always helpful staff and they make booking a holiday so quick and easy
18 January 2026
Reply from Hays Travel - Ripley
Thankyou for taking the time to leave a review. It was a pleasure to book your hotel. Hope to see you soon. Jade
Excellent service
Excellent service given for booking our holiday. Once our initial requirements were listed by the booking agent, she was very efficient in dealing with the holiday company we chose. We left very satisfied with the process involved.
22 January 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a lovely review.
Usual helpful and friendly service from…
Usual helpful and friendly service from Hays Travel
in Ripley Derbyshire.
Keeps us going back. They make our holiday booking so easy.
24 January 2026
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review. It was a pleasure to book your holiday.
Excellent customer service
Excellent customer service ! Jade answered all my questions and guided me through my booking of my Norway cruise with P&O.
Thank you so much for your patience and support !
20 January 2026
Reply from Hays Travel - Ripley
Thankyou for your review , it was a pleasure to book your cruise .
Jade:)
Reply from Hays Travel - Ripley
Thanks for the lovely review! Always a pleasure to book you both
Impressive Service
We were impressed by our visit to Hays Travel, Ripley.
We saw Kyle, the manager, with whom we booked a cruise holiday.
We were attended to straight away. Kyle, was pleasant, knowledgeable, and helpful.
We have used them to book holidays before and we will use them again.
They provided an excellent service.
16 January 2026
Reply from Hays Travel - Ripley
I appreciate you taking the time to share your experience. I am happy to hear that you were impressed with the service you received. We look forward to helping you again.
Kyle
Reply from Hays Travel - Ripley
Thank you for taking the time to leave a positive review.
Reply from Hays Travel - Ripley
Thank you for taking the time to leave such lovely feedback. It was a pleasure to book your holiday for you - Caroline :-)
I spoke to the agent by phone and he…
I spoke to the agent by phone and he went through the paperwork and details to which I agreed he asked if I wanted to pay the deposit on the phone i said that I would pay the deposit in the office the next day but in the office I was asked to complete a new form only to find that the holiday had gone up by £ 500 which came as a complete shock ! 😳
12 January 2026
Reply from Hays Travel - Ripley
We appreciate you sharing this. We're sorry the price increased after your phone conversation. We'll look into what happened to prevent this from occurring again. Kyle
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